I went ahead and found the timeout setting, will change on my server, 
reboot, and let you know how it goes.

On Monday, April 17, 2017 at 8:04:18 AM UTC-7, Charles Shisler wrote:
> Hey Martin,
> Yeah I think the IMAP timeout settings could be the culprit. I can see the 
> email going out via SMTP almost immediately, but it seems like it takes 
> anywhere from 2-5 minutes for the emails to appear via IMAP on both my 
> phone and via webmail, which is just enough time for zammad to timeout the 
> request and return a failure event. Any idea where I could increase this 
> timeout on my installation so that I could see if increasing it solves the 
> problem or see if maybe it is another issue? I will also look through the 
> code myself, I've done a little Ruby on Rails in my time :P Thanks!
> On Monday, April 17, 2017 at 12:38:16 AM UTC-7, Martin Edenhofer wrote:
>> Hi Charles,
>> thanks for feedback. One more detail for 3): 
>> Zammad is sending an email via outbound channel (SMTP) to inbound channel 
>> (IMAP) and will watch for this email 45 seconds (this will be done 2 times).
>> In our tests this 45 sec. was more as enough for all tested email 
>> provides more as (expecting yahoo - here we discovered sporadically that an 
>> emails sent to my own mailbox takes up to 10 minutes).
>> Any feedback about your scenario would be fine!
>>  -Martin
>> Am Montag, 17. April 2017 03:27:25 UTC+2 schrieb Charles Shisler:
>>> Thanks for replying.
>>> I can see the multiple emails that are being sent via zammad per 
>>> attempt. I see them in my Inbox via webmail and using outlook on my iPhone. 
>>> The emails do see to come a bit slow though. I was thinking it could be a 
>>> timeout that I need to increase something but I haven't dug too far into 
>>> the project yet.
>>> On Friday, April 14, 2017 at 12:33:43 AM UTC-7, Martin Edenhofer wrote:
>>>> Hi Charles,
>>>> Zammad is doing the following procedure to configure successful an 
>>>> email account.
>>>> 1) Verify if incoming (IMAP  or POP3) is working (based on auto 
>>>> detected settings or on manuell entered settings).
>>>> 2) Verify if outgoing (SMTP or Sendmail/Postifix) is working (based on 
>>>> auto detected settings or on manuell entered settings).
>>>> 3) Sending and email via outgoing channel to incoming channel and 
>>>> verify if this email arrived in the incoming channel (IMAP/POP3).
>>>> 4) Try if an external email address is accepted on outgoing channel to 
>>>> reach external recipients.
>>>> -=> I guess in your case 3) is failing. Can you try to connect to your 
>>>> godaddy account via an regular mail client and start the Zammad config 
>>>> procedure again? Can you see the email of case 3) in the inbox of your 
>>>> godaddy account?
>>>> PS: Folder "" and "Inbox" are the same in IMAP (should work with both, 
>>>> in case just use "").
>>>>  -Martin
>>>> Am Donnerstag, 13. April 2017 05:48:14 UTC+2 schrieb Charles Shisler:
>>>>> Hello there,
>>>>> I have recently installed zammad and look forward to using it for the 
>>>>> small business I work for. 
>>>>> version: 1.4.0
>>>>> server: ubuntu 16.04x64
>>>>> install method: apt
>>>>> Currently I am having an issue getting email working. I have created 
>>>>> an email account via my company's godaddy account, and I've entered in 
>>>>> all 
>>>>> the correct information regarding IMAP and SMTP. I've made sure that I 
>>>>> allowed the proper ports in ufw. I've tested the credentials and ports 
>>>>> seperately on my phone client and had no problem. But when I go to verify 
>>>>> with the self-sent email, it just never succeeds. I've tried with the 
>>>>> Folder option set to both "" and "Inbox" but it seems to not be able to 
>>>>> find it.

Open Source as Download https://zammad.org || Easy to use as SaaS 
You received this message because you are subscribed to the Google Groups 
"zammad-users" group.
To unsubscribe from this group and stop receiving emails from it, send an email 
to zammad-users+unsubscr...@googlegroups.com.
To post to this group, send email to zammad-users@googlegroups.com.
To view this discussion on the web visit 
For more options, visit https://groups.google.com/d/optout.

Reply via email to