I went ahead and found the timeout setting, will change on my server, reboot, and let you know how it goes.
On Monday, April 17, 2017 at 8:04:18 AM UTC-7, Charles Shisler wrote: > > Hey Martin, > > Yeah I think the IMAP timeout settings could be the culprit. I can see the > email going out via SMTP almost immediately, but it seems like it takes > anywhere from 2-5 minutes for the emails to appear via IMAP on both my > phone and via webmail, which is just enough time for zammad to timeout the > request and return a failure event. Any idea where I could increase this > timeout on my installation so that I could see if increasing it solves the > problem or see if maybe it is another issue? I will also look through the > code myself, I've done a little Ruby on Rails in my time :P Thanks! > > On Monday, April 17, 2017 at 12:38:16 AM UTC-7, Martin Edenhofer wrote: >> >> Hi Charles, >> >> thanks for feedback. One more detail for 3): >> >> Zammad is sending an email via outbound channel (SMTP) to inbound channel >> (IMAP) and will watch for this email 45 seconds (this will be done 2 times). >> >> In our tests this 45 sec. was more as enough for all tested email >> provides more as (expecting yahoo - here we discovered sporadically that an >> emails sent to my own mailbox takes up to 10 minutes). >> >> Any feedback about your scenario would be fine! >> >> -Martin >> >> Am Montag, 17. April 2017 03:27:25 UTC+2 schrieb Charles Shisler: >>> >>> Thanks for replying. >>> >>> I can see the multiple emails that are being sent via zammad per >>> attempt. I see them in my Inbox via webmail and using outlook on my iPhone. >>> The emails do see to come a bit slow though. I was thinking it could be a >>> timeout that I need to increase something but I haven't dug too far into >>> the project yet. >>> >>> On Friday, April 14, 2017 at 12:33:43 AM UTC-7, Martin Edenhofer wrote: >>>> >>>> Hi Charles, >>>> >>>> Zammad is doing the following procedure to configure successful an >>>> email account. >>>> >>>> 1) Verify if incoming (IMAP or POP3) is working (based on auto >>>> detected settings or on manuell entered settings). >>>> 2) Verify if outgoing (SMTP or Sendmail/Postifix) is working (based on >>>> auto detected settings or on manuell entered settings). >>>> 3) Sending and email via outgoing channel to incoming channel and >>>> verify if this email arrived in the incoming channel (IMAP/POP3). >>>> 4) Try if an external email address is accepted on outgoing channel to >>>> reach external recipients. >>>> >>>> -=> I guess in your case 3) is failing. Can you try to connect to your >>>> godaddy account via an regular mail client and start the Zammad config >>>> procedure again? Can you see the email of case 3) in the inbox of your >>>> godaddy account? >>>> >>>> PS: Folder "" and "Inbox" are the same in IMAP (should work with both, >>>> in case just use ""). >>>> >>>> -Martin >>>> >>>> Am Donnerstag, 13. April 2017 05:48:14 UTC+2 schrieb Charles Shisler: >>>>> >>>>> Hello there, >>>>> >>>>> I have recently installed zammad and look forward to using it for the >>>>> small business I work for. >>>>> >>>>> version: 1.4.0 >>>>> server: ubuntu 16.04x64 >>>>> install method: apt >>>>> >>>>> Currently I am having an issue getting email working. I have created >>>>> an email account via my company's godaddy account, and I've entered in >>>>> all >>>>> the correct information regarding IMAP and SMTP. I've made sure that I >>>>> allowed the proper ports in ufw. I've tested the credentials and ports >>>>> seperately on my phone client and had no problem. But when I go to verify >>>>> with the self-sent email, it just never succeeds. I've tried with the >>>>> Folder option set to both "" and "Inbox" but it seems to not be able to >>>>> find it. >>>>> >>>> -- Open Source as Download https://zammad.org || Easy to use as SaaS https://zammad.com --- You received this message because you are subscribed to the Google Groups "zammad-users" group. To unsubscribe from this group and stop receiving emails from it, send an email to zammad-users+unsubscr...@googlegroups.com. To post to this group, send email to zammad-users@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/zammad-users/06771bae-9e36-458a-8167-c87a3f198859%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.
