No. You are assuming that: a) The customer uses the ISP's email service or b) the customer has provided a real email address to the ISP for such a purpose and c) the customer has not set up a spam filter to filter out all the helpful messages and special offers from said ISP
There's nothing in the T&C about announcing outages, so there's no reason to expect any notification. In fact the only thing they say they will send to you is an account for services used. A On Wed, 19 Oct 2005 11:26, you wrote: > IMHO a customer should not have to go to the homepage of their isp to > see a service announcement. Its simple enough for an isp to email their > customers. Most people on broadband connections get their email in > (almost) real time. I almost never visit paradise or orcon's home page. > > > On Wed, 19 Oct 2005 10:17:16 +1200 > > Andrew Errington wrote: > > On Paradise's home page was a statement that there would be an outage > > on the cable modem service from 00:01 for up to 6 hours on the morning > > of Wednesday 19th October. It's been there for a while. > > > > If you can't be bothered to read the homepage periodically for customer > > service announcements then you shouldn't complain. Not only that, but > > the message is still up on the home page so you could have seen it > > after the fact.
