eclude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th
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upp...@declude.com] On Behalf Of Patrick
Childers
Sent: Thursday, June 04, 2009 12:50 PM
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Comments are in-line.
_
From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of David
Bar
ers
Sent: Thursday, June 04, 2009 12:50 PM
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Comments are in-line.
_
From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of David
Barker
Sent: Thursday, June 04, 2
Comments are in-line.
_
From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of David
Barker
Sent: Thursday, June 04, 2009 10:03 AM
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Sorry no marketing department to
y, June 04, 2009 9:13 AM
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
How much are we willing to pay?
It doesn't matter if it costs $5 or $5000 if the product doesn't work.
Especially when you, the developer, doesn't notic
m
From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Serge
Sent: Wednesday, June 03, 2009 7:55 PM
To: declude.virus@declude.com
Subject: Re: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Hello David,
1- What will happen to those who have a perpetual
en't giving your end users that warm and fuzzy feeling.
(IMO)
Regards,
~Patrick
<mailto:pchild...@hgbd.com>
_
From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of David
Barker
Sent: Wednesday, June 03, 2009 12:14 PM
To: declude.virus@declude.com
Subject: RE
ssage -
From: David Barker
To: declude.virus@declude.com
Sent: Wednesday, June 03, 2009 3:07 PM
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Andy,
a. Declude Virus does not have a built in system to report this error
as with this specific ex
: declude.virus@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
David -
At times like this its OK to sigh these emails: David "your pinata" Barker
:)
-Nick
_
From: "David Barker"
Sent: Wednesday, June 03, 2009 4:14 PM
To: declu
me fresh grass, water and maybe also a new
clean stable.
The only thing
that would change this current situation is revenues which means price increase.
(Maybe it is time?)
David
From: supp...@declude.com
[mailto:supp...@declude.com] On Behalf Of Gufler Markus | Limitis
Sent: Wedn
half Of Andy Schmidt
Sent: Wednesday, June 03, 2009 1:12 PM
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Sensitivity: Personal
I think taking a software company to task on their lack of control DOES benefit
all users technically!
03, 2009 1:50 PM
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Sensitivity: Personal
Here is the full breakdown.
The "Good ol' " Days
EVA - Service Agreement $19
From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy
Schmidt
Sent: Wednesday, June 03, 2009 1:12 PM
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Sensitivity: Personal
I think taking a software company to task on their
maxed what are my
options ..? Suggestions ?
David
From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy
Schmidt
Sent: Wednesday, June 03, 2009 12:42 PM
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Let
us@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Sensitivity: Personal
Breathing and counting to 10 . ;)
>> Whoever wrote this API implementation simply was too lazy to properly
handle and report on the condition that absolutely was going to occur w
y, June 03, 2009 10:12 AM
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Sensitivity: Personal
Hi,
Oh, now you really got me going.
>> Declude Virus does not have a built in system to report this error as with
>> this speci
; for which they should charge extra.
From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Michael
Cummins
Sent: Wednesday, June 03, 2009 12:25 PM
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Sensitivity: Personal
>&
tions ..? Suggestions ?
David
From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy
Schmidt
Sent: Wednesday, June 03, 2009 12:42 PM
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Let's turn this around:
>
: Wednesday, June 03, 2009 12:25 PM
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Sensitivity: Personal
>> Darin Cox said:
>> that the AVG API was no longer performing scans?
> David Barker said:
> Declude Virus does
avid
Barker
Sent: Wednesday, June 03, 2009 12:14 PM
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Darin,
I accept your constructive criticism. With regard to the situation;
1. We recognize that this was a serious fail
P Operations Declude
Your Email security is our business
978.499.2933 office
978.988.1311 fax
<mailto:dbar...@declude.com> dbar...@declude.com
From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy
Schmidt
Sent: Wednesday, June 03, 2009 12:12 PM
To: declude.virus@decl
>> Darin Cox said:
>> that the AVG API was no longer performing scans?
> David Barker said:
> Declude Virus does not have a built in system to report this error as with
this specific example.
Is this true? Has my Declude virus scanner been inoperable?
My Declude logs look OK, but I guess t
pp...@declude.com] On Behalf Of David
Barker
Sent: Wednesday, June 03, 2009 11:07 AM
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Sensitivity: Personal
Andy,
a. Declude Virus does not have a built in system to report this error
as with
o: declude.virus@declude.com
Subject: Re: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Wow, what a way to respond to a long-time, loyal paying customer! Instead
of apologizing for the serious problem and relaying what steps are being
taken to avoid it happening again (a simple
From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Darin
Cox
Sent: 03 June 2009 17:50
To: declude.virus@declude.com
Subject: Re: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Wow, what a way to respond to a long-time, loyal paying customer! Instead
of apologizing for
diary. It is meant to be constructive.
Darin.
- Original Message -
From: David Barker
To: declude.virus@declude.com
Sent: Wednesday, June 03, 2009 11:07 AM
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Andy,
a. Declude Virus does not have a built in syste
Hey Tim,
I'm out of hte office at this time but I'll give you a call on this when I
return.
Troy
-- Original Message --
From: "David Barker"
Reply-To: declude.virus@declude.com
Date: Wed, 3 Jun 2009 11:07:24 -0400
>Andy,
>
>
>
>a. Declude Virus
Andy,
a. Declude Virus does not have a built in system to report this error
as with this specific example. What happened here is not the norm but an
exception. It was not our choice to hard code the expiration date but a
requirement from AVG. In this instance the specific persons who we
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