Re: Remembering window position
On 3/20/09 8:24 AM, Dan Frakes danfra...@mac.com wrote: We all work differently ;-) That's understood. We're Mac users. I prefer to actually see the progress window. We knew you were special, but that's OK. ; ) (I'm running now...very fast.) Unfortunately, these scripts work only for inserting URLs from a browser; they don't fix the issue when clicking an e-mail link in any other app, or when sending a link from, say, a newsreader. Hopefully the bug will be fixed... I'll be sure the bug is submitted. Second monitor problems often get overlooked because there are not enough testers using dual monitors. Then the setups are different as well so problems like this can be easily overlooked. In the end, the answer might be 'bug by design'. I just recently got a second monitor and never realized how useful they are. I would love to have a third one at times. -- Diane -- To unsubscribe: mailto:entourage-talk-...@lists.letterrip.com archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Remembering window position
On 3/18/09 9:28 PM, Dan Frakes danfra...@mac.com wrote: I want to be able to see the Progress window at all times. So I close the main window but leave the Progress window open. I use custom sounds to alert me for mail when Entourage is hidden. I have 5 rules that play or say a sound for specific mail (by category). Move Progress window to secondary monitor. Clicked on red close button You closed the Progress window? No, I left the Progress window open. Try this: Move Progress window to secondary display; keep main window on main display. Close main window (so that only the Progress window is open, on the secondary display) Open Safari and choose File: Mail Link To This Page. For me, this causes the new message to open on the secondary display. Now that I can reproduce. I use the insert URL scripts instead of using Mail Link To This Page. Have you ever tried those? http://blog.entourage.mvps.org/2007/07/insert_urls_into_a_message.html -- Diane -- To unsubscribe: mailto:entourage-talk-...@lists.letterrip.com archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Entourage vs. iCal and Address Book for an iPhone owner
You might want to check out is the script, Sync Entourage AB Groups (donationware). The script will sync categories in Entourage with groups in Address Book. Especially useful to sync a Cell Phone category for contacts in Entourage with cell phone using iSync. http://www.jonn8.com/html/SyncEntourageABGroups.html Description: Microsoft has recently added sync support for contacts in Entourage and Address Book. This is great news but the sync isn¹t complete. When syncing from Entourage to Address Book, Entourage¹s category designations are not matched to Address Book¹s groups. Also, the ³me card² designated in Entourage is transferred to Address Book but the ³my card² flag in not. This script resolves these issues. It will go through your contacts in Entourage, determine the name of the categoires to which they are assigned and will place the same contacts in Address Book in matching groups (it will create the groups if they do not already exist). The script will also set the ³my card² flag for your contact. -- Diane -- To unsubscribe: mailto:entourage-talk-...@lists.letterrip.com archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Remembering window position
On 3/18/09 11:31 AM, Dan Frakes danfra...@mac.com wrote: I have a two-display setup, and I keep the main Entourage window on the main (left) display. I keep Entourage's Progress window on the second (right) display. I do all my Entourage work -- reading and composing messages -- on the main display. Just to be clearUnless I'm missing something, it doesn't really matter if it's right or left, it's which one is the main display with the menu bar at the top. When I open a new message window, Entourage insists on opening that window on the display with the active (frontmost) window, rather than my preferred display. The problem with this is that whenever you Send Receive, the Progress window becomes the active window. So unless I remember to *manually* make the main Entourage window active, opening a new message opens that message in a tiny window on my secondary display. Dan, I'm not seeing that behavior. Do you have spaces selected? -- Diane -- To unsubscribe: mailto:entourage-talk-...@lists.letterrip.com archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Remembering window position
On 3/18/09 12:19 PM, Bellwether bellwet...@mac.com wrote: The one exception is the Progress bar, which prefers to be on the main/Menu bar monitor. New email windows always open on the monitor that has the main Entourage window on it. I'm not having any problem with the progress bar on the monitor without the menu bar, but I can confirm if you have the main window open on the secondary monitor then a new message does open on the monitor with the Menu bar. -- Diane -- To unsubscribe: mailto:entourage-talk-...@lists.letterrip.com archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Entourage Spontaneous shutting down
On 3/18/09 3:36 PM, Tom Hart t...@thhpc.com wrote: Entourage 2008 is spontaneously shutting down and restarting every day or so. If I rebuild the database, will I lose categories and other items as in Ent. 2004? Not in Entourage 2008. This does not sound like a database corruption problem. See if these options help before you try rebuilding: http://www.entourage.mvps.org/troubleshoot/crashes.html#crash30 Normally, the problem reported is Entourage opens automatically, but the same fix might apply for that. Hold Shift key down when logging into your account to disable all startup items and see if that helps. Check for some third-party applications that schedule events. MenuCalendarClock can launch Entourage every time it checks for events (whether or not you have set are any events for Entourage). Other possible culprits: EntourageABMenu, Quicksilver, LaunchBar, iKey, Keyboard Maestro. -- Diane -- To unsubscribe: mailto:entourage-talk-...@lists.letterrip.com archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Entourage Spontaneous shutting down
On 3/18/09 6:58 PM, Tom Hart t...@thhpc.com wrote: Thanks. I don't use any of the 3d party apps so I cleaned up plists and repaired disk permissions. I'll see what happens over the next few days. I would also download the Apple combo and run it just for good measure. It's a good way to refresh your files. Mac OS X 10.5.6 Combo Update (For both PowerPC- and Intel-based Macs ) http://www.apple.com/downloads/macosx/apple/macosx_updates/macosx1056combou pdate.html -- Diane -- To unsubscribe: mailto:entourage-talk-...@lists.letterrip.com archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Entourage 2008 address book annoyance
On 3/17/09 3:05 PM, Quoddy quo...@optonline.net wrote: I find that there are entries [email addresses] in my address book that I didn't put in they show up only if I write a new email. I have to be very careful to avoid using them. I haven't found a way to delete them. Let's be sure we are talking about the Entourage Address Book and not the Most Recently Used list. Only addresses you add to the Entourage Address Book will be listed. The Most Recently Used (MRU) is often misunderstood. These entries are harmless. They never show up in your Address Book, only in the AutoComplete list. Also, Entourage automatically selects the address you will most likely want to send to based on the text you've already typed. Any message marked as Junk (either by you or the Junk Mail Filter) will not be added to the MRU list. How to clear: http://www.entourage.mvps.org/glossary/mru.html BTW, do you have the little mini Address Book selected in the address pane? I keep mine toggled off. -- Diane -- To unsubscribe: mailto:entourage-talk-...@lists.letterrip.com archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Entourage 2008 address book annoyance
On 3/17/09 3:36 PM, Quoddy quo...@optonline.net wrote: BTW, do you have the little mini Address Book selected in the address pane? NO--I don't know how to do it. Toggle the icon. (the one to the right of check names) To mark a contact as junk, select categories and select junk. I recently switched from the Entourage Junk Mail Filter to SpamSieve and really love it. You should try out the demo. http://blog.entourage.mvps.org/2009/03/spamsieve_move_to_the_head_of_the_cl ass.html -- Diane -- To unsubscribe: mailto:entourage-talk-...@lists.letterrip.com archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Entourage 2008 address book annoyance
On 3/17/09 5:10 PM, Quoddy quo...@optonline.net wrote: I really hardly ever get junk mail but will try out the demo. Entourage's Junk Mail Filter is very good IF you keep a good Address Book. It does not learn where SpamSieve does. I moved to SpamSieve because I was getting too much spam in my Inbox and rules were not catching it. The Entourage spam filter is only updated when Entourage is updated. Your help is invaluable appreciated. You're welcome. Glad I could help. -- Diane -- To unsubscribe: mailto:entourage-talk-...@lists.letterrip.com archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
When the list is down
Since the Entourage list goes down periodically, you can subscribe to the YouTalk mailing list to get help until the service is restored. YouTalk Info Page http://nine.pairlist.net/mailman/listinfo/youtalk -- Diane Ross, Microsoft Mac MVP Entourage Help Page http://www.entourage.mvps.org/ Entourage Help Blog http://blog.entourage.mvps.org/ -- To unsubscribe: mailto:entourage-talk-...@lists.letterrip.com archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Search Directories Services Is Stuck On
revDAVE wrote: Any ideas how to fix the search directories issue? The first step when troubleshooting is to determine where the problem is located. Your Identity Your User's folder Your base OS files Your Office install 1) you can eliminate your Identity by creating a new Identity in Entourage and see if you experience the same problem. 2) if a new Identity still exhibits the same issues, then create a new User in System Preferences and test Entourage there. If the problem is in your User's account, then log out/in with Shift key down to disable any startup items. Test. If the problem still exists, it's most likely a preference file that's corrupt. See this page for help: Troubleshooting Basics http://www.entourage.mvps.org/troubleshoot/basics.html 3) If the problems still exist in the new User, it's a problem with your base OS files or your Office install. If running the Apple combo does not fix, then you might need to do an Archive Install. If the problem exists in your User's folder, when you test in a new User all preferences will be new. What I would do is sort by date modified your User's Library Preferences folder. Next modify this setting in Entourage and see what preference file pops to the top. Then in your regular User's folder try deleting that file. FYI Entourage stores preferences in .plist file, a folder in preferences called Microsoft and in the database. This is why sometimes rebuilding is the only way to fix a problem. I don't advise rebuilding unless necessary. By testing in a new Identity you can verify that if it is your database then rebuild when you know it is necessary. Always make a copy first in the Finder before rebuilding. If the rebuild goes bad during the rebuild copy you can loose your original. How to rebuild: http://www.entourage.mvps.org/database/rebuild.html Happy Holidays! -- Diane -- To unsubscribe: mailto:entourage-talk-...@lists.letterrip.com archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: website links do not work
Michel Bintener wrote: The first thing to do would be to update Entourage; download the 10.1.9 update Without the update, Entourage is stuck at the 2GB limit with no warning. Many users have lost everything because they did not upgrade. If they don't need Exchange you can get Office 2008 very reasonably. $108.99 http://tinyurl.com/4ydu2u -- Diane -- To unsubscribe: mailto:entourage-talk-...@lists.letterrip.com archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Problems with database after rebuild
John Blagden wrote: Diane, thank you very much for the offer of your RAM, but I think you must mean 4Gb on the PowerMac, not PowerBook. Correct. Sorry about that. I've got a couple of the G4 towers and I'm just waiting for the front switches to go twang as they seem to be doing at a lot of my clients. The switches are really expensive here too. It's hard to justify anything over $50 for the old G4s. The parts are not only expensive but are getting harder to find. Not only did I loose my old G4 but I lost all 4 internal hard drives. I was trying to use a product called a USB 2.0 Universal Drive Adaptor from PowerMax. The product I received was not in a sealed box (it was sold to me as new). I tried on each drive thinking it would work, but they ended up damaging the drives so no data could be recovered. PowerMax refused to acknowledge that they had sold me a defective product in an open box. Mac Sales would not make their vendor honor any obligation. PowerMax Computers | Experts in Used Macs, New Macs, Refurbished Macs and Mac Accessories http://www.powermax.com/ OWC http://www.macsales.com/ NewerTech USB 2.0 Universal Drive Adapter http://www.newertech.com/products/usb2_adaptv2.php IMHO, both PowerMax and OWC used deceptive practices and can get away with it because I'm just a customer and what can I do? If you decide in the future not to buy from PowerMax, be sure to send Kevin Anderson kevin_ander...@csnw.com and Jen Soule jensa...@macsales.com an email telling them why. -- Diane -- To unsubscribe: mailto:entourage-talk-...@lists.letterrip.com archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Entourage-Talk Digest - 12/19/08
John Blagden wrote: Could it be low RAM caused by upgrading to 10.5 in May this year? It's certainly taken a few months to surface if this is the case but I've always felt that 512Mb was on the low side for Leopard. The 512 MB is barely enough to run Leopard. I had 4 GB in my G4. You would be amazed at how much improvement you would get with more memory. However, I'm not sure this is causing the problem. If you are interested in buying the RAM I had in the G4, contact me. The switch on the G4 died and it was too expensive to fix for a machine that was so old. -- Diane -- To unsubscribe: mailto:entourage-talk-...@lists.letterrip.com archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Problems with database after rebuild
William Smith wrote: The first thing you might try is updating Office from 11.4.0 to 11.5.3. He is updated. Entourage 2004 fully updated is 11.4.0. Last update applied: 11.5.3 Microsoft Entourage: 11.4.0 Microsoft Excel: 11.5.3 Microsoft Word: 11.5.3 Microsoft PowerPoint: 11.5.1 Microsoft Component Plugin: 11.5.3 Junk E-Mail Protection: 11.3.4 Mac OS X 10.5.6 (9G55) One option that can cause these false reports is a corrupted preference. Try deleting this preference file in your User's -- Library Preferences: com.microsoft.OfficeNotifications.plist To see if the background verify option is giving a false report, try running the Database Utility and having it do a verify operation. If it gives you a clean bill of health, you know you are safe in turning off the background checking. Some users have had to uncheck this preference to stop the constant warnings. If you are not experiencing any problems turn off the Verify database. I do recommend that you run regular backups of your database. Use Tasks to set up a reminder. Other options to check: Bad RAM. Being low on disk space. To check your disk space, use the Activity Monitor. Click on Disk Usage in the bottom menu bar and select the volume where you have Office installed. You can also use Disk Utility to see detailed information about a disk or volume. To learn more, open Disk Utility in the /Applications/Utilities folder and refer to Disk Utility Help. Happy Holidays! -- Diane -- To unsubscribe: mailto:entourage-talk-...@lists.letterrip.com archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Can we please have an option to change the current date color!
Mike Dano wrote: I have written Microsoft several times regarding this issue but update after update they do not fix the problem. Expecting fixes for what might be considered cosmetic is not a high priority. Feedback for this type of issue will affect future versions of Office. Office 14 (yes, they are skipping 13) _should_ be out approx 2 years from the Office 2008 release. The time period between 04 and 08 was unusually long. -- Diane -- To unsubscribe: mailto:entourage-talk-...@lists.letterrip.com archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Can we please have an option to change the current date color!
Mike Dano wrote: Ever since switching to Entourage 2008 the pastel colored background has become all but worthless for identifying which day is the current date. (It's especially useless on weekends.) You can adjust your monitor's color setting. See these screenshots: Calendar Colors in Entourage 2008 http://www.entourage.mvps.org/ng_views/calendar_color.html Send feedback to Microsoft. When working in Office, you can use the ³Send Feedback² option under the Help menu in all of the Office applications or visit http://www.microsoft.com/mac/suggestions.mspx -- Diane -- To unsubscribe: mailto:entourage-talk-...@lists.letterrip.com archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Email Account Password Problem
Geoff WALLACE wrote: Doing as James suggested fixed the problem. This problem was reported on the newsgroups too. I'll post the fix there. -- Diane -- To unsubscribe: mailto:entourage-talk-...@lists.letterrip.com archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: CompuServe, dial up, 10.3.9, Entourage - help!
Stephen Duxbury - Prestset wrote: My long term plan is to put my neighbour onto broadband and also change her off CompuServe!! If CompuServe offers a forwarding service, you can forward to a Gmail account and download there. -- Diane -- To unsubscribe: mailto:entourage-talk-...@lists.letterrip.com archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
[ANN] Updaters for Office 2008 and 2004
Updaters for Office 2008 and Office 2004 were released today. For info and links see the Entourage Help Blog: http://blog.entourage.mvps.org/ The Office 2008 update is a combo updater. This update includes all the improvements that were released in all previous Office 2008 for Mac updates. Improvements for Entourage 2008 ---Updated time zone information. The Office 2004 updater requires the 11.5.2 Update to be installed. Improvements for Entourage 2004 ---Updated time zone information. -How to tell if you are updated- The Microsoft Component Plugin will always be updated. New to Office 2008-- under About Entourage in the Menu bar, the version will be shown. Office 2004 users can check the Microsoft Component Plugin or download the Find Version script to check. http://www.entourage.mvps.org/script/fav_scripts.html#favscript_findVersion In case the above link does not work: http://tinyurl.com/4yeepm Updaters are available via MSFT AutoUpdater under Help in the Menu bar or you can download directly from Mactopia. Office for Mac - Easy Access to Downloads and Updates | Mactopia http://www.microsoft.com/mac/downloads.mspx ---Tips for a good install- Log out/in with Shift key down to disable all applications (includes the hidden ones). Restart after updating. Updaters does not include an uninstall feature. To restore your application to its original state, delete it from your hard disk, reinstall it from your original installation disk, and then install the updates that you want. Easy way to revert. Archive (zip) your Office folder prior to updating for backup. Revert to a previous version after a bad update (The Entourage Help Blog) http://blog.entourage.mvps.org/2008/10/revert_to_a_previous_version.html -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: [ANN] Updaters for Office 2008 and 2004
Diane Ross wrote: Updaters for Office 2008 and Office 2004 were released today. For info and links see the Entourage Help Blog: Right after posting, I saw conflicting info on requirements. It looks like the 12.1.5 updater for Office 2008 requires SP1. Most users have DVDs of the original release version 12.0.0. MSFT later included the SP1 version 12.1.0 on the DVD. On this page. Before you install this update, make sure that the Microsoft Office 2008 for Mac Service Pack 1 (12.1.0) is installed on your computer. Download details: Microsoft Office 2008 for Mac 12.1.5 Update http://www.microsoft.com/downloads/details.aspx?FamilyId=AB31A564-43D2-45BD -98BF-19E9CA477B62displaylang=en But on this page Description of the Microsoft Office 2008 for Mac 12.1.5 Update http://support.microsoft.com/kb/960401 This update includes all the improvements that were released in all previous Office 2008 for Mac updates. Prerequisites Before you install the Office 2008 for Mac 12.1.5 Update, make sure that the computer is running Mac OS X 10.4.9 (Tiger) or a later version of the Mac OS X operating system. -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Entourage Identity Problem
Roger S. Cohen wrote: That did not work. What happens when you move your Identity out of the Identity folder? Entourage should be forced to create a new Identity. I'm with RevDave, it could be a preference. The above will at least give you a clue. There are many Microsoft preferences. See this list to get you started. I would start with these two: com.microsoft.Entourage.plist Microsoft/Entourage Preferences http://www.entourage.mvps.org/troubleshoot/test_user.html#test2 -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Entourage Identity Problem
Roger S. Cohen wrote: I quit Entourage and started it again, but I am still receiving the same error message. I can not create a new identity. Any ideas on what's happening and how to fix it? Log out/in with Shift key down. Launch Entourage. Quit Notifications/Reminders. If that doesn't work, move your Identity out of the Microsoft User Data folder and Entourage will be forced to create a new Identity. -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Deleted items
mike sanders wrote: I wrote earlier about a problem with deleted items. The deleted items folder in my list of folderson my computer has a red cross on it and is always empty with the message there are no unread messages in this folder. My question is where are my deleted messages at the moment if I accidentally delete a message then I have now way of recovering it. This never occurred in Entourage 2004. I am running OS X 10.5. 5 And Entourage 12.1.4 Thanks for the help. Did you check for unread only or unflagged only? -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Couple of errors missing from the Number Errors page
Jason Cutler wrote: I don¹t know who runs the Entourage Help Page, but there are a couple of errors that I have found fixes for that I would like to contribute: Thanks!! I'll get these uploaded. If anyone finds a fix, send them to me directly or post on the list. -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: missing alarms in calendar
Reinstalling rarely fixes problems like this. Office 2008 has been so problematic for many users, I advise zipping the current copy if you do decide to reinstall so you will have fall back. I would test in a new User and a new Identity to help narrow down the source of the problem. Just to be clear... Sounds were broken in the original release DVD version 12.0.0. This was fixed in later updates. Other sound fixes: First check Entourage -- Preferences Notification. Make sure that the appropriate sounds are checked. Click the speaker icon next to them to test your sound setup .If you can hear sounds from other applications, but not the Entourage sounds have a look at this Apple Knowledge Base article. Mac OS X: No audio from certain multimedia content http://support.apple.com/kb/HT2178?viewlocale=en_US An application may have set your audio output settings too high. If that fails and you have GarageBand, try opening and closing it. -- Diane mike sanders wrote: We did that but without success it really is odd, I have advised her to instal Office 2008 at the weekend hopefully this will resolve things. Thanks On 6 Nov 2008, at 15:29, Michel Bintener wrote: Hi Mike, no, only the Database Daemon needs to be there. This program takes launches the Office Reminders app whenever it is needed. 2008/11/6 mike sanders [EMAIL PROTECTED] Hi Diane Thank you for that, I had done all the things you said but I am not sure whether the MS Database Daemon is installed in the Login items as I am doing this remotely for my daughter in Austria who I recently converted to Mac. I will follow up tonight, should the MS Office Reminders app also be in the login items? Thank you On 5 Nov 2008, at 06:13, Diane Ross wrote: mike sanders wrote: Suddenly since last friday the alarms in my calendar have stopped working. Office 2004 Entourage 11.5.0 Only change is installation of a wifi printer. All help appreciated Make sure reminders is turned on. Check the Startup Items to see if the Microsoft Database daemon is listed. You can also turn on/off under Entourage in the Menu bar. Have you restarted and run Repair Permissions after installing the printer? -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: missing alarms in calendar
mike sanders wrote: Suddenly since last friday the alarms in my calendar have stopped working. Office 2004 Entourage 11.5.0 Only change is installation of a wifi printer. All help appreciated Make sure reminders is turned on. Check the Startup Items to see if the Microsoft Database daemon is listed. You can also turn on/off under Entourage in the Menu bar. Have you restarted and run Repair Permissions after installing the printer? -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
[ANN] Update 12.1.4 released
MacBU released a fix today for the problems caused by the 12.1.3 updater for Exchange users. Read about the fix for 12.1.4 on the Entourage Help Blog and the Mac Mojo Blog. http://blog.entourage.mvps.org/ http://www.officeformac.com/blog/12-1-4-Fixes-Entourage-Meeting-Invite-Issu e You can download 12.1.4 from Mactopia. It will be available via Software Updater in a few days. http://tinyurl.com/6xftfs Before you install this update, make sure that the Microsoft Office 2008 for Mac 12.1.3 Update is installed on your computer. As always, backup before updating. For help see Revert to a previous version after a bad update. Revert to a previous version after a bad update (The Entourage Help Blog) http://blog.entourage.mvps.org/2008/10/revert_to_a_previous_version.html -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Deleting Attachments
Robert Gerard wrote: I have an imap mail account with AOL and an smtp account with Google. POP and IMAP are two protocols that mail programs use to access mail stored on remote computers. IMAP works by keeping mail on the server. POP works by downloading your mail to your computer. The only way to remove the attachment on the server is to move the message to a local folder (one under the 'on my computer' hierarchy), remove the attachment then copy the message back to the exchange server. For messages in folders On My Computer for your POP account. Select all messages and under Message in the Menu bar (Entourage 2008..not sure where this is in 2004) select remove attachments. You can do a custom view for all messages to make this easier. -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Sending mail to folders
Get Started Lesson on using Rules: Let's say you have no custom rules created. You have a ton of mail in your Inbox and Junk folder. Having an up to date Address Book is key to managing your mail and using rules. Assign a category to every entry in your Address Book. You can select using command-select to quickly add a lot of entries to one category. This might seem daunting but you'll be surprised at how quickly you can go through hundreds of contacts. If you don't have the time, you can do this as mail comes in from that contact. Note on categories: Try to keep them general. You'll find they can grow and grow and grow. You can create subcategories by using a naming scheme like this. (now they all sort together in the Address Book if I sort by category) Work: account A Work: account B Work: account C I do the same for groups. Group: Holiday Group: Announcements Group: Project A http://www.entourage.mvps.org/faq_topic/category.html Junk folder: If it's in your Junk folder and it's good mail, select This is not junk and add the entry to your Address Book. [IMPORTANT] It won't take long before you'll have all good addresses in your Address Book and your Junk Mail Filter will be easier to manage because it should just show junk. I have mine set to High. InBox: Quickly scan for messages that are from lists like this one. Create a Mailing List Manager rule for list messages. If you select a message to the Entourage talk list, then open the Mailing List Manager most of the info will already be entered. Once you have the MLM rule set, select all messages and run All rules from the contextual menu. Do this for all your mailing lists. You should be left with emails from individuals, newsletters, promotions etc. Select the first message in your InBox. Can this message be sorted by a category like Work, Buddy, Family, Announcements, Newsletters? If yes, then assign a category to the contact and set a rule. Use the shortcut Command-Option-C to open the contact. Assign category. Use the example below on how to set a rule by category. The criteria Is not in a mailing list is not necessary for all category rules but it never hurts if you add it. This way if I were in your Address Book for example, then emails I send to the list would go to the list folder, but a personal email I would send to you would go to another folder. My Buddy Rule: From is in category Buddy Is not in a mailing list Move to folder Buddy Run AppleScript Play sound (I like to use this action so I can hear when I get mail from my buddies) http://www.entourage.mvps.org/rules/sounds.html Look through other email in the Inbox and see if there are other emails there from Buddies. Assign categories to these contacts if you haven't already assigned in your Address Book and run All Rules. This will move all buddy mail from your Inbox. Take the next message. Can you assign this to a category, or do you need a specialized rule? By using categories, you'll be surprised at how quickly, your Inbox will empty. One of the benefits of using categories even if an individual contact has a singular category assigned to it, is all addresses assigned to that contact will be acted on by that rule. You never have to add the new addresses to the rule, just to the contact. Some specialized rules you might want: Remove incoming attachments with one of the remove attachment scripts. They will save, remove and link the saved files to the message, so you can open the file directly from the message. http://www.entourage.mvps.org/script/fav_scripts.html#favscript17 http://scriptbuilders.net/files/saveattachments20041.0.0.html Also remove your outgoing attachments with a rule. This is assuming your outgoing attachments are stored elsewhere on your computer. No need to have them duplicated and filling up your database. http://www.entourage.mvps.org/rules/example/rule001.html I suggest that you create a rule for Junk Mail where From is Me. This allows the Junk Mail Filter to catch the real spam where it appears the mail is from you and not mail you send yourself. I like the first example. I haven't met a spammer yet that uses Entourage for a sending client. Junk Mail where From is Me http://www.entourage.mvps.org/rules/example/rule012.html If you need help with your rules, contact me off list. Hope this helps. -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Rules to catch keywords in the subject header
Lorin Roche wrote: Is there a better way to do this? Is the MLM better? The Mailing List Manager is only for Lists. And with rules, should I have a separate rule for each keyword, or include two or three in the same rule? I would put them in different rules. I have a similar situation in that I get emails from people not in my Address Book all the time. I have rules that move mail with specific subjects to a folder and it works great. I use only one criterion. I have my spam filter set to High. I rarely get good mail in my spam filter. I also sort my spam folder by Account. This helps me identify the good mail since there is only one account that users send their questions to for help. Monitor your Junk E- mail (The Entourage Help Blog) http://blog.entourage.mvps.org/2008/08/monitor_your_junk_e_mail.html Hope this helps! -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Entourage-Talk Digest - 10/22/08
Lorin Roche wrote: Are rules case-sensitive? Do I need to have a separate rule for YOGA and yoga and Yoga? I don't believe so. Do some test sends. -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Sending mail to folders
mike sanders wrote: I would like to do this is there a how to article I can read. Are you asking how to move received mail into specific folders? If yes, see http://www.entourage.mvps.org/rules/index.html I have a rules lesson that I could post. It basically starts you off when you have no rules set up. -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
[ANN] Revert to a previous version after a bad update
Need to revert to a previous version after a update that is bad? See the Entourage Help Blog for options to easily revert. http://blog.entourage.mvps.org/2008/10/revert_to_a_previous_version.html http://tinyurl.com/5gr6g7 -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
[ANN] Emails and Events Appear as a Folder With Subject.eml
We have had reports from Entourage 2008 Exchange users, that emails and events are showing up as folders. The developer that is working on this problem is not able to reproduce and suspects it might be database corruption. He is asking for your help. If anyone that is experiencing this problem can provide a database for testing, please contact me via the comments. If you can't provide a database, please send in the answers to the questions posted here: Emails and Events Appear as a Folder With Subject.eml (The Entourage Help Blog) http://blog.entourage.mvps.org/2008/10/emails_and_events_appear_as_a_folder .html -- Diane Ross, Microsoft Mac MVP Entourage Help Page http://www.entourage.mvps.org/ Entourage Help Blog http://blog.entourage.mvps.org/ -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Ent. 04 / Exchange
List Fiend wrote: Can you point me towards info on calendar sharing, now that its available to me? I don't see any shared calendars showing up in my calendar sidebar Exchange isn't my area of expertise, but Bill Smith posted these tips for Exchange users: They must give you permission first. However, if Outlook allows you to view their accounts then so should Entourage. Be sure you are attempting to connect using File -- Open Other User's Folder... In Entourage you will only be able to access the other user's -- Inbox (not other folders) -- Calendar (primary calendar only) -- Contacts (primary contacts list only) If you need more access then you can ask them to make you a delegate to their account. You would connect as a delegate using Tools -- Accounts... and double-clicking your Exchange account. Under the Delegates tab you would select the other user's account for whom you are a delegate. Posted by Pawan: Do a control click on your exchange account in Entourage. Here you will get a contextual menu Select new folder Name your folder and select type as calendar This will create a calendar folder for you To share this calendar with another user on the exchange server. do Control-Click it to bring up a menu by the cursor. Choose Sharing. The settings are identical to Outlook; search for the user to you're like to share with, then give them rights to what you want to share. The other user can access this with open other user folder option. Hope this helps! -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Ent. 04 / Exchange
Thanks for sharing. -- Diane List Fiend wrote: I got it! They gave me a numeric IP address (eg 41.27.3.187) and I plugged it in the LDAP server field (under Accounts/Advanced) I'm able to now see the Exchange Contact list. Hoo Ha On 10/16/08 7:15 PM, Diane Ross [EMAIL PROTECTED] wrote: I'm out of ideas. It will take one of the Exchange guys to help out on this one. -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Spam from GEVALIA®Customer Service on this list
I keep getting these messages after I reply to a message on this list. Please fix your rule that is automatically responding. This is very annoying -- Diane Return-path: [EMAIL PROTECTED] Received: from l002k3cssmtp01.na.cl-world.net (unverified [63.87.107.174]) by (Rockliffe SMTPRA 7.0.6) with ESMTP id B0121501884@ for [EMAIL PROTECTED]; Fri, 17 Oct 2008 22:33:30 + Received: from 10.255.26.81 ([10.255.26.71]) by l002k3cssmtp01.na.cl-world.net with Microsoft SMTPSVC(6.0.3790.1830); Fri, 17 Oct 2008 18:33:29 -0400 From: [EMAIL PROTECTED] To: [EMAIL PROTECTED] Subject: RE: Re: Ent. 04 / Exchange Date: Fri, 17 Oct 2008 17:17:36 -0500 X-Mailer: Talisma NetAgent v.8.00.423 MIME-Version: 1.0 Content-Type: multipart/alternative; boundary=ALDh9cIrIvyNSVkyqDpxQWyloMPAsDm Return-Path: [EMAIL PROTECTED] Message-ID: [EMAIL PROTECTED] X-OriginalArrivalTime: 17 Oct 2008 22:33:29.0392 (UTC) FILETIME=[60D41300:01C930A8] -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Ent. 04
I'm out of ideas. It will take one of the Exchange guys to help out on this one. -- Diane List Fiend wrote: Diane, Thank you very much. Still not letting me check the GAL, but at least the error is a little more helpful: Entourage cannot connect to the server. Verify that your computer is connected to the network. LDAP Server Error. Account name: johndoe On 10/14/08 9:30 PM, Diane Ross [EMAIL PROTECTED] wrote: List Fiend wrote: An unknown error (-3248) occurred. http://www.entourage.mvps.org/error/number.html#error-3248 -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Best methods to synch Entourage Apple's address book
Lorin Roche wrote: What are the best ways to have Apple's address book stay fairly closely synchronized to Entourage's address book? Because sync is so messed up right now. I advise syncing from Entourage only when needed. I would turn off all other syncing from Apple Address Book while the Entourage -Address Book sync is taking place. Sync your data then turn Sync Services off in Entourage preferences.Then let Apple's applications sync. Apple and Microsoft are working to improve Sync Services which were in an unstable condition, but now with MobileMe, the situation has gotten worse. -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
[ANN] Updaters for Office 2004 and Office 2008
See the Entourage Help Blog for details on updaters for Office 2004 and Office 2008. Microsoft also announced a critical security update today. I logged out/in before installing. It's important to quit all running applications before using the updater. Restart and you should have a good install. http://blog.entourage.mvps.org/ Last update applied: Monday, October 6, 2008 7 Microsoft Entourage.app: 12.1.3 Microsoft Excel.app: 12.1.3 Microsoft Word.app: 12.1.3 Microsoft PowerPoint.app: 12.1.3 MicrosoftComponentPlugin:Monday, October 6, 2008 7:21:53 PM Junk E-Mail Protection:Monday, October 6, 2008 7:24:41 PM Mac OS X 10.5.5 (9F33) -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Ent. 04
List Fiend wrote: An unknown error (-3248) occurred. http://www.entourage.mvps.org/error/number.html#error-3248 -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Ent. 04
List Fiend wrote: Is 11.5.0 Service Pack 2? Just a combo updater for a lot of minor updates. I'm not even sure there was an SP2. If there was an SP2 it would have been included in the 11.5.0 combo. Right now Entourage 2008 has received an SP1. There were over 50 improvements for Entourage in this release. Generally Service Packs come out early on after the product is released. Will going up to 11.5.1 make any difference? Entourage did not receive any improvements or it would be 11.5.1. -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Entourage question
Roger S. Cohen wrote: After re-enrolling, I again dispatched the message to both Entourage-Talk@lists.letterrip.com and [EMAIL PROTECTED] but it never got re-sent back to me. Your friend does not understand how to enroll. Have him click on the link here: How to subscribe to Entourage Talk http://www.entourage.mvps.org/support_options/subtalk.html Once he gets his announcement back that he is enrolled, he can then submit a question to this address: Entourage-Talk@lists.letterrip.com -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Entourage question
Roger S. Cohen wrote: When I delete a large bunch of e-mails--as I just did, almost 500--I recover absolutely no increase in available disk space, not so much as a tenth of a MB, even though some of them had files and photos attached. (And I actually am deleting them from the Deleted Items folder, not just moving them there.) The database will be left with 'wasted' space in it every time you delete something. However, this is not all bad, since the wasted space is used up with new data as it is added. This way, over a period of time (assuming that you are deleting stuff as you go) the database will probably reach an optimum size, after which the stuff you delete is roughly equal to the stuff you add, and no further growth takes place. If you need to recover the wasted space on your hard disk, you will have to do a 'typical' rebuild to compact the database. This will create a compacted version of the database without the wasted space. You will then have to manually delete the backup copies of the original database that the rebuild process creates AFTER you are happy the new one is OK. Rebuild Your Database http://www.entourage.mvps.org/database/rebuild.html -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Keychain log-in question
Stephen Duxbury - Prestset wrote: Don't really want to cart an external drive around with me, do you have any other ideas why I have to enter the keychain on hone Mac but yet don't have to on my laptop? You can get small pocket drives. I have a 1GB about the size of my thumb. A quick search shows this Seagate 5.0 GB Pocket External Hard Drive ST650211U-RK that is quite small. Amazon.com: Seagate 5.0 GB Pocket External Hard Drive ST650211U-RK: Electronics http://tinyurl.com/4egvaq No idea on the keychain issue. -- Diane
Re: Keychain log-in question
Bryan R Harris wrote: Why not just get the 8 GB flash drive for $23? Wow! This is a good price. I'm not familiar with Kingston drives, but the reviews were mostly positive. Anyone here use Kingston? -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Ent. 04
List Fiend wrote: Umm... I have 11.4.0. Is that service pack 2? Download the 11.5.0 combo updater that will include the SP2. To be fully updated get the 11.5.1 http://www.entourage.mvps.org/downloads/mactopia_dl.html -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Keychain log-in question
Stephen Duxbury - Prestset wrote: I use work as my main entourage database and every other day or so I copy the database to laptop and home machine. You might want to use an external drive for your Microsoft User Data folder with alias in Documents folder. One user explains how they use this method: I keep my Microsoft User Data folder on an external pocket firewire drive (a large capacity USB thumb-drive will suffice if both machines have USB 2.0) and just keep aliases to it in my Documents folder of all the machines I use Entourage on (laptop, desktop and occasionally other machines I sit down in front of for a few hours). Works like a charm and gives me an identical environment on every machine. You must quit the Microsoft Database daemon in order to eject the drive. -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Ent. 04
George wrote: I have 11.5.1, but Entourage is still 11.4.0 (and Word is still 11.5.0, but Excel and PP are 11.5.1). Based on that, the OP might already have 11.5.1. The true test is to see the Microsoft Component Plugin. It is always updated. You can get this script to see what's actually installed. Download this script that will show you Office version info. Note there are different scripts for Office X, 2004 and Office 2008. http://www.entourage.mvps.org/script/fav_scripts.html#favscript_findVersion In case the above link does not work: http://tinyurl.com/4yeepm Here is an example for Office 2008: Last update applied: Thursday, August 7, 2008 9 Microsoft Entourage.app: 12.1.2 Microsoft Excel.app: 12.1.2 Microsoft Word.app: 12.1.2 Microsoft PowerPoint.app: 12.1.2 MicrosoftComponentPlugin:Thursday, August 7, 2008 9:35:36 AM Junk E-Mail Protection:Thursday, August 7, 2008 9:38:30 AM Mac OS X 10.5.5 (9F33) -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Moving folders
Dan Dixon wrote: BTW, my IMAP accounts are at the top of the column, whereas previously -- unless I'm misremembering again -- they were at the bottom. In Entourage 2008, the default account is at the top of the list. In the past folders On My Computer was always at the top. -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Moving folders
Dan Dixon wrote: What email account are Folders on My Computer in? Folders On My Computer belong to all POP accounts. I'm coming in late on this thread. When you tried to drag and you don't want it to be a subfolder of the Inbox. Drag to the top of the folder list so Folders on my computer is selected. See if this helps: InBox http://www.entourage.mvps.org/faq_topic/inbox.html Apologies if this has been covered in the previous posts. -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Msnbak to Entourage
Entourage does not recognize these files. If you friend could get to a PC that works and move them into an IMAP, they could set up the IMAP account in Entourage to access. Are these archived copies of MSN messages? I have never used MSN, but can your friend access the MSN account via a web browser and import back into MSN? Entourage should then be able to access when they create an MSN account. -- Diane Claudia wrote: Have a friend who has JUST moved to a mac from an hp. They backed up the email to a file with the above extension - .msnbak It is a back up of her MSN email accessed through Outlook Express. There are about 135 megs of emails in 150 folders that they REALLY need to recover. The HD on the pc is mostly probably not accessible, BUT IF (a very big if - maybe as a slave) is there any other way to grab the OE files to retrieve them in Ent 04. Where are the OE data files stored? Since I no longer have a PC available to me, can anyone give us urgent guidance. Step by step would be great since this is all done by email or voicemail. I have renamed the above folder with an .eml extension and he just clicked on it and it is SLOWLY opening in a text file. Entourage crashed when we tried to drag this file to a new folder on Ent. Import didn't work on the eml - but maybe I didn't use the right steps. Tota Tua Claudia -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Upgrade to 2008 or not?
Schultz, Kurt D wrote: Entourage is better. In my case much quicker with far, far fewer crashes. Some people have had trouble right after with an imported database, but once you move your data into a new Identity, you will fix it rock solid. Aside from the annoying interface change from the established standard to the tabbed model (ribbon in MS lingo) I don¹t notice the difference. Entourage has improvements to the interface like customize toolbar and the favorites bar. We have a lot of users in my environment who cannot upgrade because of Excel dropping VBA/Macro support. You can have both Office 2008 and Office 2004 installed at the same time. You can even run both copies of all applications at the same time. Running both versions of Entourage doesn't make much sense except when moving things over and you want to check settings. One of the biggest features that I appreciate is the Spotlight search inside Entourage is so fast, just that one feature makes it worthwhile to update. In Entourage 2008, the default account is now at the top of the folder window. This is huge for Exchange and IMAP users. Entourage 2008 is also much better at rendering some HTML newsletters. I had several that would not open in Entourage 2004 or showed up blank or just weird that all work in Entourage 2008. The biggest downside to Office 2008 is install/update issues. If you follow directions you'll have no problems, but if you alter your system files or install without quitting all applications [EMAIL PROTECTED] Happens. If you don't need Exchange you can get Office 2008 very reasonably. $129.99 http://tinyurl.com/4ydu2u Full version: $249.00 Amazon.com: Microsoft Office 2008 for Mac: Mac OS X: Software http://tinyurl.com/4xwy6u Upgrade version: $186.49 Amazon.com: Microsoft Office 2008 for Mac Upgrade: Mac OS X: Software http://tinyurl.com/6jw6sd Special Media edition: $374.69 Amazon.com: Microsoft Office 2008 for Mac Special Media Edition: Software http://tinyurl.com/45mygp -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: [ANN] Create a TinyURL-no more broken links
Jeffrey Berman (jberman) wrote: I just highlight a long URL in the draft of a mail message and then select the script from the Entourage script menu. It automatically replaces the long URL with a short TinyURL version. Jeff, I'm having trouble with the script. It compiled OK, but when I run it, nothing happens. You can contact me off list if needed to work through this. -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Notification
John Holt wrote: Perhaps I didn¹t explain myself as well as I should have!! I would appreciate any help to achieve a unique sound or action whenever I receive any mail from a specific sender. Did the link Bill provided not work for you? -- Diane
Re: [ANN] Create a TinyURL-no more broken links
Jeffrey Berman (jberman) wrote: Jeff, I'm having trouble with the script. It compiled OK, but when I run it, nothing happens. You can contact me off list if needed to work through this. Diane: I wonder whether the line returns did not translate correctly through the mailing list processor, although I tested the copy I received and I could turn the text into a working script. In any case, I've attached a zipped copy of the compiled script. Drop it in your Entourage Script Menu Items folder and see if this works. This works. Thanks!! It doesn't like brackets though. :-) I'm planning on writing a follow up and I'll mention your script there along with other sites that make a tiny URL. Let me know if you have other scripts that I can post or link to on the Favorite Scripts page. Your script is listed on these pages: Favorite Scripts to use with Entourage http://www.entourage.mvps.org/script/fav_scripts.html Downloads http://www.entourage.mvps.org/downloads.html -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: [ANN] Create a TinyURL-no more broken links
Jeffrey Berman (jberman) wrote: I wonder whether the line returns did not translate correctly through the mailing list processor, although I tested the copy I received and I could turn the text into a working script. In any case, I've attached a zipped copy of the compiled script. Drop it in your Entourage Script Menu Items folder and see if this works. This one works. You can download Jeff's Get TinyURL script here: http://www.entourage.mvps.org/downloads/scripts/jeff/Get_TinyURL.zip If you loose the link, it's listed on these pages: Favorite Scripts to use with Entourage http://www.entourage.mvps.org/script/fav_scripts.html Downloads http://www.entourage.mvps.org/downloads.html -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Project won't delete
Thanks for the follow up. I get this added. We have so little on projects on the Entourage Help Page. I don't think they have caught on or they are trouble free as we see few questions about projects on the newsgroups. -- Diane Dan Dixon wrote: Some time after I wrote that post, I learned that the freezing issue occurs without fail when the Project Center hits exactly 100 projects. It then gets progressively worse as the number of projects rises above 100. At exactly 99 projects, there is no freeze at all. This was also confirmed by one of the Microsoft specialists that sometimes visits this forum. She was able to replicate the issue in both Entourage '04 and '08. I was told that her team is now investigating the bug. For now, my workaround is to keep the number of projects under 100. If the user is having the freezing issue when mail is downloading, they should delete projects until there are fewer than 100 projects in the Project Center. If the user cannot get the projects to archive, there may be a corrupted file somewhere in the errant project. If none of the files appear to be corrupted, then the user might try removing files one by one until the project will archive. If all the files are removed, then try removing emails one by one. If it still won't archive, all I know to do is create a duplicate project, move all the files, notes, emails, etc into the duplicate, and then delete the bad one. Hope this helps, Dan From: Diane Ross [EMAIL PROTECTED] Reply-To: Entourage:mac Talk Entourage-Talk@lists.letterrip.com Date: Fri, 19 Sep 2008 20:36:54 -0700 To: Entourage:mac Talk Entourage-Talk@lists.letterrip.com Conversation: Project won't delete Subject: Project won't delete I while back Dan and Eric provided some great advice on troubleshooting the project center. Someone on the Entourage newsgroup said the article showed exactly his problem, but the solutions did not work for him. Any advice from project center users? http://www.entourage.mvps.org/troubleshoot/project_center.html -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/ -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Project won't delete
I while back Dan and Eric provided some great advice on troubleshooting the project center. Someone on the Entourage newsgroup said the article showed exactly his problem, but the solutions did not work for him. Any advice from project center users? http://www.entourage.mvps.org/troubleshoot/project_center.html -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: [ANN] Create a TinyURL-no more broken links
mike sanders wrote: however it still baulks when it gets to the transfer of identity. Let me make sure I have the facts straight 1. you installed and updated OK 2. Entourage 2008 cannot import your Entourage 2004 Identity How to manually move your data. (when import fails and/or you need to move to a new Identity same version or revert to an older version) http://www.entourage.mvps.org/install/manual_install.html -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: [ANN] Create a TinyURL-no more broken links
mike sanders wrote: Sounds good but I cannot launch any of the 2008 apps as I keep getting the setup assistant and I can't get past this beacause of the other problem Catch 22?? Did you read the links I sent you earlier? The error page for install problems tells you exactly how to fix this problem. -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: [ANN] Create a TinyURL-no more broken links
Bellwether wrote: I wonder how many people here actually USE tinyurl? Getting no reports of misdirected links from among a group of non-users is no surprise. :) I use them all the time on the newsgroups. The Mactopia forum interface to the Office newsgroup breaks even moderately long links. If you want to use a service, try this one... Mac OS X Service to shorten a URL with Bit.ly | Jaharmi¹s Irreality http://www.jaharmi.com/2008/07/16/mac_os_x_service_to_shorten_a_url_with_bi t_ly http://bit.ly/4eacNa Bit.ly is another service that provides the tiny urls. They have a Java script that you can drag to your favorites bar. It creates the URL that you can copy. -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: [ANN] Create a TinyURL-no more broken links
mike sanders wrote: I am installing Office 2008 and all goes well until we get to setup assistant and transferring identities from 2004. Simply nothing happens the identity is only 2gb but after several attempts I have quit and seek your help. Did you log out/in with shift key down to disable all running applications? There are several gotchas installing Office 2008. This is one of the biggest errors. Sometimes it's easier to start over than try to fix. Quit all Microsoft applications (Easy way: log out/in with Shift key down to disable any startup items.) Drag the Microsoft Office 2008 folder to the Trash. Empty Trash. Reinstall Office 2008 from your original installation disk. See details http://www.entourage.mvps.org/install/install_office2008.html Reading these two topics will keep you from making problems for yourself in the future. Dos and Don'ts for a good install http://www.entourage.mvps.org/troubleshoot/install_08.html#basics Troubleshoot Install of Office 2008- Basics http://www.entourage.mvps.org/troubleshoot/install_08.html#steps Install and Update Errors this page has the fixes for most install problems. http://www.entourage.mvps.org/error/install_update.html -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: [ANN] Create a TinyURL-no more broken links
Bellwether wrote: There is something to consider when deciding to use a service like snipurl rather than simply using the brackets and to enclose a URL (which also helps keep it from breaking): On the Entourage newsgroup even including them in brackets breaks when the Mactopia forum parses them. We must resort to tinyURLs. I've never had one break. They advertise as 'never expires.' anyone else have this problem? -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
[ANN] Create a TinyURL-no more broken links
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Re: gmail, IMAP and Entourage
Jan C. wrote: I would be satisfied with gmail as POP except that I can't get it to be received on two computers in the same account or to address myself in a BCC. Is there a way to do this? I have my Gmail set up with POP. I'll send you a screenshot off list. -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: gmail, IMAP and Entourage
Jan C. wrote: I am experimenting with gmail IMAP. I have it working in Apple Mail but I'd rather use Entourage (2004) and I'm almost there. I can send mail. The folders are listed. But I can't see the messages. The first folder is INBOX (2) and is in bold type but in the Inbox column it says There are no messages in this folder. Same with Sent (1). What do I need to do to see the messages? Is anyone here successfully using gmail IMAP with Entourage? Yes. I use it as a POP account. See these articles for help setting it up as IMAP. Connect Entourage 2004 to Gmail¹s IMAP service http://tinyurl.com/yutcdg Create Gmail labels and make Entourage folders http://tinyurl.com/5w9km8 Gmail Account http://www.entourage.mvps.org/accounts/gmail.html -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: export some folders?
Allen Hancock wrote: and the script would kick out all 17 GB of this DB I am trying to help a user pare down... so yeah, right in the middle of all is too much, and one at a time is the pits. 17GB is huge. My suggestion is to duplicate the Identity. Name it archive Then from the main Identity delete all the extra emails using a custom view (older than) You can also delete the newer emails in the archive. More details: Archive Your Data http://www.entourage.mvps.org/database/archive.html -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: export some folders?
Allen Hancock wrote: Because: dragging it doesn't capture enclosed folders... How many subfolder do you have? If it's a lot why not just use one of the script. Extra isn't' bad. -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: export some folders?
Allen Hancock wrote: Is there a script that will do only the selected folder(s)? No. Why not just drag it? -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Which script to remove duplicates?
Bellwether wrote: I've just had an error message when trying to start up Entourage (2004, 11.3.3 according to About Entourage), which required me to rebuild the database -- which I did (about 10 hours to do). Get the 11.5 combo and update. :-) When the rebuild was finished, thousands of messages in various folders were marked as unread and a few dozen showed up in my Outbox, waiting to be resent. Weird? or normal? (I immediately went offline and then moved them back to the Sent Items folder... but they are still bold/unread. No amount of clicking on them will unbold them, so now my Sent Items has a 116 in bold behind it. Weird? or normal?) This tells me your database is in bad shape and the rebuild was not successful. When Entourage did the rebuild, it made a copy. Be sure you backup the copy because you might need to revert to this copy to recover. Having a safety backup might save you during the recovery process. My suggestion is to open Entourage in the original Identity that was giving you problems. Manually move out your data then create a new Identity and import your files. Using Entourage archive (.rge) is the quickest, but there are scripts that will export as MBOX files and get the subfolders that I would also do since it's such a simple procedure and having extra backup never hurts. How to manually move your data. (when import fails and/or you need to move to a new Identity same version or revert to an older version) http://www.entourage.mvps.org/install/manual_install.html As I scrolled through the messages, I could see that some messages had been duplicated and marked unread. So... I'd like to run a remove dupes script, which brings me to you: Which one do you prefer? Allen's, Barry's, Jolly's, or Paul's? On Jolly's, what does current selection mean (This script removes duplicate messages from the current selection in Entourage)? Currently selected mailbox? Currently selected messages? Something else? Jolly's script takes a huge amount of time. I would use one of the others, BUT my advice to create a new Identity will result in better long time stability. -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Which script to remove duplicates?
Bellwether wrote: On 8/29/08 2:54 PM, Diane Ross wrote: Get the 11.5 combo and update. :-) What will that do? I thought I'd read some reasons to not update on this list. Does that make the rebuild process run faster? or something else? The 11.3.5 did include several important updates. It's been so long I don't remember. The updates after that were not as important. The 11.3.5 combo was rolled into the 11.5 combo so you might as well install it. When Entourage did the rebuild, it made a copy. Be sure you backup the copy because you might need to revert to this copy to recover. Having a safety backup might save you during the recovery process. The copy is the version that refused to launch, though, precipitating my need to do the rebuild, so what's the benefit in saving it? Something I'm missing? At any rate, it's already been deleted. :( 10GB was a lot to keep laying around, so it's gone. Having the original often helps because it has not gone through the rebuild process and possibly modified. Do you have a clone of your hd that you could go back to for a database? Manually move out your data Will this retain the Sent and Received information, and any attachments? It saves attachments. I just dragged a folder to the desktop as MBOX and dragged it back in. categories were still attached to the messages and the correct date was still showing. If you are ever in doubt, do a test yourself on a small folder. Jolly's script takes a huge amount of time. Any idea on the question of what current selection means in the description of his script? Other than that Jolly's take a long time, do you have a suggestion on which of the four you'd recommend/prefer (my original question)? Have no idea on the current selection other than it's what you have selected. I like Allen's scripts, but both Barry and Paul are excellent scripters. but there are scripts that will export as MBOX files and get the subfolders that I would also do since it's such a simple procedure and having extra backup never hurts. I have folders, subfolders, and sub-subfolders. Will these scripts keep the sent/received information, categories info, and attachments? Do a quick test and see. If you go the .rge route, will all of my old mail forever be in the Main.rge folder with subfolders? Watch this movie: Using Entourage Archive Files http://www.entourage.mvps.org/video/Import_rge/index.html What happens to new mail? Is there a way to get the folders set in Rules to not have to open each rule? I have... almost a hundred rules. Is there a way to export your account info? I have had some of these email accounts so long I don't remember the passwords, so recreating the accounts will be... impossible. New mail comes in as before. Perhaps I'm not understanding this question. You can copy over the Rules file, but you will need to reset each folder. I suspect you could get rid of many of your rules if you used categories. You can contact me off list to discuss this. Accounts are the hard part. Create screenshots. You can find the passwords in the keychain. You can try this option, but it's not guaranteed to work, but it's pretty painless to try. 1. Start with the Identity you want to use that's kerfluey. (obviously working on a copy) 2. Export everything as Entourage archive (.rge) and select to delete. 3. Import the Entourage archive (.rge) into this Identity and see if it's working. You will probably still have to reset your rules, but your account info will still be there. -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Which script to remove duplicates?
Bellwether wrote: It's a 10GB database. There is no quick test, I think. Folders with subfolders and sub-subfolders have thousands of messages total. Have you considered archiving some of your older mail in a separate Identity? You can copy over the Rules file, but you will need to reset each folder. I suspect you could get rid of many of your rules if you used categories. You can contact me off list to discuss this. I already use Categories to visually differentiate mail -- I've assigned each one to a different client so that I can tell by color who is writing me (for example, six different project editors at the same publisher, each has a different Category so that her email shows up a different color in the client's folder -- and the client folder is a subfolder of the main client folder, which is a subfolder of Folders on my Computer). You aren't taking advantage of how categories can be used in rules. If you used, if in category client x, move mail to select folder. You can delete all the if from using email address into one rule. Assign them one category by client. You can have multiple categories per contact. This way you will reduce your rules and still have your different colored entries. Couldn't I simply back up this identity, then delete everything in it, and then import the backup? Or will that not give me a carbon copy of what I've got now? Why would I need to go the .rge route, I guess is my question? That was what I was describing with the kerfluey Identity. I consider your current Identity kerfluey with all the problems it has. You can do it with the MBOX method, but that does not get tasks, notes, calendar events. Entourage archive (.rge) is really easier to import and setup. -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
[ANN] Monitor your Junk E- mail
I was discussing how to manage multiple accounts in one Entourage Identity with a user that had each account in it's own Identity so they could find the good messages that were caught by the Junk Mail Filter. I'm in a similar situation since I frequently receive mail sent to my public email accounts from users that are not in my Address Book. Identifying good mail when you receive hundreds of spam messages isn't easy especially when you have multiple accounts. Continue reading to find out how to manage your Junk E-mail folder in Entourage using custom arrangements to sort by account. http://blog.entourage.mvps.org/2008/08/monitor_your_junk_e_mail.html In case the above link does not work: http://tinyurl.com/5ajmtp; -- Diane Ross, Microsoft Mac MVP Entourage Help Page http://www.entourage.mvps.org/ Entourage Help Blog http://blog.entourage.mvps.org/ -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: isync and multiple personalities
Allen Hancock wrote: If I were to enable the iSync connection from Entourage to Address Book/iSync, and then sync. and then switch identities would Entourage attempt to sync the identity I switch to? No. Even if you tried to check Sync Services in the new Identity's preferences it would tell you that it's enabled in another Identity. -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
[ANN] New Help Topics available for Entourage 2008
Entourage 2008 Help now includes a feature that updates the Help files via online access. Recently added are ten new and updated topics. One that I have been asking for since it was left out in Entourage 2004 Help is a description of the symbols used in Entourage. Several topics are updated for MobileMe. You can view these new topics via Mactopia's Help and How-To or Entourage's Help. Continue reading to view all new Help topics. New Help Topics available for Entourage 2008 http://blog.entourage.mvps.org/2008/08/new_help_topics_available.html In case the above link does not work: http://tinyurl.com/5ho3bz -- Diane Ross, Microsoft Mac MVP Entourage Help Page http://www.entourage.mvps.org/ Entourage Help Blog http://blog.entourage.mvps.org/ -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
[ANN] How-To: Dealing with error messages and solving problems
Today's article outlines how to find help when you receive an error or if you are experiencing problems. Before asking on a mailing list, newsgroup or calling support, check the Error Page or the Solve Crashes Conflicts Page. Searching for answers if often the quickest way to find an answer, plus when you search for answers yourself you often find other bits of useful info along the way. Don't expect someone else to always provide the answers. For example: You receive the error The action could not be completed. An unknown error (4362) occurred. How do you find what this error means and what are you supposed to do? Because this error lists a number, visit the Number errors page. Click on the link at the top for Positive Errors, select 4362. The solution is to rebuild your database. This is one of the common errors received in Entourage. Knowing where to search resulted in receiving an answer in less than a minute. http://www.entourage.mvps.org/error/number.html Continue to read to find out how to find answers. http://blog.entourage.mvps.org/2008/08/dealing_with_error_messages_and_solv ing_problems.html In case the above link does not work: http://tinyurl.com/6dfqqx -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Disappearing Folders List
Carol F. Bruml wrote: However, in my primary account ONLY, for the past two days, the Folders List part of the window keeps disappearing, and often won't reappear when I go to View and uncheck then re-check it in the options. I have to restart Entourage, or once, even restart the computer to get it back. H, this is a strange one. I don't ever remember this coming up before so we will just have to use troubleshooting techniques to find a solution. 1. Look at your physical drive. How full? Have you run DiskWarrior or DiskFirstAid lately? 2. Try applying the latest Apple combo. Doing so overwrites potentially problem-causing files. Several users have reported this fixed some odd problems they were having with Entourage. Combo updaters will install on the same version as they¹re applyingno need to roll back or do a clean install. Leopard: Mac OS X 10.5.4 Combo Update (For both PowerPC- and Intel-based Macs ) http://www.apple.com/support/downloads/macosx1054comboupdate.html Tiger: Mac OS X 10.4.11 Combo Update (PPC) http://www.apple.com/support/downloads/macosx10411comboupdateppc.html Mac OS X 10.4.11 Combo Update (Intel) http://www.apple.com/support/downloads/macosx10411updateintel.html If the combo did not solve your problem then continue. 3. Eliminate your User's folder by testing in a new User. Move your Microsoft User Data folder to shared, then drag (it actually copies) it into the Documents folder of a new User. Go to System Preferences -- Create a New User in Accounts. Switch to the New User by logging out/in or use Fast User Switching. Remember to move your Microsoft User Data folder back after testing. If the problems go away in the new User, then it's in your User's folder. If it does not go away, then you would need to create a new Identity and enter all account info to test if it really is your Identity or try rebuilding. If you decide to rebuild, make a backup copy first. The rebuild process does a copy, but rarely things go wonkers and the backup is bad leaving you without a working Identity. Let us know what you find. -- Diane -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Lost iCal syncing - Fixed!
Bob Virzi wrote: Now if I could just turn off all notifications from Entourage so iCal was the only thing notifying me, I'd be all set on this. Notifications/Reminders can be quit under Entourage in the Menu bar. Be sure the Microsoft Database daemon is not running and that you remove it from startup items. -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: MS Office 2008 programs not opening
Tom Hart wrote: Lately, when I click on a Word, PowerPoint or Excel on my dock, the icon bounces a few times and stops. The program will not open. Selecting the app by Finder in Applications folder does the same thing. Restarting my computer fixes the problem briefly and then it returns. Bounces and quits: Try deleting this file: ~/Library/Preferences/com.microsoft.Entourage.plist However, since all applications are affected, see this page for help with all sorts of quits and crashes. Find solutions for crashes, conflicts and general problems with Entourage http://www.entourage.mvps.org/troubleshoot/crashes.html#_2_crashes Be sure to check this link: Entourage Fails to Launch http://www.entourage.mvps.org/error/fails_to_launch.html A good way to eliminate your User's folder is to create a new User in System Preferences and see if they launch OK there. -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Microsoft Auto Update
William Smith wrote: It's now located here: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app However, it's really intended to be invoked by the Help -- Check for Updates command found in all Office applications. Since launching from applications leads to users not quitting all applications...especially all Microsoft applications, you can launch from Help. Select Keep in Dock, Log out/in with Shift key down to disable all applications, launch AutoUpdate from the Dock, install then restart and you should be good to go. Remove from Dock. -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
[ANN] Assign a category with a keyboard shortcut
Part 3 in the series AppleScripting Entourage is out. Assign a category with a keyboard shortcut. Do you frequently assign a category to messages and wish there was an easy way using a keyboard shortcut? In this tutorial, I'll discuss how to use an AppleScript with a keyboard shortcut to assign a category to a message. http://blog.entourage.mvps.org/2008/08/assign_a_category_with_a_keyboard_sh ort.html In case the above link does not work: http://tinyurl.com/56ooyq Coming soon: The next article will be how to automagically create a tiny URL in a message. -- Diane Ross, Microsoft Mac MVP Entourage Help Page http://www.entourage.mvps.org/ Entourage Help Blog http://blog.entourage.mvps.org/ -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: [ANN] Updaters for Office 2004 and Office 2008
This is not advised. FYI, the SSL is still broken for me and a few others. I'm working with the developers to see if we can find a fix. If this is your main reason for updating, I would do one test case. -- Diane Perbix, Michael wrote: Is it possible to only apply an update to Entourage? It fixes the SSL error we were having, and we are already into 6500 laptops imaged. What I would like to do is push out the update for Entourage only to resolve this issue, unless it causes an issue with other components or future updates. -Mike Michael Perbix Lower Merion School District Network Technician -Original Message- From: Entourage-Talk@lists.letterrip.com [mailto:Entourage- [EMAIL PROTECTED] On Behalf Of Diane Ross Sent: Tuesday, August 12, 2008 5:03 PM To: Entourage:mac Talk Subject: [ANN] Updaters for Office 2004 and Office 2008 Microsoft Office 2004 for Mac 11.5.1 Update Contains very little for Entourage, but there is a Word fix that you should consider and update. Microsoft Office 2008 for Mac 12.1.2 Update Several considerable fixes involving Sync Services and stability. Read the complete description and details of the updates on the Entourage Help Blog http://blog.entourage.mvps.org/ Currently, the updates are only available via Mactopia downloads, but should be showing up via AutoUpdate shortly. -- Diane Ross, Microsoft Mac MVP Entourage Help Page http://www.entourage.mvps.org/ Entourage Help Blog http://blog.entourage.mvps.org/ -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/ -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/ -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
[ANN] Apple Security Update blocks Microsoft's update process
Microsoft updaters include a step to safeguard users that have not followed directions to quit all applications before updating. However this safeguard is now blocked by a recent Apple security update. This affects Leopard users only! Read the full story here Apple Security Update blocks Microsoft's update process (The Entourage Help Blog) http://blog.entourage.mvps.org/2008/08/apple_security_update_blocks_microso fts_update_process.html In case the above link does not work: http://ub0.cc/79/3 -- Diane Ross, Microsoft Mac MVP Entourage Help Page http://www.entourage.mvps.org/ Entourage Help Blog http://blog.entourage.mvps.org/ -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
[ANN] Updaters for Office 2004 and Office 2008
Microsoft Office 2004 for Mac 11.5.1 Update Contains very little for Entourage, but there is a Word fix that you should consider and update. Microsoft Office 2008 for Mac 12.1.2 Update Several considerable fixes involving Sync Services and stability. Read the complete description and details of the updates on the Entourage Help Blog http://blog.entourage.mvps.org/ Currently, the updates are only available via Mactopia downloads, but should be showing up via AutoUpdate shortly. -- Diane Ross, Microsoft Mac MVP Entourage Help Page http://www.entourage.mvps.org/ Entourage Help Blog http://blog.entourage.mvps.org/ -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Must re-install Tiger, Office 2008. Any backwards compatibility issues with saved identities?
[EMAIL PROTECTED] wrote: At what point during this install and update process can I (or should I) move my saved identities (and mail) back into Documents/Microsoft User Data/Office 2008? As Office went through various updates, did the file formats of the database and other files change such that the original version of Entourage would not be able to handle them correctly? Are there any other things to replace or worry about? http://www.entourage.mvps.org/install/install_office2008.html This page has specific instructions on installing with screenshots. I would let Entourage open after you have installed all updates. It will create a new Microsoft User Data folder. Drag over the folders inside the Microsoft User Data folder to the new Microsoft User Data folder. There was an upgrade to the Entourage Identity. Use the Apple combo updater and it should be a quick install of Tiger. Tiger: Mac OS X 10.4.11 Combo Update (PPC) http://www.apple.com/support/downloads/macosx10411comboupdateppc.html -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Sluggish text entry on calendar event subject line
Lars Schou wrote: Yes, that does seem to reduce the lag. Re-enabling Spotlight does not appear to immediately reintroduce it, so it might be the initial caching that went bad - odd that it would happen on multiple Macs, though. Do you have the Entourage database excluded in the Privacy tab of Spotlight. If not, exclude it. This is not what Entourage uses for Spotlight caches. Do you have Time Machine set to backup Entourage? I encourage you to exclude it there also. It is not safe to backup Entourage while it is in use. -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: More iPhone syncing problems - Losing iChat Contact Associations
Mike Dano wrote: Is there a way that I can use my Leopard Address Book as my master contact list instead of Entourage? Below are the basics. However, I'm not sure exactly what happens after the initial sync. Entourage's fields do not match up exactly with some of Apple Mail. Groups are one big problem. I suggest all group members be included in your Address Book contacts for both applications. Assign them a category to show what group they belong to. This way you can export your groups as tab delimited file in Entourage. A tab delimited file (text file that is generic) You can open this in Excel to modify. Most email clients can import a tab delimited file. Sync involves a database called the Truth If this database has corrupted data then it will keep repopulating the duplicates and/or other problems over and over. You can reset the Truth and create a clean primary source to be used. This has solved the problem for some users. Once you get your primary source correct, back it up! Keep us updated on your results. How to reset Sync Services http://www.entourage.mvps.org/troubleshoot/syncservices.html#ss2 Sync Basics: Replace Entourage items with Sync Services items Replace Sync Services items with Entourage items Merge Entourage items with Sync Services items The Replace Entourage items option will delete all items in Entourage and override them with the contents of the Sync Services truth. You'd want to do this if you haven't used Entourage in a while or you consider your cell phone's address book the primary rule for your contacts. The Replace Sync Services option makes Entourage the short-term rule. All contents within your truth will be deleted and replaced with Entourage items. In this case, all contacts in your Address Book app would be deleted and then replaced with those from the address book selected in Entourage. This is useful if you've been living in a two-address book world (as I have) with Entourage as your primary address book. The Merge option is the safest option. Nothing gets deleted. Items in the Sync Services truth go into Entourage and items within Entourage go into the Sync Services truth. This can be a bit messy, causing duplication, or unwanted items--but your data is pretty much guaranteed to remain. Generally, I'd always recommend Merge with a clean-up later on (remember, all future deletions/modifications will get synched from this point forward). After selecting one of these options, all changes in anything that talks to the truth will be synchronized to any application that listens. -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Progress is showing wrong mail count
Serdar Hunulu wrote: It is POP account and I've done to rebuild and compact mt database and error is still continue. Today I saw 95 and just got 6 mails :'( Will I be able to see 100 mails some day :) Or Diane will delete any my 'com.microsoft.comicmailcount.plist' :D Let's eliminate problems in your User's account by testing in a new User. 1) Drag your Microsoft User Data folder to the Shared folder. 2) Go to System Preferences -- Create a New User in Accounts. Switch to the New User by logging out/in or use Fast User Switching. 3) Drag from Shared (it actually copies so you data is safe) to the new User's Document folder. 4) Launch Entourage. You need to set Entourage to Offline mode so you can set in your Account (under Tools in the Menu bar) to leave messages online. 5) Set to work online and download. What message count do you see? If it's correct, then it's not your database and it's your preferences. If it is not correct, then the rebuild did not fix the problem. Let's test in a new Identity while in the new User. 1) In Entourage in the new User, select Switch Identity under Entourage in the Menu bar. Create a new Identity and name it test Set the account to leave mail on server Does the problem go away now? After testing be sure to drag your MUD folder from Shared back to your Documents folder or Entourage will open with a new blank one. Panic will ensue and the sky will darken. :-) Let me know what testing reveals. -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Font Help...
Keith Johnson wrote: I have a problem with the font that gets displayed on certain messages. Here's a screen capture of exactly what I'm talking about: http://sanctumsanctorum.net/whatfont.png It doesn't show up in messages that are sent as plain text. And when I reply to messages that contain this font, they show up just fine because I compose messages in plain text. I've been to the font preferences and changed all the combinations to no avail. Messages you receive in HTLM will show in the font the user has set so there is no preference you can change that will affect what they send. First, let's trash these files found in your ~/Library/Caches com.microsoft.browserfont.cache tasmanbrowser.cache For garbled text, the most common cause is corrupt font caches. These can easily be cleared from the system with Font Finagler. Download and run the application. First click the Inspect Font Cache Files button, then the Clean Font Cache Files button. You must then restart your Mac. Other utilities that can clear your font caches are Cocktail and OnyX. These last two are powerful utilities which can do far more than just cleaning font caches. Font Finagler is the safer choice as it performs only the one function. Font Finagler http://homepage.mac.com/mdouma46/fontfinagler/ Let me know if this helps. -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Progress is showing wrong mail count
What type of account? (POP, IMAP, Exchange) It sounds like either a cache problem or a corrupt database. The type of account will suggest what to try first. -- Diane Serdar Hunulu wrote: Hi Linda thanks your answer, I'm using entourage 12.1.1, my OS is 10.4.11. In web, I have no mail for download. I have no rules for this account and I check everytime my all folders even junk. I know it is stupid situation but whenever I get mail, then it shows 84 (not 85 or 83, I found newly) and it gets 3-4 (sometimes 6, sometimes 2). If no mail then it doesn't show 84, only shows 84 when there is mail... I think I will want 12.1.1.serdar update version from Diane :D From: Bellwether [EMAIL PROTECTED] Reply-To: Entourage:mac Talk Entourage-Talk@lists.letterrip.com Date: Fri, 01 Aug 2008 07:29:07 -0500 To: Entourage:mac Talk Entourage-Talk@lists.letterrip.com Subject: Re: Progress is showing wrong mail count On 8/1/08 5:58 AM, Serdar Hunulu wrote: Hi all, especially Diane :) My progress is showing 85 or 86 mails when I get mail but every time it gets just 1 or 2 mail??? It appears only in one account and others show correct mail count. All updates done. But it never has been solved. In first time, I loaded Ent. 2008, I thought it is normal, first update will fix it but no. Every morning, one account says ³oo you have a lot of mail, congrat² but after it gets just 1 or 2. Is Ent. kidding me? Why can¹t I get a lot of mail, nobody loves me? :D Ps. I tried to delete and re-configure my account. It didn¹t work Serdar, A couple questions: 1) What version of operating system, and what version of Entourage, are you using? 2) Can you log into your email account via its Web mail access, to see how many messages are there -- to see whether there are still 83 or 84 un-downloaded messages? 3) Do you have any rules set up that would be filing messages elsewhere so that only 1 or 2 show up in your Inbox? That is, might some of the other messages have ended up in your Junk folder, or some other folder in Entourage? To check that, look at the preset received today or received since launch to see all of the mail together in one list, rather than needing to check various folders for it. Is all of the mail there? ~Linda -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/ -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/ -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Strange date problem
Peter Rasmusen wrote: Aha .. and how do I reset the dates in Entourage? For those already received, you can sort by Sent instead of Received. -- Diane
Re: Font Help...
Keith Johnson wrote: First, let's trash these files found in your ~/Library/Caches com.microsoft.browserfont.cache tasmanbrowser.cache Thanks, Diane. This did the trick. Glad that fixed the problem. -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Out of Office replies to the list
Please be respectful when creating an Out Of Office response. Please make sure your reply does not get sent to any mailing lists as a mail loop can result and make you very unpopular! The list owner has been know to unsubscribe anyone that does this. -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Mishawaka Font
Kenneth Taylor wrote: his whole thread was worth it to me for Diane's recommendation of the Font Conference - CollegeHumor video. This brightened my day! Laughter is the best medicine. Glad you enjoyed it. -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Mishawaka Font
Kenneth Taylor wrote: Thanks William - yes I have now tried this - and without Mishawaka my MS Office programs open even quicker now! Unfortunately I do not know anyone with the FontDoctor application to test the font - any offers from anyone? Do you have any old backups that you could use to replace the font. I found it via my CDFinder, but finding the 1997 CD is another matter. :-) Since we are talking about fonts, this video is a hoot. Font Conference - CollegeHumor video http://www.collegehumor.com/video:1823766 -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Error Message -17895
Geoff WALLACE wrote: Will try deleting the Account in Ent 2008 and recreating, if the problem persists will delete the Account from the Server and recreate, but it all looks ok??? Have you run a sniffer? Test your network with tcpflow. See directions here: http://www.entourage.mvps.org/troubleshoot/tcpflow.html Another application I ran into recently that does the same thing but has a different interface. EavesDropLet it capture some stuff then double-click any of the lines of text in the main window to see more detail. http://www.baurhome.net/software/eavesdrop/index.html Interarchy also allows you to monitor your network traffic. http://nolobe.com/interarchy/ Introduction to Packet Sniffing http://netsecurity.about.com/cs/hackertools/a/aa121403.htm See this article for more sniffers: http://en.wikipedia.org/wiki/Packet_sniffer -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
Re: Entourage Database problem
Peter Rasmusen wrote: And now we're stuck. What would be my next step? Can I import that database to another app like Mail or Eudora or Thunderbird or .. and move on from there??? Most likely not. Can anybody walk us through this? All hints, tips and solutions will be appreciated. Read this article: Rebuilding a damaged database that exceeded size limit http://blog.entourage.mvps.org/2007/09/rebuilding_a_damaged_database_that_e xceeded_size_limit.html In case the above link does not work: http://tinyurl.com/4s6qv3 I have been successful in rescuing an Entourage X database, but it's not a free service. As you have already found it's a very time consuming process. You can contact me off list to discuss your situation. -- Diane -- To unsubscribe: mailto:[EMAIL PROTECTED] archives: http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/ old-archive: http://www.mail-archive.com/entourage-talk%40lists.boingo.com/
