Re: [LegacyUG] Words in date fields

2013-12-19 Thread Sherry/Support
Good point Ron. Adding an unknown in any field keeps you from getting the benefit of the search for Missing Information or including underlines for missing information in reports. In both of these features, Legacy is looking for empty fields and unknown means the field isn't empty! Sincerely,

Re: [LegacyUG] Double dating in Legacy 8

2013-12-19 Thread Sherry/Support
You have to turn double dating *on* to get it to work - Options Customize Dates Sincerely, Sherry Technical Support Legacy Family Tree On Thu, Dec 19, 2013 at 7:00 PM, Terri Brown ridge...@yahoo.com wrote: Has anyone watched the training video 2, Mastering Legacy: Names, Dates, Places?

Re: [LegacyUG] links in Legacy 8 not working

2013-12-20 Thread Sherry/Support
I've responded to Kim off list. PLEASE No comments from the peanut gallery out there rbg. The last string of comments were close to being considered flaming, which can lead to removal from the list. Thanks! Sincerely, Sherry Technical Support Legacy Family Tree On Fri, Dec 20, 2013 at 5:35

Re: [LegacyUG] Updates

2013-12-20 Thread Sherry/Support
The way the program is structured, it's not possible to send out patches to update. The full setup file must be downloaded. Because of all the additional features in v8, the setup file is much larger than it was with v7.5 Sincerely, Sherry Technical Support Legacy Family Tree On Fri, Dec 20,

Re: [LegacyUG] Words in date fields

2013-12-20 Thread Sherry/Support
You guys can certainly Unknown or any other designation but I'm just pointing out that when you enter anything but actual useful data in a field, it leaves a couple of the great features in Legacy unusable. I particularly love the Missing Information search to help me find what I need to search

Re: [LegacyUG] Collaborative Database - Google Drive

2013-12-20 Thread Sherry/Support
The file you're working on in Legacy needs to be on the computer. Legacy can't find files on the internet. I have Dropbox which places a Dropbox folder on the computer, and work on the file in the folder, which then syncs with the file on the server. I can access my file that way on both my

Re: [LegacyUG] Legacy v8 - Highlighted colour

2013-12-20 Thread Sherry/Support
I wonder if it has anything to do with Windows settings? I know that our programmers don't have any control over the highlight color (sure wish they could make it lighter!). On both my Vista laptop and my Win7 desktop, the letters turn white when the row is highlighted. I tried several color

Re: [LegacyUG] Legacy8 Language file error

2013-12-21 Thread Sherry/Support
The solution to this error is in our Knowledge Base http://support.legacyfamilytree.com/ Just look up Legacy8.LNG in the search box. This article comes up: The language file Legacy8.LNG is the wrong version 1. Please go to your Documents\Legacy Family Tree\_AppData folder and delete the any

Re: [LegacyUG] Legacy8 Language file error

2013-12-22 Thread Sherry/Support
Did you change the file name back in the c:\Program Files\Legacy8\ folder? If you reinstalled per the instructions, then Legacy program added an updated Legacy8.LNG file and the renamed file is now cluttering up your _AppData folder. We don't recommend messing with *anything* in the Legacy

Re: [LegacyUG] Error opening file following update

2013-12-22 Thread Sherry/Support
Close all your programs and restart your computer. That always works. Sherry On Sunday, December 22, 2013, Richard Van Wasshnova wrote: This morning I opened Legacy and saw that build 367 is available. When it finished installing and tried to open it reported error, Cant open - file already

Re: [LegacyUG] Legacy8 Language file error

2013-12-23 Thread Sherry/Support
Delete the one you renamed. It's useless. I would recommend to everyone that when you get an error in Legacy, go to our Help Center Troubleshooting Help and look up the solution in the KB. If the error isn't there, contact Support. Don't try to figure it out yourself and do something that can

Re: [LegacyUG] Error opening file following update

2013-12-23 Thread Sherry/Support
Legacy Family Tree On Sun, Dec 22, 2013 at 10:21 PM, Richard Van Wasshnova \rfvanwasshn...@gmail.com wrote: Thanks Sherry, I'm able to re-open the file more simply, just by quit and reopen so it's just a minor annoyance. -- Richard Van Wasshnova On Sun, Dec 22, 2013 at 11:10 AM, Sherry

Re: [LegacyUG] Same Sex Partnerships/Marriages

2013-12-26 Thread Sherry/Support
We are keeping count somewhat, but as Leonard wrote quoting Ken, it's a major ripping apart of the basic design of Legacy and would be very time consuming for the programmers. Not only would they have to restructure Legacy, they would also have to re-code all the other options based on the

Re: [LegacyUG] Same Sex Partnerships/Marriages

2013-12-26 Thread Sherry/Support
THIS THREAD MUST BE STOPPED NOW! Please, no more posts about same-sex marriages. I see that it's going to start getting hotter It doesn't matter what you think about the relationships and we're getting *away* from Legacy topics now. PLEASE STOP. Thank you. Sincerely, Sherry Technical Support

Re: [LegacyUG] Reasons for upgrading

2013-12-26 Thread Sherry/Support
Spam This is a legit message to the LUG list. Sincerely, Sherry Technical Support Legacy Family Tree On Thu, Dec 26, 2013 at 2:52 PM, Don Hendershot donald.henders...@gmail.com wrote: Spam! ~DonH On Dec 26, 2013, at 3:48 PM, Jackie King jskin...@gmail.com wrote: When it comes

Re: [LegacyUG] Setting Font Size

2013-12-27 Thread Sherry/Support
for me On 27 December 2013 04:08, Sherry/Support she...@legacyfamilytree.com wrote: Awesome Brian! I learned something new about Legacy today rbg And I've only been working with the program since it started in 1997 and working support since 2002 Sincerely, Sherry Technical Support

Re: [LegacyUG] Setting Font Size

2013-12-27 Thread Sherry/Support
I've never tried it. So if you hold down the ctrl key and run your finger in the scroll area, it doesn't enlarge any screen? (It works in browsers, Word and many other programs with the scroll mouse) Sincerely, Sherry Technical Support Legacy Family Tree On Fri, Dec 27, 2013 at 8:10 AM, Bobby

Re: [LegacyUG] Reasons for upgrading

2013-12-27 Thread Sherry/Support
Probably. http://www.youtube.com/watch?v=pQHX-SjgQvQ Sincerely, Sherry Technical Support Legacy Family Tree On Fri, Dec 27, 2013 at 8:30 AM, C.G. Ouimet c.g.oui...@outlook.com wrote: New evidence suggesting operating systems pre-date computers ... C.G. Ouimet Kingston ON -Original

Re: [LegacyUG] Setting Font Size

2013-12-27 Thread Sherry/Support
That's not working in the Chronology view on my desktop... just the ctrl-scroll. It does work on the Legacy Home tab. Sincerely, Sherry Technical Support Legacy Family Tree On Fri, Dec 27, 2013 at 8:51 AM, mbstx msz...@mindspring.com wrote: Try holding down the CTRL key and hitting the +/-

Re: [LegacyUG] Archived LUG e-mails

2013-12-28 Thread Sherry/Support
One of the other techs and I have been corresponding about this. I'm going right there by clicking on the link at the bottom of emails. No problems on both IE and FireFox. And I see your post there g Are you getting an error message in the browser window? Sincerely, Sherry Technical Support

Re: [LegacyUG] Archived LUG e-mails

2013-12-28 Thread Sherry/Support
Another solution, which I thought of while reading your email, is to empty your temporary internet cache. Each browser operates a little differently on how it's done - generally under Tools Options or Tools Internet Options. Then restart your computer to clear everything out that may be hanging

Re: [LegacyUG] Transferring backup family file from external drive to new laptop?

2013-12-30 Thread Sherry/Support
Only use a gedcom when you're transferring files between different programs, uploading to websites which ask for them or going back to an older version of Legacy. See the article on our website www.LegacyFamilyTree.com Help Center Tips Moving Your Family File from One Computer to Another. You

Re: [LegacyUG] email

2014-01-01 Thread Sherry/Support
To do that, go to www.LegacyFamilyTree.com/LegacyLists.asp. Also please email sa...@legacyfamilytree.com so we can change your email address in those records. Sincerely, Sherry Technical Support Legacy Family Tree On Wed, Jan 1, 2014 at 2:15 PM, MikeFry emjay...@gmail.com wrote: On

Re: [LegacyUG] Not Receiving Mailing List Messages - Suggested Workaround

2014-01-02 Thread Sherry/Support
We ask that all requests for support go through our tracking system so we have a history for reference if the issue comes up again or if a tech who is working with you is out for an extended time, another tech can step in and help resolve the issue. Not to mention the hundreds of emails we get to

Re: [LegacyUG] Not Receiving Mailing List Messages - Suggested Workaround

2014-01-02 Thread Sherry/Support
this problem not be fixed? Robin On 3/01/2014 6:18 a.m., Sherry/Support wrote: We ask that all requests for support go through our tracking system so we have a history for reference if the issue comes up again or if a tech who is working with you is out for an extended time, another tech can step

Re: [LegacyUG] File extensions

2014-01-03 Thread Sherry/Support
Gary, If you go to the Help file in Legacy and look up File extensions you can find a list of all the files used in Legacy. Don't delete anything with your file name. Those files work with the data in your Family File. They have an older date because you may not have used the applicable feature

Re: [LegacyUG] Webinar suggestion

2014-01-03 Thread Sherry/Support
There was a webinar on the Families app back on Apr 11, which looks like a free one where an archives membership isn't required. Geoff has done several Watch Geoff Live webinars, which you can find by sorting on Presenters on the Archived Webinars page. At least some of them require a membership.

Re: [LegacyUG] Legacy 9 User Manual

2014-01-03 Thread Sherry/Support
The Help file is always the most up-to-date resource Sherry Technical Support On Friday, January 3, 2014, Gene Wheeler wrote: I have the First Edition, Last revised: 26 April 2013. With all the changes made to the program since then, I would like to know if there is a more recent version

Re: [LegacyUG] Legacy 8 Upgrade and problems thereby

2014-01-04 Thread Sherry/Support
Upgrade and update are two different things. You update a current version through the Updates section on the Legacy Home tab. You upgrade by downloading the newer version from our website. Once the newer version is installed, again you'll install updates for that version through the Legacy Home

Re: [LegacyUG] Legacy 8 Upgrade and problems thereby

2014-01-04 Thread Sherry/Support
Alex, There are instructions in the Knowledge Base on resolving the Language file error There are two different articles, depending on whether it refers to Legacy7.LNG or Legacy8.LNG Go to our website www.LegacyFamilyTree.com Help Center Troubleshooting Help and just type in language file

Re: [LegacyUG] can't open my family files

2014-01-05 Thread Sherry/Support
You have to allow the conversion to take place in order to view the file in v7.5 Go to our website www.LegacyFamilyTree.com Download and in the Frequently Asked Questions selection on the right you'll find a link to earlier versions of Legacy (the current version is v8). If you ever want to go

Re: [LegacyUG] Attaching a picture

2014-01-05 Thread Sherry/Support
When you're in Picture Center, if you add the Caption Date and Description to the Picture List tab, then it will be automatically added when you link a picture. If it's added to the Attached Pics tab, then it applies only to that instance you're linking to. This is fully explained in the Help

Re: [LegacyUG] no issue in preferred marriage

2014-01-06 Thread Sherry/Support
On the Marriage Information window, click This couple had o children Sincerely, Sherry Technical Support Legacy Family Tree On Mon, Jan 6, 2014 at 9:09 AM, Bernd Hornung ber@telus.net wrote: I have come across a situation where the family member (wife) is the family member and the second

Re: [LegacyUG] Attaching a picture

2014-01-06 Thread Sherry/Support
If you have added the caption, date and description to the Picture List tab, then when you attach the picture, it should be showing on the Attached Pics tab. You have to add it to the Picture List tab *before* attaching the picture. This sticks and goes along with attaching the picture every

Re: [LegacyUG] Is it possible to switch from IE to Firefox?

2014-01-06 Thread Sherry/Support
Links through the Legacy Home tab will default to IE if it doesn't run in the Legacy browser. Legacy uses low-level IE functions for links in the Legacy Home tab. You can change default browser in Legacy in Options Customize Launch, but that doesn't affect the Legacy Home tab. Sincerely,

Re: [LegacyUG] Data files

2014-01-06 Thread Sherry/Support
if you're looking at the recently used list, the one at the top is the most recent, the one at the bottom is the oldest Sincerely, Sherry Technical Support Legacy Family Tree On Mon, Jan 6, 2014 at 4:05 PM, Pat Hickin pph...@gmail.com wrote: I recently upgraded to Legacy 8. (I have not yet

Re: [LegacyUG] Data files

2014-01-06 Thread Sherry/Support
, Jan 6, 2014 at 9:00 PM, Sherry/Support she...@legacyfamilytree.com wrote: It's the 10 last *viewed*, not modified. In the upper left corner you'll find either a System button or a round L button, depending on the style chosen under Design Styles (upper right corner) Sincerely, Sherry

Re: [LegacyUG] Curser placement in Source detail

2014-01-07 Thread Sherry/Support
That's a known issue which the programmers have resolved for the next update Sincerely, Sherry Technical Support Legacy Family Tree On Tue, Jan 7, 2014 at 7:02 AM, Laura Johnson rngad...@madisontelco.com wrote: When I click to add a source. It opens the Assigned sources window. I then

Re: [LegacyUG] Cloning settings to 2nd computer

2014-01-07 Thread Sherry/Support
Fully explained in the Help file for Options Customized - click on the Help button while you're in that window. Sincerely, Sherry Technical Support Legacy Family Tree On Tue, Jan 7, 2014 at 7:23 AM, Robert57P_gmail robert...@gmail.com wrote: yea - duh - but for some reason my mind just

Re: [LegacyUG] Alternate Names

2014-01-08 Thread Sherry/Support
You don't need to add alternate names for married women. Use the Married Names feature on the Marriage Information window - set to either don't generate married names or replace wife's surname with husband's surname. Or you can get real creative and in the fields just above the combo box, enter

Re: [LegacyUG] To-Do Items

2014-01-08 Thread Sherry/Support
If you're looking at the individual's ToDo list, accessed by clicking on the icon on the Individual, and not the General To-Do List, accessed by clicking on the To-Do icon on the View ribbon bar, then you will see the name. RIN and number of items. Sincerely, Sherry Technical Support Legacy

Re: [LegacyUG] Attaching a picture

2014-01-08 Thread Sherry/Support
? Rita in South Carolina -Original Message- From: Sherry/Support [mailto:she...@legacyfamilytree.com] Sent: Wednesday, January 08, 2014 3:49 PM To: LegacyUserGroup@LegacyUsers.com Subject: Re: [LegacyUG] Attaching a picture You can add the pictures and notes to the Location Index

Re: [LegacyUG] Two Sets of Parents in Legacy Chart

2014-01-11 Thread Sherry/Support
All suggestions are reviewed but not all suggestions are implemented. Most suggestions never get a response beyond the original confirmation that it was received. Since the release of Legacy v8, I have seen well over 300 suggestions come in We've received thousands of suggestions over the

Re: [LegacyUG] Printing Famly Group Record

2014-01-16 Thread Sherry/Support
Click on the Reset button in the lower right corner of the main report window when you have any problems with a report not formatting correctly. Sincerely, Sherry Technical Support Legacy Family Tree On Thu, Jan 16, 2014 at 7:43 PM, Christopher Barttels chrisbartt...@msn.com wrote: Recently I

Re: Update Notifications, formerly [LegacyUG] Updating to 381 Uninstalling/Reinstalling

2014-01-17 Thread Sherry/Support
Mike, There is an option for a reminder to pop-up every 30 days to check for updates. It's still available in v8. Go to Options Customize 12.5 - on the Prompts/Reminders tab. Sincerely, Sherry Technical Support Legacy Family Tree On Fri, Jan 17, 2014 at 2:18 PM, MikeFry emjay...@gmail.com

Re: [LegacyUG] Index Column Sizes

2014-01-18 Thread Sherry/Support
Julie, Click on Options Customize Columns on the Index view and in the Index View Columns window, click on the Defaults button and close. See if that doesn't reset the height. Sometimes, just resizing the Legacy window can change the row height. There's no way to manually adjust the height in

Re: [LegacyUG] How to add button

2014-01-22 Thread Sherry/Support
Only the My Toolbar strip can be customized. For detailed instructions, in the Help file, you'll find an article under Toolbar: Customize main along with pictures of the icon to click on to customize the toolbar as well as the options available. Sincerely, Sherry Technical Support Legacy Family

Re: [LegacyUG] How to add button

2014-01-22 Thread Sherry/Support
Not a narrative report - only the Individual Report, which is a chart style, like the Family Group report. On the Reports ribbon, it's under Chart Reports Sincerely, Sherry Technical Support Legacy Family Tree On Wed, Jan 22, 2014 at 12:59 AM, Jane Sarles sarlesinsi...@gmail.com wrote:

Re: [LegacyUG] pdf of user guide

2014-01-30 Thread Sherry/Support
Contact sa...@legacyfamilytree.com for download information. The information sent to those who purchase the PDF manual is confidential and not to be shared with others. Sincerely, Sherry Technical Support Legacy Family Tree On Thu, Jan 30, 2014 at 9:19 AM, Dee deema...@gmail.com wrote: Can

Re: [LegacyUG] Orphaned Families

2011-09-02 Thread Sherry/Support
Pedigree or Individual style web pages will include everyone in your Family File. Sincerely, Sherry Technical Support Legacy Family Tree On Fri, Sep 2, 2011 at 12:41 PM, Dennis Sutton jersey...@bellsouth.net wrote: My research has extended will beyond my direct family lines.  As a result, I

Re: [LegacyUG] Windows 7 64 bit Compatibility Issue

2011-09-03 Thread Sherry/Support
You probably could but why would you want to do that? You can't install 64-bit on 32-bit though. Legacy runs just fine on 64-bit. I've not had any problems with Legacy on my 64-bit Win7 PC or 64-bit Vista laptop. Sincerely, Sherry Technical Support Legacy Family Tree On Sat, Sep 3, 2011 at

Re: [LegacyUG] Windows 7 64 bit Compatibility Issue

2011-09-03 Thread Sherry/Support
Please report this issue with Nulls to supp...@legacyfamilytree.com. This is something that we will need to work with you off list. Legacy *is* compatible with 64-bit Vista and Win7. You have an entirely different issue, not related to the OS. Sincerely, Sherry Technical Support Legacy Family

Re: [LegacyUG] Windows 7 64 bit Compatibility Issue

2011-09-04 Thread Sherry/Support
It appears Alan has already contacted support about this issue. It's something that we need to work with the programmers on. There's nothing a user can do to prevent or resolve this issue so it's best to contact Support directly. It's actually pretty rare to see this problem Sincerely,

Re: [LegacyUG] Source Name Filing System

2011-09-04 Thread Sherry/Support
All the data entered in SourceWriter will be included in the gedcom, but will not be reimported into Legacy or other programs in the SourceWriter format. It will be reimported into Legacy in the Basic format. Sincerely, Sherry Technical Support Legacy Family Tree On Sun, Sep 4, 2011 at 9:16

Re: [LegacyUG] Removing MRIN For Unmarried Individual

2011-09-05 Thread Sherry/Support
You probably opened the Marriage Information window for that individual and clicked on Save rather than Close. Click on the Spouse icon on the far left of the icons underneath his box and unlink the Unknown from him. Sincerely, Sherry Technical Support Legacy Family Tree On Mon, Sep 5, 2011

Re: [LegacyUG] Possible new buyer

2011-09-05 Thread Sherry/Support
I suggest that if you can find a computer connected on broadband, such as at a library, go ahead and download Legacy there, save to thumb drive or burn to CD and then use that file to install Legacy. You would need to do the same thing when updating. In Yahoo, when you're in a Compose Mail

Re: [LegacyUG] Legacy Charting and Passage Express

2011-09-06 Thread Sherry/Support
Jan, 1. First of all - you need to install Legacy on the new computer, not just copy the complete folder over. Make sure you install it as per the isntructions on our website at www.LegacyFamilyTree.com/helpWindows7andVista.asp. The usr files are in the c:\Legacy folder. Those can be copied over

Re: [LegacyUG] changing computers

2011-09-08 Thread Sherry/Support
In your existing installation of Legacy on the other computer, go to Help General Information and make a note of your customer number. Then when installing Legacy on the laptop, you'll have the customer number to enter. The free Standard Edition has everything in it. You just can't see the

Re: Re[LegacyUG] How to enter census data

2011-09-10 Thread Sherry/Support
http://www.jegsworks.com/Lessons/win/index.html is an excellent site for learning the basics of Windows. Sincerely, Sherry Technical Support Legacy Family Tree On Sat, Sep 10, 2011 at 4:34 PM, James Cook jc1...@gmail.com wrote: Roger, Legacy being a computer based genealogy management

Re: [LegacyUG] Legacy on a Mac, Not Responding issues

2011-09-13 Thread Sherry/Support
Do you have Legacy installed on the Windows side as per the instructions at www.LegacyFamilyTree.com/helpWindows7andVista.asp? How large is the Family File? Have you run File FIle Maintenance Check/Repair lately? Back up the Family File (File Backup Family File) then run the Check/Repair and

Re: [LegacyUG] Sources and Colors

2011-09-19 Thread Sherry/Support
Go to Options Customize Colors and set the color to your choice by left-clicking on the Contents button. Sincerely, Sherry Technical Support Legacy Family Tree On Mon, Sep 19, 2011 at 10:08 AM, Dean Adams dgadam...@gmail.com wrote: In watching Geoff's presentations I notice the line

Re: [LegacyUG] Marriage To Cousins

2011-09-19 Thread Sherry/Support
The plus symbol behind the relationship above the name indicates that there are other relationships to the main individual whom you've based relationships on. Right click on the relationship and select View Additional Relationships. This brings up the Relationship Calculator and you can see all

Re: [LegacyUG] GenCatalog

2011-09-19 Thread Sherry/Support
It doesn't really pull up the data. It's a great way to find where all the genealogy files are on your computer - it can look for Legacy, PAF, gedcom, Family Tree Maker, Ancestral File, Heritage Family Tree, TMG and Genbox files. Once you have located the file, there's an Action list to allow you

Re: [LegacyUG] GenCatalog

2011-09-21 Thread Sherry/Support
Paula, I've worked in support for 9 years and it's not that uncommon for people to lose their Family File. A lot of people keep their files in the Documents folder rather than the default c:\Legacy\Data folder or on a thumb drive or external drive or who knows where So from a Support

Re: [LegacyUG] OT - Magazines

2011-09-21 Thread Sherry/Support
Any responses to this question should be sent directly to Tim at spa...@xmission.com and not through the list. Sincerely, Sherry Technical Support Legacy Family Tree On Wed, Sep 21, 2011 at 9:06 AM, Tim Rosenlof spa...@xmission.com wrote: Would you list any free genealogy/family history

[LegacyUG] YouTube Videos and Staying On-Topic

2011-09-21 Thread Sherry/Support
I've noticed in a couple of emails that some YouTube videos have been attached - either that or there are links and the links are showing as attachments in my inbox - I can't quite figure out which. Anyway this is a good time to remind you all - PLEASE no attachments to messages sent to the LUG

Re: [LegacyUG] loss of data

2011-09-21 Thread Sherry/Support
The recent document list is the list of files at the bottom of the menu that comes up when you click on File... It's a standard Windows list, found in most programs under the File menu. Sincerely, Sherry Technical Support Legacy Family Tree On Wed, Sep 21, 2011 at 7:19 PM, Syble Glasscock

Re: [LegacyUG] loss of data

2011-09-22 Thread Sherry/Support
It's critical that we get the full original file in order to determine what's going on with the message, preferably before running check/repair to see where the nulls are before that process is run. A gedcom or part of the file will not be helpful at all. Ken *can* fix the file if we have it...

Re: [LegacyUG] loss of data

2011-09-22 Thread Sherry/Support
As I wrote before, we need the full original file A gedcom changes things around too much when reimported into the Family File and would not be at all helpful for this issue. Sincerely, Sherry Technical Support Legacy Family Tree On Thu, Sep 22, 2011 at 7:34 AM, Alan Pereira

Re: [LegacyUG] loss of data

2011-09-22 Thread Sherry/Support
The issue wasn't about data not sticking but about Error 3265 and 3314 and null values... Sincerely, Sherry Technical Support Legacy Family Tree On Thu, Sep 22, 2011 at 12:03 PM, Carl Cox ct...@centurytel.net wrote: snip Sherry, I don't know if my problem is the same as reported by Alan,

Re: [LegacyUG] loss of data

2011-09-22 Thread Sherry/Support
It's a database issue and most likely will not happen on the Sample file. If it happens with a pared down version of his file, we can fix that, but that would not guarantee that there still wouldn't be a problem with the part he didn't send us Sincerely, Sherry Technical Support Legacy

Re: [LegacyUG] loss of data

2011-09-22 Thread Sherry/Support
resolved, then having the database will help the programmers out Sincerely, Sherry Technical Support Legacy Family Tree On Thu, Sep 22, 2011 at 2:59 PM, Dennis M. Kowallek kowal...@iglou.com wrote: On Thu, 22 Sep 2011 14:22:36 -0700, Sherry/Support she...@legacyfamilytree.com wrote

Re: [LegacyUG] loss of data

2011-09-22 Thread Sherry/Support
that no longer exist. I think the problems are related. I reiterate that I have not had any problems with nulls or data loss since I have stopped using the Legacy-nFS Interface. Alan -Original Message- From: Sherry/Support [mailto:she...@legacyfamilytree.com] Sent: 22 September 2011 22:21

Re: [LegacyUG] Date won't change

2011-09-22 Thread Sherry/Support
You need to enter the full year or else Legacy thinks it's in the first century. If you're not sure of the year, then enter the date you're most sure of in the field and add an alternate date. If it's a date range, then enter 17 June 1938 - 17 June 1939 Sincerely, Sherry Technical Support

Re: [LegacyUG] Sourcing

2011-09-23 Thread Sherry/Support
Sourcing is so important. When I see a file that has no sources or very vague sources I always wonder what the quality of the research is. I might hang on to the file as a clue but would never import unsourced data into my Family File, esp if there's a conflict and I know from my sources that I

Re: [LegacyUG] loss of data

2011-09-24 Thread Sherry/Support
This is in a sense on-topic because Alan has refused to send us his database so we can work with him on his issues. I think this is an important issue if we're to work with customers in the EEA area who are bound by these laws. It's unfortunate that there are cases when only having the database

Re: [LegacyUG] [Partly OT] What does this relationship mean?

2011-09-26 Thread Sherry/Support
Could be 17 and not 7. But please let's keep the discussion to how would you enter this discrepancy in Legacy. Thanks! Sincerely, Sherry Technical Support Legacy Family Tree On Mon, Sep 26, 2011 at 10:27 AM, Sally M macia...@gmail.com wrote: Interesting to see what possibilities list

Re: [LegacyUG] GPS for street addresses

2011-09-26 Thread Sherry/Support
We even have very knowledgeable listers who block emails sent HTML or RTF for security purposes. They get only emails that are sent in plain text. Personally, I think mailing lists and forums should all be restricted to plain text only. Sincerely, Sherry Technical Support Legacy Family Tree

Re: [LegacyUG] GPS for street addresses

2011-09-26 Thread Sherry/Support
Ok... enough discussion about email format and programs Suffice to say, there are the list rules of no attachments (which includes embedding graphics inline). The rule for no HTML was lifted so it's ok but it's still preferable to send emails in plain text, not only for security but also to

Re: [LegacyUG] On This Day Report

2011-09-26 Thread Sherry/Support
There's no way to do this in Legacy at this time, however it sounds like a *great* idea and I have passed it on to the programmers as a suggestion. Any or all events for a specific date, any or all individuals (based on tagged, focus group,individual or whole file), also with an option to show

Re: [LegacyUG] Map contrast

2011-09-30 Thread Sherry/Support
John, Due to vision problems, I need to have good contrast when i'm viewing or reading things and really haven't had any more problems with the maps than anything else I'm looking at on the monitor. Have you tried adjusting your monitor settings for contrast and brightness and enlarging the map

Re: [LegacyUG] Screen Setup

2011-10-01 Thread Sherry/Support
I use dual monitors. Rather than click the button to make Legacy full screen (or drag to the top of the monitor in Win7), I click and drag a corner to make it full screen. That way I can stil move the window back and forth between monitors. Then when you open it again, it will be on the

Re: [LegacyUG] Merging from PAF

2011-10-01 Thread Sherry/Support
Melissa, So so we're sure to be talking about the same thing - you import a file from another program into Legacy. Once you've imported, you *merge* the duplicates. The names should be imported into the correct field in Legacy if they're entered correctly in PAF. Without seeing what's going on

Re: [LegacyUG] To-Do Icon

2011-10-02 Thread Sherry/Support
There *could be* two To-Do icons - one on the main toolbar and the other for the individual in the Family or Pedigree View. (I say *could be* because the To-Do icon isn't on the main toolbar by default - I added it) if you click on the one on the main toolbar at the top, then you will get *all*

Re: [LegacyUG] To-Do Icon

2011-10-02 Thread Sherry/Support
Good question! Sincerely, Sherry Technical Support Legacy Family Tree On Sun, Oct 2, 2011 at 3:25 PM, Dennis M. Kowallek kowal...@iglou.com wrote: On Sun, 2 Oct 2011 15:20:24 -0700, Sherry/Support she...@legacyfamilytree.com wrote: If you click on the icon just below the information

Re: [LegacyUG] Advice on name for 'probable' town

2011-10-03 Thread Sherry/Support
I don't add something I don't know for sure. You can create a To-Do to confirm the locaton of the event. According to the Help file under Location: Adding, it says Preposition The default preposition before a location name is in. For example, in Vancouver, British Columbia, Canada or in

Re: [LegacyUG] Caption under image

2011-10-03 Thread Sherry/Support
This is not an option at this time, however you can send in a suggestion for the programmer's consideration. Click on the Suggest a new feature link in the Support section of the Legacy Home tab or go right to our website at www.LegacyFamilyTree.com Help Center Make a Suggestion. Sincerely,

Re: [LegacyUG] Attaching Images

2011-10-06 Thread Sherry/Support
Images attached to sources or source detail will only show in the Picture Gallery for that source or source detail. They won't show in the Picture Gallery for the individual becuase they're not attached to the individual nor will they show in Picture Center. Sincerely, Sherry Technical Support

Re: [LegacyUG] Legacy UG How List/print Research, All and nothing but

2011-10-09 Thread Sherry/Support
Each research note will need to be printed separately, but you can find the individuals with research notes by doing a detailed search. Click on the Search icon and select Detailed Search tab Who to look for? Individual Where to look Notes-Research How to look

Re: [LegacyUG] IBM turned down by Obama

2011-10-17 Thread Sherry/Support
PLEASE STOP discussion of this topic IMMEDIATELY. In the future, when you see something inadvertently sent to the list, just ignore it. There's no need to discuss it or respond to it. It's just as bad to include the full message in your response. Since this list is not moderated, it's not

Re: [LegacyUG] Picture center

2011-10-17 Thread Sherry/Support
Picture Center can only link Pictures to the individual and events. You can't link any other type of file nor to sources, locations, etc through Picture Center. Sincerely, Sherry Technical Support Legacy Family Tree On Sun, Oct 16, 2011 at 7:41 PM, Paula Ryburn paula.ryb...@sbcglobal.net

Re: [LegacyUG] Error 3343

2011-10-18 Thread Sherry/Support
PLEASE! NO attachments or inline graphics to the LUG list At the end of every message to the list is a link the the Legacy User Group Guidelines. Please review this. Try restarting your computer. If that doesn't resolve the error, please send a report to supp...@legacyfamilytree.com or use

Re: [LegacyUG] Using Legacy

2011-10-24 Thread Sherry/Support
Please no pictures or attachments to the LUG list and especially not animations. HTML is ok, but not with graphics. We have a lot of listers still on dial-up or who have metered service, which means they either pay by the amount of data they download or are limited in how much they can download.

Re: [LegacyUG] How to record this location.

2011-10-24 Thread Sherry/Support
There is a title for every window in Legacy in the top border of that window. Also, when you have a problem, it helps to document *how* you arrived at the screen you're seeing a problem with. Sincerely, Sherry Technical Support Legacy Family Tree On Mon, Oct 24, 2011 at 12:14 PM, Ch

Re: [LegacyUG] Replace Names, Dates and Places in the Invivigual Edit Screen

2011-10-24 Thread Sherry/Support
Go to the Master Location List (View Master Lists) and make the edit in that list. That will change all instances of that location and you won't have a lot of bad locations in the list. Sincerely, Sherry Technical Support Legacy Family Tree On Mon, Oct 24, 2011 at 7:59 PM, Robert Sutton

Re: [LegacyUG] Tree Finder

2011-10-25 Thread Sherry/Support
For a moment, ignore Tree Finder. Each individual or group in Tree Finder shows the individual with the lowest RIN for that group. The count shows the number of individuals in each tree. Go to the Name List. Clickon the # field to sort by RINs. Look at the number at the top border in the title

Re: [LegacyUG] Replace Names, Dates and Places in the Invivigual Edit Screen

2011-10-26 Thread Sherry/Support
Changing the state abbreviations can be done by going to Options Expand/Contract Location Parts as long as you have the locations formatted correctly in Legacy with commas for missing elements in the locations. If you have a lot of locations you wish to change from Co. to county, then you

Re: Re: [LegacyUG] Replace Names, Dates and Places in the Invivigual Edit Screen

2011-10-26 Thread Sherry/Support
Did you see my message with the instructions for Search Replace to replace the co. with County? You want to make sure you have Anywhere in field under How to find and under How to Replace select Replace only found text with replacement text Also, the Expand/Contract won't work if you don't

Re: [LegacyUG] Renumbering RIN

2011-10-26 Thread Sherry/Support
It takes the highest numbers and fills them in to the lower abandoned RINs. RINs and MRINs are simply numbers assigned sequentially as you enter individuals in the Family File or link couples together. They have no other significance. If you want a special numbering system, use the User ID

Re: [LegacyUG] iPad 2 and Legacy

2011-10-27 Thread Sherry/Support
Please turn off return receipts when posting to the LUG list! Sincerely, Sherry Technical Support Legacy Family Tree On Thu, Oct 27, 2011 at 5:28 AM, jwerthm...@cng-inc.com wrote: Return Receipt   Your       [LegacyUG] iPad 2 and Legacy   document:   was        jwerthm...@cng-inc.com  

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