Well I have never experienced such odd response from Indigo side but never the less, You may simply inform them at the counter or even they them selve understand the need of a visually impaired passsenger.

Once you've reached to the counter, they will inform the crew members and concerned person in the flight to take care of your needs.

Thanks,

Amit Bhatt
----- Original Message ----- From: "Aziz Minat" <[email protected]> To: "AccessIndia: a list for discussing accessibility and issues concerning the disabled." <[email protected]>
Sent: Wednesday, January 08, 2020 9:27 PM
Subject: [AI] Facing difficulty while getting assistance in indigo flights.


Hi people, I hope this message finds you in good health. As a subject line
suggests, I have book flight from Ahmedabad to Cochin and vice a versa in
the third week of February with indigo airlines. so as I have been doing
since a year, I called them in order to let me know my need regarding
requirement of some person who can help me checking in and boarding out,
but unlike previous experiences, this time I was told on call by an agent
that I have to manage on my own and there can't be any assistance provided
from their end. So I am requesting for your valuable suggestions regarding
what to do in this regards?



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