George sir, I booked tickets from goibibo, I haven't got the column for mentioning whether I am visually challenged, as i used to do previously, I called the customer care and ask for my requirement, they used to do the necessary previously but this time they say that I have to manage on my own. Amit sir, the thing is that I have called the customer care, I have been calling them whenever I book tickets regarding my need of assistant being visually challenged, only this time they have messed up, they used to provide the assurance previously. Bhavani sir, previously also I didn't use to get any mail but I got assistance, but this time they have said that I have to manage on my own.
On Thu, 9 Jan 2020, 10:31 George Abraham, <[email protected]> wrote: > Dear Aziz, > > When you booked your ticket did you specify that you are VI and need > special > assistance? Once the system has the information, you will get assistance > right from checking in till you land and get into your auto or taxi. > > I have spoken to my connect at Indigo. They have requested for your phone > contact. Someone will call you and resolve the issue. You can share your > phone number offline with me on [email protected] > > I have been travelling with Indigo for several years now and I find their > support very good. > > Thanks, > > George > > -----Original Message----- > From: AccessIndia [mailto:[email protected]] On > Behalf > Of Aziz Minat > Sent: Thursday, January 9, 2020 8:04 AM > To: AccessIndia: a list for discussing accessibility and issues concerning > the disabled. > Subject: Re: [AI] Facing difficulty while getting assistance in indigo > flights. > > Thank you so much sir, I hope they will come with some solution. Thanks > > On Thu, 9 Jan 2020, 07:46 George Abraham, <[email protected]> wrote: > > > I have forwarded your mail to senior management at Indigo. Let us see > > what they say. > > > > George > > > > -----Original Message----- > > From: AccessIndia [mailto:[email protected]] On > > Behalf Of Aziz Minat > > Sent: Wednesday, January 8, 2020 9:27 PM > > To: AccessIndia: a list for discussing accessibility and issues > > concerning the disabled. > > Subject: [AI] Facing difficulty while getting assistance in indigo > flights. > > > > Hi people, I hope this message finds you in good health. As a subject > > line suggests, I have book flight from Ahmedabad to Cochin and vice a > > versa in the third week of February with indigo airlines. so as I have > > been doing since a year, I called them in order to let me know my need > > regarding requirement of some person who can help me checking in and > > boarding out, but unlike previous experiences, this time I was told on > > call by an agent that I have to manage on my own and there can't be > > any assistance provided from their end. So I am requesting for your > > valuable suggestions regarding what to do in this regards? > > > > > > > > Search for old postings at: > > http://www.mail-archive.com/[email protected]/ > > > > To unsubscribe send a message to > > [email protected] > > with the subject unsubscribe. > > > > To change your subscription to digest mode or make any other changes, > > please visit the list home page at > > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org > > .in > > > > > > Disclaimer: > > 1. Contents of the mails, factual, or otherwise, reflect the thinking > > of the person sending the mail and AI in no way relates itself to its > > veracity; > > > > 2. AI cannot be held liable for any commission/omission based on the > > mails sent through this mailing list.. > > > > > > > > > > > > Search for old postings at: > > http://www.mail-archive.com/[email protected]/ > > > > To unsubscribe send a message to > > [email protected] > > with the subject unsubscribe. > > > > To change your subscription to digest mode or make any other changes, > > please visit the list home page at > > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org > > .in > > > > > > Disclaimer: > > 1. Contents of the mails, factual, or otherwise, reflect the thinking > > of the person sending the mail and AI in no way relates itself to its > > veracity; > > > > 2. AI cannot be held liable for any commission/omission based on the > > mails sent through this mailing list.. > > > > > > > > Search for old postings at: > http://www.mail-archive.com/[email protected]/ > > To unsubscribe send a message to > [email protected] > with the subject unsubscribe. > > To change your subscription to digest mode or make any other changes, > please > visit the list home page at > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in > > > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of > the > person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > > > > > > Search for old postings at: > http://www.mail-archive.com/[email protected]/ > > To unsubscribe send a message to > [email protected] > with the subject unsubscribe. > > To change your subscription to digest mode or make any other changes, > please visit the list home page at > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in > > > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of > the person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > > Search for old postings at: http://www.mail-archive.com/[email protected]/ To unsubscribe send a message to [email protected] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list..
