Dear Sir,
Let me tell you my story:
I was going from Virar to Anand in Lokshakti Express, my ticket was booked
in handicap coach. When I reached Virar station I found that on chart there
was no mention of the coach no. SL1, which was my coach and it was handicap
coach. There is no display board in Virar.
I approached station master, and asked him the position of the coach. He
said that this coach is not there only in the train despite showing him the
ticket and sent me to S1. Despite of my requests that please call Bandra
station from where this train starts and ask the position, he refused.
The tt of S1 obviously told me to go to my actual coach, which was at the
other side of the train. I tried going through AC compartment but the
shutter was closed. And the guy did not open. I requested tt to provide me
alternate accomodation and after bit quoral he did that and sent me to S4
with my heavy luggage. I waited an hour or so then he came and provided the
birth.
I have lauged a complaint against the neglegenceof chart preparing guy and
station master, via pgportal.gov.in, the complaint was forwarded to westurn
railway and from there to churchgate station, but till today no action is
taken.
I am waiting few more days otherwise I will write to department of
administrative reforms.
You can laudge your complaint online using pgportal.gov.in.
--------------------------------------------------
From: "Dr Jalaja" <[email protected]>
Sent: Monday, May 10, 2010 10:27 PM
To: "accessindia" <[email protected]>
Subject: [AI] Travel in disability coach
Hello all,
I was given reservation for the disability coach on 9 may ,
and the journey was from 9.20 p m onwards. From the station we got
information thet the disability coach was in front but on arrival of train
it is located at the back side .We reported to the guard and entered into
it and all bearths were occupied by the public without disability In the
next station I complained to the guard regarding this and he is not
willing to vaccate them and moreover the partition between the general
compartment and D C is not in a position to get locked so the passengers
from general compartment can easily enter into the d coach . Instead of
taking action the guard started threatening us and also there is abuse
from the public We asked the railway complaint register and the guard is
not willing to give it. At 2 a m the guard changed and that person with a
railway police came there and after a lot of struggle the other passengers
were vaccated and the bearth was allotted to us
I am going to register a complaint to the sub division officer
.I want to know whether we can go to consumer court with the complaint
with regards-------Jalaja?
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