Agreed!
I’m of the opinion that pay per job system would certainly reward productivity.
But is that a good thing? Does that increase in productivity lead to an
increase in callbacks, customer complaints, Safety concerns and any other thing
that comes up that would result in rushing through a job to get the extra cash.
I feel a multi step process would need to take place in order to accurately go
to a pay per job type system. Then that system needs to start with how on
earth to track Field Service Techs Metrics. I’ve been stumbling on this for a
while and would additionally love to hear how others are tracking FSTs Metrics.
Thanks,
Ryan Hill
Operations Manager
Amplex Internet
(419)837-5015 Ext 1047
www.amplex.net <http://www.amplex.net/>
> On Sep 18, 2018, at 8:46 AM, Lewis Bergman <[email protected]> wrote:
>
> Great idea, tempered with caution. There has to be a way to account for
> install callbacks, service calls attended but not resolved, etc.
> You don't want to setup a system that rewards someone for screwing up.
>
> On Tue, Sep 18, 2018, 7:32 AM Kurt Fankhauser <[email protected]
> <mailto:[email protected]>> wrote:
> I was thinking of hiring my first installer/service tech and I am trying to
> come up with a unique way to pay them that basically rewards effort. Has
> anyone ever heard of having a flat base pay of like $10/hour and then on top
> of that pay them for number of installs / service calls / tickets they get
> completed in that pay period? Basically it will motivate them to do more
> because their hourly rate average will increase with the more they get done.
> Thoughts?
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