David How long after the install do you give the $25/bonus?
On Tue, Sep 18, 2018 at 9:09 AM David Hannum <[email protected]> wrote: > We pay employees hourly wages. We tag each install, and in an effort > to encourage quality work, if the account has no call backs for > quality of work (poor aim, bad cable ends, customer unhappy about > install, etc) we give a $25 bonus for that install. We also have > customer fill our survey at time of install to prevent them coming > back unhappy with cable run, location, etc a few months down the road. > > Dave > On Tue, Sep 18, 2018 at 8:52 AM Clint Wiley <[email protected]> > wrote: > > > > I was going to say something along those lines. Some installs take > longer and some customers have a lot of questions. It’s not worth > frustrating a customer because an installer is in a hurry. > > > > Thanks, > > _________________________ > > Clint Wiley > > Hagerstown Fiber Internet > > > > On Sep 18, 2018, at 8:46 AM, Lewis Bergman <[email protected]> > wrote: > > > > Great idea, tempered with caution. There has to be a way to account for > install callbacks, service calls attended but not resolved, etc. > > You don't want to setup a system that rewards someone for screwing up. > > > > On Tue, Sep 18, 2018, 7:32 AM Kurt Fankhauser <[email protected]> > wrote: > >> > >> I was thinking of hiring my first installer/service tech and I am > trying to come up with a unique way to pay them that basically rewards > effort. Has anyone ever heard of having a flat base pay of like $10/hour > and then on top of that pay them for number of installs / service calls / > tickets they get completed in that pay period? Basically it will motivate > them to do more because their hourly rate average will increase with the > more they get done. Thoughts? > >> -- > >> AF mailing list > >> [email protected] > >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > > > -- > > AF mailing list > > [email protected] > > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > > > > > -- > > AF mailing list > > [email protected] > > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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