Ken, I have definitely has to convince customers to change router location due to poor wifi coverage! Some of them are hard to convince.
On Tue, Sep 18, 2018 at 9:52 AM Ken Hohhof <[email protected]> wrote: > There’s also the age old question of whether to send 1 tech or 2. > > > > I will say I’m starting to get tired of customers telling the installer to > put the WiFi router in a bad location, and then wanting us to come back > and fix poor WiFi coverage. A rushed installer will just put it where the > customer says rather than spend the time to convince him it needs to be on > the first floor in the center of the house, not in the attic or basement, > even at the expense of having a 1/4 inch hole next to the baseboard or a > visible (gasp!) cable in the living room. Or that no, the kitchen counter > or dining room table is not a good place for electronics, let’s put it in > the office or the entertainment center. > > > > I often send 2 techs if we are installing on an outbuilding with a PTP > wireless link to the house, or if the wiring run is complicated, or > sometimes the second person can deflect a chatty customer so the first > person can actually work. We don’t get that many commercial installs, but > those are usually 2 person jobs. > > > > A WISP that mostly installs in subdivisions may have more uniform, > straightforward cookie cutter installs and less need for 2 person crews. > Even so, a second person can be loading supplies/tools/ladders back on the > truck, taking photos, etc. while the other sets up the router, deals with > problem devices like wireless printers and smart TVs, gets customer to sign > paperwork, etc. It’s nice to walk out the front door and drive off to the > next install, rather than spend another 15 minutes loading stuff back in > the truck. And you are less likely to have the truck looks like a disaster > at the end of the day (some WISPs actually have a second shift to organize > and restock the trucks). > > > > If you ever watch American Pickers on TV, it’s like that. You need Mike > and Frank in the van, and Danielle on the phone back in the office. > > > > > > *From:* AF <[email protected]> *On Behalf Of *Colin Stanners > *Sent:* Tuesday, September 18, 2018 8:11 AM > *To:* AnimalFarm Microwave Users Group <[email protected]> > *Subject:* Re: [AFMUG] Paying employees per install/service call > > > > When taking less time results in higher profits, the people doing the work > have 3 options: > > > > 1) don't waste time unnecessarily, e.g. chatting with the customer, doing > personal things on cellphone > > > > 2) optimize the work for time, e.g. pre-planning, choosing a wire route > that is more visible/more prone to get damaged but is quicker to do > > > > 3) do low-quality work, e.g. mount the antenna at a location that is quick > to reach but has low signal/trees in the way/connects to a more loaded AP, > or just throw the wire on the roof without attaching it, or run the wire in > a location where it is very likely to get damaged. > > > > If employees have a good personality and the company has a good culture > and enforcement, you get #1 and a bit of #2. If employees are lazy/don't > care and the company culture is the same, you get #3 and lots of problems. > > > > I did some work in the early days that was paid per-install; I tried to do > always good work while another installer did #3. I can tell you that I was > REALLY NOT HAPPY that he was being paid more than me for lower-quality work. > > > > On Sep 18, 2018 7:32 AM, "Kurt Fankhauser" <[email protected]> > wrote: > > I was thinking of hiring my first installer/service tech and I am trying > to come up with a unique way to pay them that basically rewards effort. Has > anyone ever heard of having a flat base pay of like $10/hour and then on > top of that pay them for number of installs / service calls / tickets they > get completed in that pay period? Basically it will motivate them to do > more because their hourly rate average will increase with the more they get > done. Thoughts? > > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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