We pay employees hourly wages. We tag each install, and in an effort to encourage quality work, if the account has no call backs for quality of work (poor aim, bad cable ends, customer unhappy about install, etc) we give a $25 bonus for that install. We also have customer fill our survey at time of install to prevent them coming back unhappy with cable run, location, etc a few months down the road.
Dave On Tue, Sep 18, 2018 at 8:52 AM Clint Wiley <[email protected]> wrote: > > I was going to say something along those lines. Some installs take longer and > some customers have a lot of questions. It’s not worth frustrating a customer > because an installer is in a hurry. > > Thanks, > _________________________ > Clint Wiley > Hagerstown Fiber Internet > > On Sep 18, 2018, at 8:46 AM, Lewis Bergman <[email protected]> wrote: > > Great idea, tempered with caution. There has to be a way to account for > install callbacks, service calls attended but not resolved, etc. > You don't want to setup a system that rewards someone for screwing up. > > On Tue, Sep 18, 2018, 7:32 AM Kurt Fankhauser <[email protected]> > wrote: >> >> I was thinking of hiring my first installer/service tech and I am trying to >> come up with a unique way to pay them that basically rewards effort. Has >> anyone ever heard of having a flat base pay of like $10/hour and then on top >> of that pay them for number of installs / service calls / tickets they get >> completed in that pay period? Basically it will motivate them to do more >> because their hourly rate average will increase with the more they get done. >> Thoughts? >> -- >> AF mailing list >> [email protected] >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list [email protected] http://af.afmug.com/mailman/listinfo/af_af.afmug.com
