I haven't seen this on my deployments. Tag @ubnt-james in a post on the gpon forum. He can offer assistance.
Sent via the Samsung Galaxy S8 Active, an AT&T 4G LTE smartphone -------- Original message -------- From: Colin Stanners <[email protected]> Date: 11/12/18 3:34 PM (GMT-06:00) To: AnimalFarm Microwave Users Group <[email protected]> Subject: [AFMUG] Ubiquiti phone support? (big problem with all GPON OLTs) Is there a phone number for Ubiquiti support? Can't find on website. We're about to go live on a GPON fiber deployment where we were looking to use their OLTs, but every OLT that we have tried (3 brand new units) has the same problem in production that wasn't seen in testing - the data port disconnects after 10minutes and 15seconds, requires OLT reboot. This is on the newest firmware. Their e-mail tech support asks a question and then takes hours to reply - it's been days without much progress. I am not asking for super-fast support, but we'd like someone who can look at our case more than twice a day.
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