Have you received a call back yet? If not I can see if I can push it up the support chain and get either James or Jordan to give you a call.
Cameron On Mon, Nov 12, 2018 at 3:55 PM Seth Mattinen <[email protected]> wrote: > On 11/12/18 1:33 PM, Colin Stanners wrote: > > Is there a phone number for Ubiquiti support? Can't find on website. > > We're about to go live on a GPON fiber deployment where we were looking > > to use their OLTs, but every OLT that we have tried (3 brand new units) > > has the same problem in production that wasn't seen in testing - the > > data port disconnects after 10minutes and 15seconds, requires OLT > > reboot. This is on the newest firmware. > > > > Their e-mail tech support asks a question and then takes hours to reply > > - it's been days without much progress. I am not asking for super-fast > > support, but we'd like someone who can look at our case more than twice > > a day. > > > Forums or email really. Otherwise consider other vendors and factor in > what their support options are if it's something critical enough where > you might need more support options than forums or email. > > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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