I wonder if UBNT was legit if their market share would be higher On Mon, Nov 12, 2018 at 5:36 PM Cameron Crum <[email protected]> wrote:
> Have you received a call back yet? If not I can see if I can push it up > the support chain and get either James or Jordan to give you a call. > > Cameron > > On Mon, Nov 12, 2018 at 3:55 PM Seth Mattinen <[email protected]> wrote: > >> On 11/12/18 1:33 PM, Colin Stanners wrote: >> > Is there a phone number for Ubiquiti support? Can't find on website. >> > We're about to go live on a GPON fiber deployment where we were looking >> > to use their OLTs, but every OLT that we have tried (3 brand new units) >> > has the same problem in production that wasn't seen in testing - the >> > data port disconnects after 10minutes and 15seconds, requires OLT >> > reboot. This is on the newest firmware. >> > >> > Their e-mail tech support asks a question and then takes hours to reply >> > - it's been days without much progress. I am not asking for super-fast >> > support, but we'd like someone who can look at our case more than twice >> > a day. >> >> >> Forums or email really. Otherwise consider other vendors and factor in >> what their support options are if it's something critical enough where >> you might need more support options than forums or email. >> >> -- >> AF mailing list >> [email protected] >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
-- AF mailing list [email protected] http://af.afmug.com/mailman/listinfo/af_af.afmug.com
