Good: We've gotten contact from someone higher-up at Ubnt fiber who is helping us diagnose this extremely puzzling issue (Thanks Cameron).
Bad: Problem is not fixed yet; we tried putting an Ubnt Edgerouter (in switch mode) in line between our router and OLT; it stopped the disconnects that happened every 10m15sec, but it seems to have a bug where it doesn't pass PPPoE well so our ping tests worked but customers couldn't get online. Weirder: Our OLT shows a connection on port SFP+1... when nothing at all is connected into the port; we're testing with the SFP+2 port now. On Tue, Nov 13, 2018 at 4:32 PM Jason McKemie < [email protected]> wrote: > Did you figure out what was going on here? > > On Mon, Nov 12, 2018 at 3:34 PM Colin Stanners <[email protected]> > wrote: > >> Is there a phone number for Ubiquiti support? Can't find on website. >> We're about to go live on a GPON fiber deployment where we were looking to >> use their OLTs, but every OLT that we have tried (3 brand new units) has >> the same problem in production that wasn't seen in testing - the data port >> disconnects after 10minutes and 15seconds, requires OLT reboot. This is on >> the newest firmware. >> >> Their e-mail tech support asks a question and then takes hours to reply - >> it's been days without much progress. I am not asking for super-fast >> support, but we'd like someone who can look at our case more than twice a >> day. >> -- >> AF mailing list >> [email protected] >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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