Interface suddenly shows as down in the OLT andat the other side. At the other end, have a Mikrotik router or Mikrotik switch - tried both during troubleshooting. First was a link of 1gbit FiberStore singlemode SFPs, then 10Gbit DAC cable, tried it at both 1Gbit and 10Gbit speeds. With all those variables we still saw the issue, until it disappeared for 5 days, then suddenly came back.
On Mon, Nov 12, 2018 at 3:46 PM Adair Winter <[email protected]> wrote: > I haven't seen this either on either of ours. > What SFP and what's it plugged in to on the other side? > > On Mon, Nov 12, 2018 at 3:38 PM Jim Bouse [Brazos WiFi] < > [email protected]> wrote: > >> I haven't seen this on my deployments. >> >> Tag @ubnt-james in a post on the gpon forum. He can offer assistance. >> >> >> >> Sent via the Samsung Galaxy S8 Active, an AT&T 4G LTE smartphone >> >> >> -------- Original message -------- >> From: Colin Stanners <[email protected]> >> Date: 11/12/18 3:34 PM (GMT-06:00) >> To: AnimalFarm Microwave Users Group <[email protected]> >> Subject: [AFMUG] Ubiquiti phone support? (big problem with all GPON OLTs) >> >> Is there a phone number for Ubiquiti support? Can't find on website. >> We're about to go live on a GPON fiber deployment where we were looking to >> use their OLTs, but every OLT that we have tried (3 brand new units) has >> the same problem in production that wasn't seen in testing - the data port >> disconnects after 10minutes and 15seconds, requires OLT reboot. This is on >> the newest firmware. >> >> Their e-mail tech support asks a question and then takes hours to reply - >> it's been days without much progress. I am not asking for super-fast >> support, but we'd like someone who can look at our case more than twice a >> day. >> -- >> AF mailing list >> [email protected] >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> > > > -- > > Adair Winter > VP, Network Operations / Co-Owner > Amarillo Wireless | 806.316.5071 > C: 806.231.7180 > http://www.amarillowireless.net > <http://www.amarillowireless.net> > > > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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