Maybe thinking of Doug Karl. From: Ben Moore Sent: Saturday, May 16, 2015 4:10 PM To: [email protected] Subject: Re: [AFMUG] Customer equipment
Didn't design... :) Thanks, Ben On May 16, 2015, at 11:38 AM, Josh Reynolds <[email protected]> wrote: I think he worked on it, but that was more than 10 years and many product generations ago. On May 16, 2015 9:33:48 AM AKDT, Jaime Solorza <[email protected]> wrote: didn't Robert Pera from Ubiquiti create or design the Apple Airport? Jaime Solorza Wireless Systems Architect 915-861-1390 On Sat, May 16, 2015 at 11:17 AM, Bill Prince <[email protected]> wrote: +1000. Plus, for reasons that are not clear to me, Apple has to change the way the stupid AirPort admin tool works every month or two. So even if you knew how to set it up in August; come September it's a whole new ball game. Massive, expensive POS if you ask me. bp <part15sbs{at}gmail{dot}com> On 5/16/2015 9:11 AM, Darin Steffl wrote: Apple routers absolutely SUCK and not sure why people like buying them personally. You need some stupid app to configure it and there's no Web GUI. If its his router and his playstation, you as an ISP have no part in fixing it. It's very hard sometimes to explain to the customer that you provide internet to the home ending at the POE or modem. After that it is their router and their end devices. We get calls sometimes where 7 devices are working great but one device isn't working and they want it to be our problem. We have to explain if the whole house is offline then it is our problem. On Sat, May 16, 2015 at 11:08 AM, joseph marsh <[email protected]> wrote: This customer has had his PlayStation working and it stopped working he's getting 10 meg and he wants us to fix it Its connected to a apple router and they are within a foot of each other BTW I hate apple routers my opinion On May 16, 2015 10:54 AM, "Rory Conaway" <[email protected]> wrote: Nothing formal but the process we use with all devices that aren’t computers 1) Does the device see the broadcast SSID? 2) If not, then the WiFi doesn’t work on the device and you need an external WiFi adapter or get it fixed. Lots of Xboxes fall into this category. 3) If it does see it, test without encryption, see if that works. We run into a couple of options with this issue, can’t negotiate security, devices only supports WEP, WPA, or WPS which Ubiquiti doesn’t support. 4) If it still doesn’t work, check all updates and firmware 5) From there, try replacing the AP or testing with another AP 6) At the point, replace the playstation or the device From: Af [mailto:[email protected]] On Behalf Of joseph marsh Sent: Saturday, May 16, 2015 8:28 AM To: [email protected] Subject: [AFMUG] Customer equipment Is anyone got a sop for working on customer equipment. Such as calling to say sons PlayStation not working ? -- Darin Steffl Minnesota WiFi www.mnwifi.com 507-634-WiFi Like us on Facebook -- Sent from my Android device with K-9 Mail. Please excuse my brevity.
