Entitlements.  I wonder how old he is.

Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
On Oct 6, 2015 9:43 AM, "Ty Featherling" <[email protected]> wrote:

> Check this out, via our website contact us form:
>
> "Message:
>
> I would like to use your service but I'm tired of endless promises from
> vendors regarding reliability and available. Up to xmps is a hollow
> promise.
>
> I would like to use your service but I'm not willing to pay an
> installation charge or sign a "contract", and want 24x7 availability and
> reliability.
>
> What can you "garrantee" that will satisfy my requirements?
>
> Thanks"
>
> I replied with my best explanation of how internet service works in the
> real world. I let him know we could possible get him a dedicated connection
> and included an estimated cost so that he could see the difference. His
> reponse was to ask what our plans are to support UHD
> (Ultra-High-Definition) streaming video. He thinks it is ridiculous that he
> can only get HD streams to work.
>
> I think I got through to him but damn, what the hell makes a person think
> they can demand more while saying they shouldn't have to pay installation
> or have a contract. He finally left me with "let me know if you ever have a
> promotion for free install and no contract."
>
>
>

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