FMAM From: Jaime Solorza Sent: Tuesday, October 06, 2015 9:52 AM To: Animal Farm Subject: Re: [AFMUG] reasonable request
nope BFM Jaime Solorza Wireless Systems Architect 915-861-1390 On Tue, Oct 6, 2015 at 8:51 AM, Josh Luthman <[email protected]> wrote: Do you mean JFM? Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Tue, Oct 6, 2015 at 10:48 AM, Jaime Solorza <[email protected]> wrote: Tell them its BFM On Oct 6, 2015 8:24 AM, "Mathew Howard" <[email protected]> wrote: Yep, entitlements and a lack of understanding that things don't just magically appear out of thin air if you complain enough. On Tue, Oct 6, 2015 at 8:47 AM, Josh Luthman <[email protected]> wrote: Entitlements. I wonder how old he is. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Oct 6, 2015 9:43 AM, "Ty Featherling" <[email protected]> wrote: Check this out, via our website contact us form: "Message: I would like to use your service but I'm tired of endless promises from vendors regarding reliability and available. Up to xmps is a hollow promise. I would like to use your service but I'm not willing to pay an installation charge or sign a "contract", and want 24x7 availability and reliability. What can you "garrantee" that will satisfy my requirements? Thanks" I replied with my best explanation of how internet service works in the real world. I let him know we could possible get him a dedicated connection and included an estimated cost so that he could see the difference. His reponse was to ask what our plans are to support UHD (Ultra-High-Definition) streaming video. He thinks it is ridiculous that he can only get HD streams to work. I think I got through to him but damn, what the hell makes a person think they can demand more while saying they shouldn't have to pay installation or have a contract. He finally left me with "let me know if you ever have a promotion for free install and no contract."
