Yep, entitlements and a lack of understanding that things don't just magically appear out of thin air if you complain enough.
On Tue, Oct 6, 2015 at 8:47 AM, Josh Luthman <[email protected]> wrote: > Entitlements. I wonder how old he is. > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > On Oct 6, 2015 9:43 AM, "Ty Featherling" <[email protected]> wrote: > >> Check this out, via our website contact us form: >> >> "Message: >> >> I would like to use your service but I'm tired of endless promises from >> vendors regarding reliability and available. Up to xmps is a hollow >> promise. >> >> I would like to use your service but I'm not willing to pay an >> installation charge or sign a "contract", and want 24x7 availability and >> reliability. >> >> What can you "garrantee" that will satisfy my requirements? >> >> Thanks" >> >> I replied with my best explanation of how internet service works in the >> real world. I let him know we could possible get him a dedicated connection >> and included an estimated cost so that he could see the difference. His >> reponse was to ask what our plans are to support UHD >> (Ultra-High-Definition) streaming video. He thinks it is ridiculous that he >> can only get HD streams to work. >> >> I think I got through to him but damn, what the hell makes a person think >> they can demand more while saying they shouldn't have to pay installation >> or have a contract. He finally left me with "let me know if you ever have a >> promotion for free install and no contract." >> >> >>
