Reading this posts, I'm pretty sure I can pick up here who is rural and who is suburban / urban.
On Mon, Mar 7, 2016 at 11:01 AM, Ty Featherling <[email protected]> wrote: > 3 a day is a good balance I think. Even though we do more on occasion, the > sweet spot for us is 3. > > -Ty > > > > -Ty > > On Mon, Mar 7, 2016 at 10:52 AM, John Woodfield <[email protected]> > wrote: >> >> The question is finding the balance. The consensus I've heard is schedule >> three a day. I was hoping the average was more but 3 sounds reasonable. >> >> >> >> >> >> John Woodfield, President >> >> Delmarva WiFi Inc. >> >> 410-870-WiFi >> >> >> >> -----Original Message----- >> From: "Ben Royer" <[email protected]> >> Sent: Monday, March 7, 2016 11:43am >> To: [email protected] >> Subject: Re: [AFMUG] Installer Performance >> >> The basic thought process is if you pay a technician by the job, they are >> naturally going to work faster, this could have benefits but also negatives. >> More installs done in a day may equate to more income for your company, but >> the adverse is your quality of install may be negatively affected by the >> expedited work of the technician. So if someone is saying their installer >> does 5 installs in a day, is this an installer that’s paid by the job, >> doesn’t do grounding, cuts corners, and only has to zip tie a radio to an >> elbow, or is this a guy that’s paid hourly, does site testing, explains the >> install to the customer, installs the radio on a pipe, on a tower, using >> hose clamps and heavy duty brackets, then installs grounding, hooks up the >> customer’s router and XBox, etc. These two types of internet installs can >> be drastically different, and essentially makes up two different business >> models in our industry. >> >> Thank you, >> Ben Royer, Operations Manager >> Royell Communications, Inc. >> 217-965-3699 www.royell.net >> >> From: CBB - Jay Fuller >> Sent: Friday, March 04, 2016 10:45 PM >> To: [email protected] >> Subject: Re: [AFMUG] Installer Performance >> >> >> in the below discussion - what are you thoughts in detail on this? >> >> > way of predicting the amount of time to allow for a job. The added >> > factor to everyone’s answer that I would think has an effect on the >> > productivity times is who is paying their techs hourly +OT, and who is >> > paying their techs per job? That to me can have a major factor in >> > jobs per day. >> >> Thanks! >> >> >> >> ----- Original Message ----- >> From: Jay Weekley >> To: [email protected] >> Sent: Friday, March 04, 2016 1:48 PM >> Subject: Re: [AFMUG] Installer Performance >> >> There does seem to be a disconnect between the office staff and the >> field staff regarding how long something should take. >> >> Ben Royer wrote: >> > Interesting topic of conversation. We run 1 man crews at our company, >> > and it’s interesting to see this discussion as it’s constantly a topic >> > brought up by both dispatch and the field techs. The argument is >> > always made that the allotted time frame for a job is not sufficient, >> > IE: jobs always take longer than scheduled. Scheduling argues that it >> > is, however we need to operate more efficiently while doing the job, >> > IE: get there on time, cut down on chit chat, have all your equipment >> > needed, etc. The calendar has been setup based on 16 years of >> > experience of doing installs, and it’s an average based time frame. >> > Granted, this time frame was increased when we started doing more >> > grounding, etc. Currently, we allow for 2 hour windows, where we >> > typically schedule a morning job, and and afternoon job, both are >> > installs, then we squeeze in repairs or other onsites after their >> > first morning job, or after their afternoon job, or we schedule two >> > fixes, one install in a day, or other combinations. It’s a very >> > specific structure that our dispatching department follows. On >> > average, I’d say our guys complete 2 installs and 1 fix a day, but >> > some guys are a little quicker than others. Each job is different, so >> > as I am often reminding both the techs and dispatch, there’s no sure >> > way of predicting the amount of time to allow for a job. The added >> > factor to everyone’s answer that I would think has an effect on the >> > productivity times is who is paying their techs hourly +OT, and who is >> > paying their techs per job? That to me can have a major factor in >> > jobs per day. >> > Thank you, >> > Ben Royer, Operations Manager >> > Royell Communications, Inc. >> > 217-965-3699 www.royell.net >> > *From:* John Woodfield <mailto:[email protected]> >> > *Sent:* Friday, March 04, 2016 10:56 AM >> > *To:* [email protected] <mailto:[email protected]> >> > *Subject:* [AFMUG] Installer Performance >> > >> > How many new installs can your guys get done in a day on average with >> > a single-man crew? >> > >> > John Woodfield, President >> > >> > Delmarva WiFi Inc. >> > >> > 410-870-WiFi >> > > >
