s/suburban/rural
Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Mon, Mar 7, 2016 at 12:03 PM, Josh Reynolds <[email protected]> wrote: > Reading my own post, I'm pretty sure I need coffee. :( > > On Mon, Mar 7, 2016 at 11:02 AM, Josh Reynolds <[email protected]> > wrote: > > Reading this posts, I'm pretty sure I can pick up here who is rural > > and who is suburban / urban. > > > > On Mon, Mar 7, 2016 at 11:01 AM, Ty Featherling <[email protected]> > wrote: > >> 3 a day is a good balance I think. Even though we do more on occasion, > the > >> sweet spot for us is 3. > >> > >> -Ty > >> > >> > >> > >> -Ty > >> > >> On Mon, Mar 7, 2016 at 10:52 AM, John Woodfield < > [email protected]> > >> wrote: > >>> > >>> The question is finding the balance. The consensus I've heard is > schedule > >>> three a day. I was hoping the average was more but 3 sounds reasonable. > >>> > >>> > >>> > >>> > >>> > >>> John Woodfield, President > >>> > >>> Delmarva WiFi Inc. > >>> > >>> 410-870-WiFi > >>> > >>> > >>> > >>> -----Original Message----- > >>> From: "Ben Royer" <[email protected]> > >>> Sent: Monday, March 7, 2016 11:43am > >>> To: [email protected] > >>> Subject: Re: [AFMUG] Installer Performance > >>> > >>> The basic thought process is if you pay a technician by the job, they > are > >>> naturally going to work faster, this could have benefits but also > negatives. > >>> More installs done in a day may equate to more income for your > company, but > >>> the adverse is your quality of install may be negatively affected by > the > >>> expedited work of the technician. So if someone is saying their > installer > >>> does 5 installs in a day, is this an installer that’s paid by the job, > >>> doesn’t do grounding, cuts corners, and only has to zip tie a radio to > an > >>> elbow, or is this a guy that’s paid hourly, does site testing, > explains the > >>> install to the customer, installs the radio on a pipe, on a tower, > using > >>> hose clamps and heavy duty brackets, then installs grounding, hooks up > the > >>> customer’s router and XBox, etc. These two types of internet installs > can > >>> be drastically different, and essentially makes up two different > business > >>> models in our industry. > >>> > >>> Thank you, > >>> Ben Royer, Operations Manager > >>> Royell Communications, Inc. > >>> 217-965-3699 www.royell.net > >>> > >>> From: CBB - Jay Fuller > >>> Sent: Friday, March 04, 2016 10:45 PM > >>> To: [email protected] > >>> Subject: Re: [AFMUG] Installer Performance > >>> > >>> > >>> in the below discussion - what are you thoughts in detail on this? > >>> > >>> > way of predicting the amount of time to allow for a job. The added > >>> > factor to everyone’s answer that I would think has an effect on the > >>> > productivity times is who is paying their techs hourly +OT, and who > is > >>> > paying their techs per job? That to me can have a major factor in > >>> > jobs per day. > >>> > >>> Thanks! > >>> > >>> > >>> > >>> ----- Original Message ----- > >>> From: Jay Weekley > >>> To: [email protected] > >>> Sent: Friday, March 04, 2016 1:48 PM > >>> Subject: Re: [AFMUG] Installer Performance > >>> > >>> There does seem to be a disconnect between the office staff and the > >>> field staff regarding how long something should take. > >>> > >>> Ben Royer wrote: > >>> > Interesting topic of conversation. We run 1 man crews at our > company, > >>> > and it’s interesting to see this discussion as it’s constantly a > topic > >>> > brought up by both dispatch and the field techs. The argument is > >>> > always made that the allotted time frame for a job is not sufficient, > >>> > IE: jobs always take longer than scheduled. Scheduling argues that > it > >>> > is, however we need to operate more efficiently while doing the job, > >>> > IE: get there on time, cut down on chit chat, have all your equipment > >>> > needed, etc. The calendar has been setup based on 16 years of > >>> > experience of doing installs, and it’s an average based time frame. > >>> > Granted, this time frame was increased when we started doing more > >>> > grounding, etc. Currently, we allow for 2 hour windows, where we > >>> > typically schedule a morning job, and and afternoon job, both are > >>> > installs, then we squeeze in repairs or other onsites after their > >>> > first morning job, or after their afternoon job, or we schedule two > >>> > fixes, one install in a day, or other combinations. It’s a very > >>> > specific structure that our dispatching department follows. On > >>> > average, I’d say our guys complete 2 installs and 1 fix a day, but > >>> > some guys are a little quicker than others. Each job is different, > so > >>> > as I am often reminding both the techs and dispatch, there’s no sure > >>> > way of predicting the amount of time to allow for a job. The added > >>> > factor to everyone’s answer that I would think has an effect on the > >>> > productivity times is who is paying their techs hourly +OT, and who > is > >>> > paying their techs per job? That to me can have a major factor in > >>> > jobs per day. > >>> > Thank you, > >>> > Ben Royer, Operations Manager > >>> > Royell Communications, Inc. > >>> > 217-965-3699 www.royell.net > >>> > *From:* John Woodfield <mailto:[email protected]> > >>> > *Sent:* Friday, March 04, 2016 10:56 AM > >>> > *To:* [email protected] <mailto:[email protected]> > >>> > *Subject:* [AFMUG] Installer Performance > >>> > > >>> > How many new installs can your guys get done in a day on average with > >>> > a single-man crew? > >>> > > >>> > John Woodfield, President > >>> > > >>> > Delmarva WiFi Inc. > >>> > > >>> > 410-870-WiFi > >>> > > >> > >> >
