Rural, 1500 square miles +/- John Woodfield, President Delmarva WiFi Inc. 410-870-WiFi
-----Original Message----- From: "Josh Luthman" <[email protected]> Sent: Monday, March 7, 2016 12:07pm To: "[email protected]" <[email protected]> Subject: Re: [AFMUG] Installer Performance s/suburban/rural Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Mon, Mar 7, 2016 at 12:03 PM, Josh Reynolds <[ [email protected] ]( mailto:[email protected] )> wrote: Reading my own post, I'm pretty sure I need coffee. :( On Mon, Mar 7, 2016 at 11:02 AM, Josh Reynolds <[ [email protected] ]( mailto:[email protected] )> wrote: > Reading this posts, I'm pretty sure I can pick up here who is rural > and who is suburban / urban. > > On Mon, Mar 7, 2016 at 11:01 AM, Ty Featherling <[ [email protected] > ]( mailto:[email protected] )> wrote: >> 3 a day is a good balance I think. Even though we do more on occasion, the >> sweet spot for us is 3. >> >> -Ty >> >> >> >> -Ty >> >> On Mon, Mar 7, 2016 at 10:52 AM, John Woodfield <[ [email protected] >> ]( mailto:[email protected] )> >> wrote: >>> >>> The question is finding the balance. The consensus I've heard is schedule >>> three a day. I was hoping the average was more but 3 sounds reasonable. >>> >>> >>> >>> >>> >>> John Woodfield, President >>> >>> Delmarva WiFi Inc. >>> >>> 410-870-WiFi >>> >>> >>> >>> -----Original Message----- >>> From: "Ben Royer" <[ [email protected] ]( mailto:[email protected] >>> )> >>> Sent: Monday, March 7, 2016 11:43am >>> To: [ [email protected] ]( mailto:[email protected] ) >>> Subject: Re: [AFMUG] Installer Performance >>> >>> The basic thought process is if you pay a technician by the job, they are >>> naturally going to work faster, this could have benefits but also >>> negatives. >>> More installs done in a day may equate to more income for your company, but >>> the adverse is your quality of install may be negatively affected by the >>> expedited work of the technician. So if someone is saying their installer >>> does 5 installs in a day, is this an installer that’s paid by the job, >>> doesn’t do grounding, cuts corners, and only has to zip tie a radio to an >>> elbow, or is this a guy that’s paid hourly, does site testing, explains the >>> install to the customer, installs the radio on a pipe, on a tower, using >>> hose clamps and heavy duty brackets, then installs grounding, hooks up the >>> customer’s router and XBox, etc. These two types of internet installs can >>> be drastically different, and essentially makes up two different business >>> models in our industry. >>> >>> Thank you, >>> Ben Royer, Operations Manager >>> Royell Communications, Inc. >>> [ 217-965-3699 ]( tel:217-965-3699 ) [ www.royell.net ]( >>> http://www.royell.net ) >>> >>> From: CBB - Jay Fuller >>> Sent: Friday, March 04, 2016 10:45 PM >>> To: [ [email protected] ]( mailto:[email protected] ) >>> Subject: Re: [AFMUG] Installer Performance >>> >>> >>> in the below discussion - what are you thoughts in detail on this? >>> >>> > way of predicting the amount of time to allow for a job. The added >>> > factor to everyone’s answer that I would think has an effect on the >>> > productivity times is who is paying their techs hourly +OT, and who is >>> > paying their techs per job? That to me can have a major factor in >>> > jobs per day. >>> >>> Thanks! >>> >>> >>> >>> ----- Original Message ----- >>> From: Jay Weekley >>> To: [ [email protected] ]( mailto:[email protected] ) >>> Sent: Friday, March 04, 2016 1:48 PM >>> Subject: Re: [AFMUG] Installer Performance >>> >>> There does seem to be a disconnect between the office staff and the >>> field staff regarding how long something should take. >>> >>> Ben Royer wrote: >>> > Interesting topic of conversation. We run 1 man crews at our company, >>> > and it’s interesting to see this discussion as it’s constantly a topic >>> > brought up by both dispatch and the field techs. The argument is >>> > always made that the allotted time frame for a job is not sufficient, >>> > IE: jobs always take longer than scheduled. Scheduling argues that it >>> > is, however we need to operate more efficiently while doing the job, >>> > IE: get there on time, cut down on chit chat, have all your equipment >>> > needed, etc. The calendar has been setup based on 16 years of >>> > experience of doing installs, and it’s an average based time frame. >>> > Granted, this time frame was increased when we started doing more >>> > grounding, etc. Currently, we allow for 2 hour windows, where we >>> > typically schedule a morning job, and and afternoon job, both are >>> > installs, then we squeeze in repairs or other onsites after their >>> > first morning job, or after their afternoon job, or we schedule two >>> > fixes, one install in a day, or other combinations. It’s a very >>> > specific structure that our dispatching department follows. On >>> > average, I’d say our guys complete 2 installs and 1 fix a day, but >>> > some guys are a little quicker than others. Each job is different, so >>> > as I am often reminding both the techs and dispatch, there’s no sure >>> > way of predicting the amount of time to allow for a job. The added >>> > factor to everyone’s answer that I would think has an effect on the >>> > productivity times is who is paying their techs hourly +OT, and who is >>> > paying their techs per job? That to me can have a major factor in >>> > jobs per day. >>> > Thank you, >>> > Ben Royer, Operations Manager >>> > Royell Communications, Inc. >>> > 217-965-3699 [ www.royell.net ]( http://www.royell.net ) >>> > *From:* John Woodfield <mailto:[ [email protected] ]( >>> > mailto:[email protected] )> >>> > *Sent:* Friday, March 04, 2016 10:56 AM >>> > *To:* [ [email protected] ]( mailto:[email protected] ) <mailto:[ [email protected] ]( >>> > mailto:[email protected] )> >>> > *Subject:* [AFMUG] Installer Performance >>> > >>> > How many new installs can your guys get done in a day on average with >>> > a single-man crew? >>> > >>> > John Woodfield, President >>> > >>> > Delmarva WiFi Inc. >>> > >>> > 410-870-WiFi >>> > >> >>
