The question is finding the balance. The consensus I've heard is schedule
three a day. I was hoping the average was more but 3 sounds reasonable.
John Woodfield, President
Delmarva WiFi Inc.
410-870-WiFi
-----Original Message-----
From: "Ben Royer" <[email protected]>
Sent: Monday, March 7, 2016 11:43am
To: [email protected]
Subject: Re: [AFMUG] Installer Performance
The basic thought process is if you pay a technician by the job, they are
naturally going to work faster, this could have benefits but also
negatives.
More installs done in a day may equate to more income for your company,
but
the adverse is your quality of install may be negatively affected by the
expedited work of the technician. So if someone is saying their
installer
does 5 installs in a day, is this an installer that’s paid by the job,
doesn’t do grounding, cuts corners, and only has to zip tie a radio to an
elbow, or is this a guy that’s paid hourly, does site testing, explains
the
install to the customer, installs the radio on a pipe, on a tower, using
hose clamps and heavy duty brackets, then installs grounding, hooks up
the
customer’s router and XBox, etc. These two types of internet installs
can
be drastically different, and essentially makes up two different business
models in our industry.
Thank you,
Ben Royer, Operations Manager
Royell Communications, Inc.
217-965-3699 www.royell.net
From: CBB - Jay Fuller
Sent: Friday, March 04, 2016 10:45 PM
To: [email protected]
Subject: Re: [AFMUG] Installer Performance
in the below discussion - what are you thoughts in detail on this?
> way of predicting the amount of time to allow for a job. The added
> factor to everyone’s answer that I would think has an effect on the
> productivity times is who is paying their techs hourly +OT, and who is
> paying their techs per job? That to me can have a major factor in
> jobs per day.
Thanks!
----- Original Message -----
From: Jay Weekley
To: [email protected]
Sent: Friday, March 04, 2016 1:48 PM
Subject: Re: [AFMUG] Installer Performance
There does seem to be a disconnect between the office staff and the
field staff regarding how long something should take.
Ben Royer wrote:
> Interesting topic of conversation. We run 1 man crews at our company,
> and it’s interesting to see this discussion as it’s constantly a topic
> brought up by both dispatch and the field techs. The argument is
> always made that the allotted time frame for a job is not sufficient,
> IE: jobs always take longer than scheduled. Scheduling argues that it
> is, however we need to operate more efficiently while doing the job,
> IE: get there on time, cut down on chit chat, have all your equipment
> needed, etc. The calendar has been setup based on 16 years of
> experience of doing installs, and it’s an average based time frame.
> Granted, this time frame was increased when we started doing more
> grounding, etc. Currently, we allow for 2 hour windows, where we
> typically schedule a morning job, and and afternoon job, both are
> installs, then we squeeze in repairs or other onsites after their
> first morning job, or after their afternoon job, or we schedule two
> fixes, one install in a day, or other combinations. It’s a very
> specific structure that our dispatching department follows. On
> average, I’d say our guys complete 2 installs and 1 fix a day, but
> some guys are a little quicker than others. Each job is different, so
> as I am often reminding both the techs and dispatch, there’s no sure
> way of predicting the amount of time to allow for a job. The added
> factor to everyone’s answer that I would think has an effect on the
> productivity times is who is paying their techs hourly +OT, and who is
> paying their techs per job? That to me can have a major factor in
> jobs per day.
> Thank you,
> Ben Royer, Operations Manager
> Royell Communications, Inc.
> 217-965-3699 www.royell.net
> *From:* John Woodfield <mailto:[email protected]>
> *Sent:* Friday, March 04, 2016 10:56 AM
> *To:* [email protected] <mailto:[email protected]>
> *Subject:* [AFMUG] Installer Performance
>
> How many new installs can your guys get done in a day on average with
> a single-man crew?
>
> John Woodfield, President
>
> Delmarva WiFi Inc.
>
> 410-870-WiFi
>
