We had contractors years ago and ended up with these exact issues. We
had standards, they didn't listen, got rid of them. Same reason we don't
use contractors for tower work either. Tried it once, wasn't a good
idea, never again. It is much easier to demand quality work from employees.
On 3/7/2016 10:43 AM, Ben Royer wrote:
The basic thought process is if you pay a technician by the job, they
are naturally going to work faster, this could have benefits but also
negatives. More installs done in a day may equate to more income for
your company, but the adverse is your quality of install may be
negatively affected by the expedited work of the technician. So if
someone is saying their installer does 5 installs in a day, is this an
installer that’s paid by the job, doesn’t do grounding, cuts corners,
and only has to zip tie a radio to an elbow, or is this a guy that’s
paid hourly, does site testing, explains the install to the customer,
installs the radio on a pipe, on a tower, using hose clamps and heavy
duty brackets, then installs grounding, hooks up the customer’s router
and XBox, etc. These two types of internet installs can be
drastically different, and essentially makes up two different business
models in our industry.
Thank you,
Ben Royer, Operations Manager
Royell Communications, Inc.
217-965-3699 www.royell.net
*From:* CBB - Jay Fuller <mailto:par...@cyberbroadband.net>
*Sent:* Friday, March 04, 2016 10:45 PM
*To:* af@afmug.com <mailto:af@afmug.com>
*Subject:* Re: [AFMUG] Installer Performance
in the below discussion - what are you thoughts in detail on this?
> way of predicting the amount of time to allow for a job. The added
> factor to everyone’s answer that I would think has an effect on the
> productivity times is who is paying their techs hourly +OT, and who is
> paying their techs per job? That to me can have a major factor in
> jobs per day.
Thanks!
----- Original Message -----
*From:* Jay Weekley <mailto:par...@cyberbroadband.net>
*To:* af@afmug.com <mailto:af@afmug.com>
*Sent:* Friday, March 04, 2016 1:48 PM
*Subject:* Re: [AFMUG] Installer Performance
There does seem to be a disconnect between the office staff and the
field staff regarding how long something should take.
Ben Royer wrote:
> Interesting topic of conversation. We run 1 man crews at our
company,
> and it’s interesting to see this discussion as it’s constantly a
topic
> brought up by both dispatch and the field techs. The argument is
> always made that the allotted time frame for a job is not
sufficient,
> IE: jobs always take longer than scheduled. Scheduling argues
that it
> is, however we need to operate more efficiently while doing the
job,
> IE: get there on time, cut down on chit chat, have all your
equipment
> needed, etc. The calendar has been setup based on 16 years of
> experience of doing installs, and it’s an average based time frame.
> Granted, this time frame was increased when we started doing more
> grounding, etc. Currently, we allow for 2 hour windows, where we
> typically schedule a morning job, and and afternoon job, both are
> installs, then we squeeze in repairs or other onsites after their
> first morning job, or after their afternoon job, or we schedule two
> fixes, one install in a day, or other combinations. It’s a very
> specific structure that our dispatching department follows. On
> average, I’d say our guys complete 2 installs and 1 fix a day, but
> some guys are a little quicker than others. Each job is
different, so
> as I am often reminding both the techs and dispatch, there’s no
sure
> way of predicting the amount of time to allow for a job. The added
> factor to everyone’s answer that I would think has an effect on the
> productivity times is who is paying their techs hourly +OT, and
who is
> paying their techs per job? That to me can have a major factor in
> jobs per day.
> Thank you,
> Ben Royer, Operations Manager
> Royell Communications, Inc.
> 217-965-3699 www.royell.net <http://www.royell.net>
> *From:* John Woodfield <mailto:john.woodfi...@jwcn.biz>
> *Sent:* Friday, March 04, 2016 10:56 AM
> *To:* af@afmug.com <mailto:af@afmug.com> <mailto:af@afmug.com>
> *Subject:* [AFMUG] Installer Performance
>
> How many new installs can your guys get done in a day on average
with
> a single-man crew?
>
> John Woodfield, President
>
> Delmarva WiFi Inc.
>
> 410-870-WiFi
>
