Hey Steve - We are right here and will answer ;) If you ever have issues, feel free to email me directly.
Thanks, Ben Moore Ubiquiti Networks On Wed, Apr 12, 2017 at 7:41 PM, Steve Jones <[email protected]> wrote: > Cambium was at least open about the fact that with EPMP they used a lower > quality set of components to keep the costs down. Look at all the non > public communication with them regarding running these bastards in cold > weather until they finally came out and said "hey, we used cheap components > to give you cheap gear, 24 volts just wont cut it" > > If they would take the same approach in dealing with consumer issues that > the two little guys referenced do, they would stomp UBNT back into the rat > pit they belong. > > Its not that Cambium doesnt work with people, they absolutely do, but not > until theyre called out in public (still better than UBNT who requires you > to be insulted and abused by their garbage fanboys in the forum before they > will consider looking at your issue). > > heres how the cold weather issues of EPMP would have gone down with either > packetflux or mctech > > user1: my gear is losing gps sync when its cold > user2: i have an AP that I rebooted that wont come up (december 3) > Good vendor: thats odd, do you have some more detail > user 1 or 2: yeah, its freaking cold > good vendors: odd, that shouldnt happen, can we ship you some replacement > gear and you send us back the problematic units > user 1 or 2: um, its rather inconvienient, but i do have down customers, > so yes > good vendors: cool beans > a lil while later > good vendors: hey public customer base, turns out we fucked up, heres what > happenned, heres a workaround, revision x will come out with a fix, if the > workaround isnt sufficient, let us know, we will square up. > > same issue with ubnt > > user1: my gear is losing gps sync when its cold > user2: i have an AP that I rebooted that wont come up (december 3) > ubnt: ....... > ubnt:....... > user1: my gear is losing gps sync when its cold > user2: i have an AP that I rebooted that wont come up (december 3) > ubnt: ....... > ubnt forum: jesus said to fuck off, ubnt is godly > users at forum: yeah but.. I have down customers > ubnt:.... > ubnt forum: if you cant make the gear work then youre a douchebag and your > kids are goonie little tools, you suck, your family sucks, your town > sucks.. you are a loser > users at forum: well that escalated quickly > 3 months later > ubnt" new FW, relase notes... fix to cold weather issue.... broke 73 other > things > > > same issue with cambium > user1: my gear is losing gps sync when its cold > user2: i have an AP that I rebooted that wont come up (december 3) > cambium: no its not > cambium in direct consumer communication: we see this issue, can you > provide the serial numbers or mac addresses > cambium public: no issue > two months later > user1: my gear is losing gps sync when its cold > user2: i have an AP that I rebooted that wont come up (december 3) > cambium: no its not > cambium in direct consumer communication: we found the root cause > cambium in public: no issue > 2 months later > cambium: hew we fixed the issue... but it doesnt matter, here, look at our > new gear, its way better > cambium public release product release 2.0... better gooder greater..... > (oh yeah, product 1.0, we knew it failed in the cold, we kinda fixed it, > but it doesnt matter, we are on 2.0 now, so.. see that chair over there? > the chair with the issue on it? yeah, thats your chair, not my chair, not > my problem) > > > > On Wed, Apr 12, 2017 at 8:05 PM, <[email protected]> wrote: > >> Older GigE surge suppressors would cause them to run at 100 Mbps. Easy >> to just bypass them with a cat5 coupler to see if they are causing the >> problem. Also, ground problems will cause this. >> >> We have had more problems with epmp than any other product with issues >> like this. >> >> *From:* Steve Jones >> *Sent:* Wednesday, April 12, 2017 5:36 PM >> *To:* [email protected] >> *Subject:* Re: [AFMUG] new PacketFlux injectors >> >> This is off topic, but semi related. I very much appreciate the vendors >> here, Packetflux and Mccown tech in particular. >> >> We recently paid a fairly substantial amount to have a contractor build >> out a site. Tho of the EPMP fed from powerinjectors are flapping ports. >> Theyre both going through Gigeapc cards. >> >> there was an issue with the contractor and scheduling, got us a free day >> of labor, cant complain. then there was an issue with a northwest radio >> showing up southwest. >> >> the flapping on top of the scheduling and the questionable direction of >> the hang would have resulted in an end to a relationship >> >> but knowing I preprogrammed the units, it could be that i flipped two of >> the configs, but flapping ports and the scheduling issue alone would cost >> most contractors the benefit of the doubt. >> >> but there is honesty among vendors, the two mentioned in particular. I >> may still fire the guys, but I know there is a known issue, so it buys them >> a break til I get up and verify. >> >> Neither vendor when this was brought up dismissed it like many bigger >> vendors would. Not naming names, (cambium, ubnt, last mile gear) but alot >> of vendors make you prove beyond a shadow of a doubt that your issues are >> their problem. Both packetflux and mccowntech basically say "get this >> equipment on our bench so we can see if there is a problem". thats >> important on a WISP budget. >> >> A side effect of companies who under rug their problems is the loss of >> tertiary relationships that in the long term could benefit a company, like >> contractors doing site builds for a high price, that overall is less than a >> full time on staff crew. >> >> Im might be a prick, but I do appreciate this openness from these two, >> and many of the others who lurk in this list >> >> On Wed, Apr 12, 2017 at 5:54 PM, Forrest Christian (List Account) < >> [email protected]> wrote: >> >>> That's part of the reason that's going to go later. >>> >>> In my mind, there needs to be a small-form-factor version of the cambium >>> sync version for 450i/450m. I also need to consider whether or not to >>> embed the web-based controller in the unit or not, or offer both >>> versions. After we get the rackmount out and the cambium sync card for >>> the rackmount controller out, we will take some time to look at what needs >>> to be in our 'small enclosure' product. I'm pretty sure that a lot of the >>> larger sites will simply move to the rackmount version. With these out of >>> the way then we can look more closely at how people build small sites and >>> make sure this product fits that space well. >>> >>> >>> >>> On Wed, Apr 12, 2017 at 12:07 PM, George Skorup < >>> [email protected]> wrote: >>> >>>> Do you intend to support Cambium Sync on the 12-port DIN as well? That >>>> would be pretty cool. Looking forward to both products. For now I guess I >>>> can stack another 4-port PowerInjector and get what I need. >>>> >>>> On 4/12/2017 5:50 AM, Forrest Christian (List Account) wrote: >>>> >>>> Well, I'm off to bed, looks like I've finally got the pieces all wired >>>> to test signal through the ethernet magnetics... got to write the test >>>> procedure tomorrow. >>>> >>>> This test equipment has (and will probably continue to be for a bit >>>> more) been a bit of a challenge as it's sort of an erector set - I've got >>>> all of the pieces I need to build the automatic test equipment I need >>>> (signal generators, oscilloscopes with pass/fail, relay switching, etc), >>>> but both wiring and how to actually program it for testing is left as an >>>> exercise for the reader. I'm pretty certain I'm at the stage where I can >>>> actually start to write test procedures, with (almost) all the wiring done >>>> - I'm just missing a few cables which should be here in the next couple of >>>> days. >>>> >>>> >>>> >>>> On Wed, Apr 12, 2017 at 3:40 AM, Forrest Christian (List Account) < >>>> [email protected]> wrote: >>>> >>>>> We're in the process of getting the manufacturing side of things up to >>>>> speed. The product is for all intents and purposes done and we could make >>>>> and ship untested products at this point, as everything is ready to go, >>>>> except for testing and a couple of non-critical remaining software items. >>>>> The automatic test equipment we're putting in place to test and calibrate >>>>> these is turning out to be a bit more complex than we had hoped, and I >>>>> don't want to ship these without adequate testing. I've been putting in >>>>> 16 >>>>> hour days trying to get this completed, but it seems that it's fighting me >>>>> every step of the way. I've told people that the expected date is the >>>>> end >>>>> of this month. I'm still hopeful we'll make this, as things seem to be >>>>> progressing much more quickly with the test equipment than it was a week >>>>> ago. But it also wouldn't surprise me if it's a week or two late. >>>>> >>>>> The only thing we've really got holding things up is getting this test >>>>> equipment running and doing final calibration integration in the >>>>> software. The calibration process generates a calibration file which >>>>> ends >>>>> up permanently in the device and the software to read this isn't done, >>>>> mainly because we don't have a sample calibration file yet. >>>>> >>>>> The 12 port DIN is likely going to be a while.... maybe fall at this >>>>> point. You can thank medusa for that at this point, as I've got to finish >>>>> up the medusa-compatible sync over power product(s) first... >>>>> >>>>> >>>>> >>>>> On Tue, Apr 11, 2017 at 7:57 PM, George Skorup < >>>>> [email protected]> wrote: >>>>> >>>>>> So... when is the RackInjector supposed to start shipping? Got a site >>>>>> with an 8-port injector and a SyncInjector and now need to add a couple >>>>>> more APs. So might as well replace it all with a RackInjector and gain a >>>>>> couple ports in the process. It's the towers that you never expected to >>>>>> have 15+ radios. >>>>>> >>>>>> And 12-port DIN PowerInjector+Sync? Got more smaller sites to upgrade >>>>>> too this spring and would be handy to have. >>>>>> >>>>> >>>>> >>>>> >>>>> -- >>>>> *Forrest Christian* *CEO**, PacketFlux Technologies, Inc.* >>>>> Tel: 406-449-3345 | Address: 3577 Countryside Road, Helena, MT 59602 >>>>> [email protected] | http://www.packetflux.com >>>>> <http://www.linkedin.com/in/fwchristian> >>>>> <http://facebook.com/packetflux> <http://twitter.com/@packetflux> >>>>> >>>>> >>>> >>>> >>>> -- >>>> *Forrest Christian* *CEO**, PacketFlux Technologies, Inc.* >>>> Tel: 406-449-3345 | Address: 3577 Countryside Road, Helena, MT 59602 >>>> [email protected] | http://www.packetflux.com >>>> <http://www.linkedin.com/in/fwchristian> >>>> <http://facebook.com/packetflux> <http://twitter.com/@packetflux> >>>> >>>> >>>> >>> >>> >>> -- >>> *Forrest Christian* *CEO**, PacketFlux Technologies, Inc.* >>> Tel: 406-449-3345 | Address: 3577 Countryside Road, Helena, MT 59602 >>> [email protected] | http://www.packetflux.com >>> <http://www.linkedin.com/in/fwchristian> >>> <http://facebook.com/packetflux> <http://twitter.com/@packetflux> >>> >>> >> > >
