Hi Ben! :)
----- Original Message ----- From: Ben Moore To: [email protected] Sent: Wednesday, April 12, 2017 8:44 PM Subject: Re: [AFMUG] new PacketFlux injectors Hey Steve - We are right here and will answer ;) If you ever have issues, feel free to email me directly. Thanks, Ben Moore Ubiquiti Networks On Wed, Apr 12, 2017 at 7:41 PM, Steve Jones <[email protected]> wrote: Cambium was at least open about the fact that with EPMP they used a lower quality set of components to keep the costs down. Look at all the non public communication with them regarding running these bastards in cold weather until they finally came out and said "hey, we used cheap components to give you cheap gear, 24 volts just wont cut it" If they would take the same approach in dealing with consumer issues that the two little guys referenced do, they would stomp UBNT back into the rat pit they belong. Its not that Cambium doesnt work with people, they absolutely do, but not until theyre called out in public (still better than UBNT who requires you to be insulted and abused by their garbage fanboys in the forum before they will consider looking at your issue). heres how the cold weather issues of EPMP would have gone down with either packetflux or mctech user1: my gear is losing gps sync when its cold user2: i have an AP that I rebooted that wont come up (december 3) Good vendor: thats odd, do you have some more detail user 1 or 2: yeah, its freaking cold good vendors: odd, that shouldnt happen, can we ship you some replacement gear and you send us back the problematic units user 1 or 2: um, its rather inconvienient, but i do have down customers, so yes good vendors: cool beans a lil while later good vendors: hey public customer base, turns out we fucked up, heres what happenned, heres a workaround, revision x will come out with a fix, if the workaround isnt sufficient, let us know, we will square up. same issue with ubnt user1: my gear is losing gps sync when its cold user2: i have an AP that I rebooted that wont come up (december 3) ubnt: ....... ubnt:....... user1: my gear is losing gps sync when its cold user2: i have an AP that I rebooted that wont come up (december 3) ubnt: ....... ubnt forum: jesus said to fuck off, ubnt is godly users at forum: yeah but.. I have down customers ubnt:.... ubnt forum: if you cant make the gear work then youre a douchebag and your kids are goonie little tools, you suck, your family sucks, your town sucks.. you are a loser users at forum: well that escalated quickly 3 months later ubnt" new FW, relase notes... fix to cold weather issue.... broke 73 other things same issue with cambium user1: my gear is losing gps sync when its cold user2: i have an AP that I rebooted that wont come up (december 3) cambium: no its not cambium in direct consumer communication: we see this issue, can you provide the serial numbers or mac addresses cambium public: no issue two months later user1: my gear is losing gps sync when its cold user2: i have an AP that I rebooted that wont come up (december 3) cambium: no its not cambium in direct consumer communication: we found the root cause cambium in public: no issue 2 months later cambium: hew we fixed the issue... but it doesnt matter, here, look at our new gear, its way better cambium public release product release 2.0... better gooder greater..... (oh yeah, product 1.0, we knew it failed in the cold, we kinda fixed it, but it doesnt matter, we are on 2.0 now, so.. see that chair over there? the chair with the issue on it? yeah, thats your chair, not my chair, not my problem) On Wed, Apr 12, 2017 at 8:05 PM, <[email protected]> wrote: Older GigE surge suppressors would cause them to run at 100 Mbps. Easy to just bypass them with a cat5 coupler to see if they are causing the problem. Also, ground problems will cause this. We have had more problems with epmp than any other product with issues like this. From: Steve Jones Sent: Wednesday, April 12, 2017 5:36 PM To: [email protected] Subject: Re: [AFMUG] new PacketFlux injectors This is off topic, but semi related. I very much appreciate the vendors here, Packetflux and Mccown tech in particular. We recently paid a fairly substantial amount to have a contractor build out a site. Tho of the EPMP fed from powerinjectors are flapping ports. Theyre both going through Gigeapc cards. there was an issue with the contractor and scheduling, got us a free day of labor, cant complain. then there was an issue with a northwest radio showing up southwest. the flapping on top of the scheduling and the questionable direction of the hang would have resulted in an end to a relationship but knowing I preprogrammed the units, it could be that i flipped two of the configs, but flapping ports and the scheduling issue alone would cost most contractors the benefit of the doubt. but there is honesty among vendors, the two mentioned in particular. I may still fire the guys, but I know there is a known issue, so it buys them a break til I get up and verify. Neither vendor when this was brought up dismissed it like many bigger vendors would. Not naming names, (cambium, ubnt, last mile gear) but alot of vendors make you prove beyond a shadow of a doubt that your issues are their problem. Both packetflux and mccowntech basically say "get this equipment on our bench so we can see if there is a problem". thats important on a WISP budget. A side effect of companies who under rug their problems is the loss of tertiary relationships that in the long term could benefit a company, like contractors doing site builds for a high price, that overall is less than a full time on staff crew. Im might be a prick, but I do appreciate this openness from these two, and many of the others who lurk in this list On Wed, Apr 12, 2017 at 5:54 PM, Forrest Christian (List Account) <[email protected]> wrote: That's part of the reason that's going to go later. In my mind, there needs to be a small-form-factor version of the cambium sync version for 450i/450m. I also need to consider whether or not to embed the web-based controller in the unit or not, or offer both versions. After we get the rackmount out and the cambium sync card for the rackmount controller out, we will take some time to look at what needs to be in our 'small enclosure' product. I'm pretty sure that a lot of the larger sites will simply move to the rackmount version. With these out of the way then we can look more closely at how people build small sites and make sure this product fits that space well. On Wed, Apr 12, 2017 at 12:07 PM, George Skorup <[email protected]> wrote: Do you intend to support Cambium Sync on the 12-port DIN as well? That would be pretty cool. Looking forward to both products. For now I guess I can stack another 4-port PowerInjector and get what I need. On 4/12/2017 5:50 AM, Forrest Christian (List Account) wrote: Well, I'm off to bed, looks like I've finally got the pieces all wired to test signal through the ethernet magnetics... got to write the test procedure tomorrow. This test equipment has (and will probably continue to be for a bit more) been a bit of a challenge as it's sort of an erector set - I've got all of the pieces I need to build the automatic test equipment I need (signal generators, oscilloscopes with pass/fail, relay switching, etc), but both wiring and how to actually program it for testing is left as an exercise for the reader. I'm pretty certain I'm at the stage where I can actually start to write test procedures, with (almost) all the wiring done - I'm just missing a few cables which should be here in the next couple of days. On Wed, Apr 12, 2017 at 3:40 AM, Forrest Christian (List Account) <[email protected]> wrote: We're in the process of getting the manufacturing side of things up to speed. The product is for all intents and purposes done and we could make and ship untested products at this point, as everything is ready to go, except for testing and a couple of non-critical remaining software items. The automatic test equipment we're putting in place to test and calibrate these is turning out to be a bit more complex than we had hoped, and I don't want to ship these without adequate testing. I've been putting in 16 hour days trying to get this completed, but it seems that it's fighting me every step of the way. I've told people that the expected date is the end of this month. I'm still hopeful we'll make this, as things seem to be progressing much more quickly with the test equipment than it was a week ago. But it also wouldn't surprise me if it's a week or two late. The only thing we've really got holding things up is getting this test equipment running and doing final calibration integration in the software. The calibration process generates a calibration file which ends up permanently in the device and the software to read this isn't done, mainly because we don't have a sample calibration file yet. The 12 port DIN is likely going to be a while.... maybe fall at this point. You can thank medusa for that at this point, as I've got to finish up the medusa-compatible sync over power product(s) first... On Tue, Apr 11, 2017 at 7:57 PM, George Skorup <[email protected]> wrote: So... when is the RackInjector supposed to start shipping? Got a site with an 8-port injector and a SyncInjector and now need to add a couple more APs. So might as well replace it all with a RackInjector and gain a couple ports in the process. It's the towers that you never expected to have 15+ radios. And 12-port DIN PowerInjector+Sync? Got more smaller sites to upgrade too this spring and would be handy to have. -- Forrest Christian CEO, PacketFlux Technologies, Inc. Tel: 406-449-3345 | Address: 3577 Countryside Road, Helena, MT 59602 [email protected] | http://www.packetflux.com -- Forrest Christian CEO, PacketFlux Technologies, Inc. Tel: 406-449-3345 | Address: 3577 Countryside Road, Helena, MT 59602 [email protected] | http://www.packetflux.com -- Forrest Christian CEO, PacketFlux Technologies, Inc. Tel: 406-449-3345 | Address: 3577 Countryside Road, Helena, MT 59602 [email protected] | http://www.packetflux.com
