Hello everyone, I'm currently providing user support through email, and I'm thinking about using a more community-aware web solution. I've known GetSatisfaction for a long time, never used, but always found it quite smart, although it can get a bit pricey if you need any advanced features such as moderation.
In an Android blog post, Tim Bray does mention Google Groups, Zoho Discussions, GetSatisfaction and UserVoice: http://android-developers.blogspot.com/2010/10/improving-app-quality.html Google Groups doesn't really fit the job IMO, it's not very practical from a phone, and it's not as user-frienly as the other solutions. But even with GetSatisfaction, I'm not sure that it's very practical on a phone. But what do you guys use for user feedback? Any open source web app optimized for both phone and standard browsers? Anything with something as intuitive as the Question/Idea/Problem system in GetSatisfaction? I have looked at OpenMind (RoR), but it seems a bit technical, not adequate for an average user. I've also considered vBulletin or similar forums, which seem quite popular, considering the success of android forums website out there. And there is this nice Tapatalk app, which is compatible with several forums systems, but Tapatalk is a paid app, and that's a bit of overhead for simple user feedback. TIA for your ideas -- Olivier -- You received this message because you are subscribed to the Google Groups "Android Discuss" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/android-discuss?hl=en.
