I have an app with 1.2 million downloads that's about as simple as it can be. All you do is click the icon and it works. Still, I get e- mails a couple of times a week from people who tell me it isn't working to their satisfaction. That usually means I get an e-mail like "Not synching" or "Doesn't work" or my favorite "epic fail" with no symptoms. There is extensive help text and also a web site for people to find answers on their own but that doesn't work with a percentage of the users.
I think the bottom line on support is no matter what you do, there is the lower end of the user scale that's going to unhappy. There's nothing we can do about it. Maybe some future version of Android will offer a shock API where we can send a 500v response when an idiot asks a stupid question. Until then, we can either be polite and try and help or ignore those in need of adult diapers. On the positive side, I get three or four e-mails a day from people who really love the app. These people understand exactly why we wrote the app and what the use case. Most are articulate and some offer suggestions for improvements. I enjoy getting these comments and often write lengthy responses to them. I always write back with a minimum of thanks. This proves that the greater majority of Android owners do actually have a frontal lobe. -John Coryat -- You received this message because you are subscribed to the Google Groups "Android Discuss" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/android-discuss?hl=en.
