John, would this be an example of the lower-end user (a comment\rating I received this morning):
(3 Star) "Good app. Suggestion: create an "exit app" button in the menu options. App killer doesn't always kill it." Ughh, there is so much wrong with this comment, I won't even start. Bottom line, I will absolutely answer this comment, and offer an email explanation if the user wants it (telling them not to use ATK, and why developers specifically shouldn't create a "Quit" button). The more devices that appear, the more un-sophisticated user base we will all have to deal with. But I do think it is very important to be engaged with the user base (via email, and replies to the comments) and will continue to put a lot of effort into this. I think it has paid off for me so far, as I have a lot of good will toward my app, which is because my users know I care. Bottom line +1 to John's comment: "I always write back with a minimum of thanks." - I too answer every comment and email I receive (regardless of how inane the comment might be). -Mike *************************************************************************** Mike Wolfson Phoenix, AZ, USA Download my app: "Droid Of The Day" from the Android Market -Handpicked Android Apps delivered to your notification bar daily- *************************************************************************** On Jan 10, 6:23 pm, "Maps.Huge.Info (Maps API Guru)" <[email protected]> wrote: > I have an app with 1.2 million downloads that's about as simple as it > can be. All you do is click the icon and it works. Still, I get e- > mails a couple of times a week from people who tell me it isn't > working to their satisfaction. That usually means I get an e-mail like > "Not synching" or "Doesn't work" or my favorite "epic fail" with no > symptoms. There is extensive help text and also a web site for people > to find answers on their own but that doesn't work with a percentage > of the users. > > I think the bottom line on support is no matter what you do, there is > the lower end of the user scale that's going to unhappy. There's > nothing we can do about it. Maybe some future version of Android will > offer a shock API where we can send a 500v response when an idiot asks > a stupid question. Until then, we can either be polite and try and > help or ignore those in need of adult diapers. > > On the positive side, I get three or four e-mails a day from people > who really love the app. These people understand exactly why we wrote > the app and what the use case. Most are articulate and some offer > suggestions for improvements. I enjoy getting these comments and often > write lengthy responses to them. I always write back with a minimum of > thanks. This proves that the greater majority of Android owners do > actually have a frontal lobe. > > -John Coryat -- You received this message because you are subscribed to the Google Groups "Android Discuss" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/android-discuss?hl=en.
