I'm going to throw a (slightly) controversial point of view in to the mix here; You shouldn't make your support too easy to get at.
A common thing I've found over the last nearly 2 decades is that the easier it is for a user to get support the less likely they are to read the manual or help pages. Al. On 10 Jan 2011, at 12:25, Olivier Guilyardi wrote: > Hello everyone, > > I'm currently providing user support through email, and I'm thinking about > using > a more community-aware web solution. I've known GetSatisfaction for a long > time, > never used, but always found it quite smart, although it can get a bit pricey > if > you need any advanced features such as moderation. > > In an Android blog post, Tim Bray does mention Google Groups, Zoho > Discussions, > GetSatisfaction and UserVoice: > http://android-developers.blogspot.com/2010/10/improving-app-quality.html > > Google Groups doesn't really fit the job IMO, it's not very practical from a > phone, and it's not as user-frienly as the other solutions. But even with > GetSatisfaction, I'm not sure that it's very practical on a phone. > > But what do you guys use for user feedback? > > Any open source web app optimized for both phone and standard browsers? > Anything > with something as intuitive as the Question/Idea/Problem system in > GetSatisfaction? > > I have looked at OpenMind (RoR), but it seems a bit technical, not adequate > for > an average user. > > I've also considered vBulletin or similar forums, which seem quite popular, > considering the success of android forums website out there. And there is this > nice Tapatalk app, which is compatible with several forums systems, but > Tapatalk > is a paid app, and that's a bit of overhead for simple user feedback. > > TIA for your ideas > > -- > Olivier > > > > -- > You received this message because you are subscribed to the Google Groups > "Android Discuss" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/android-discuss?hl=en. > -- You received this message because you are subscribed to the Google Groups "Android Discuss" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/android-discuss?hl=en.
