Mike, You're still a long way from my "favourite" on one of my apps;
2* - "Does not do what I want" No idea what they wanted, No idea if I could even code what they wanted, No idea if they actually wanted anything related to the app or if they played app roulette and picked my app at random, but the 2* comment is now sitting there as one of the top 3 comments for all to see (and yes, I have reported it as spammy). Al. On 12 Jan 2011, at 18:57, Mike Wolfson wrote: > John, would this be an example of the lower-end user (a comment\rating > I received this morning): > > (3 Star) > "Good app. Suggestion: create an "exit app" button in the menu > options. App killer doesn't always kill it." > > Ughh, there is so much wrong with this comment, I won't even start. > Bottom line, I will absolutely answer this comment, and offer an email > explanation if the user wants it (telling them not to use ATK, and why > developers specifically shouldn't create a "Quit" button). > > The more devices that appear, the more un-sophisticated user base we > will all have to deal with. But I do think it is very important to be > engaged with the user base (via email, and replies to the comments) > and will continue to put a lot of effort into this. I think it has > paid off for me so far, as I have a lot of good will toward my app, > which is because my users know I care. > > Bottom line +1 to John's comment: "I always write back with a minimum > of thanks." - I too answer every comment and email I receive > (regardless of how inane the comment might be). > > -Mike > > *************************************************************************** > Mike Wolfson Phoenix, > AZ, USA > > Download my app: "Droid Of The Day" from the Android Market > -Handpicked Android Apps delivered to your notification bar daily- > *************************************************************************** > > On Jan 10, 6:23 pm, "Maps.Huge.Info (Maps API Guru)" > <[email protected]> wrote: >> I have an app with 1.2 million downloads that's about as simple as it >> can be. All you do is click the icon and it works. Still, I get e- >> mails a couple of times a week from people who tell me it isn't >> working to their satisfaction. That usually means I get an e-mail like >> "Not synching" or "Doesn't work" or my favorite "epic fail" with no >> symptoms. There is extensive help text and also a web site for people >> to find answers on their own but that doesn't work with a percentage >> of the users. >> >> I think the bottom line on support is no matter what you do, there is >> the lower end of the user scale that's going to unhappy. There's >> nothing we can do about it. Maybe some future version of Android will >> offer a shock API where we can send a 500v response when an idiot asks >> a stupid question. Until then, we can either be polite and try and >> help or ignore those in need of adult diapers. >> >> On the positive side, I get three or four e-mails a day from people >> who really love the app. These people understand exactly why we wrote >> the app and what the use case. Most are articulate and some offer >> suggestions for improvements. I enjoy getting these comments and often >> write lengthy responses to them. I always write back with a minimum of >> thanks. This proves that the greater majority of Android owners do >> actually have a frontal lobe. >> >> -John Coryat > > -- > You received this message because you are subscribed to the Google Groups > "Android Discuss" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/android-discuss?hl=en. > -- You received this message because you are subscribed to the Google Groups "Android Discuss" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/android-discuss?hl=en.
