Still broken, and no
word (that I've heard, anyway) from BMC/Remedy on what they're doing about it or
an ETA for a fix. I've had tickets open for up to a week now (related to
the broken support site) that have not been addressed, and the issues
reported are impacting my ability to perform work for my customer. I
know I'm not the only one being impacted by this unprecedented incompetence on
BMC's part. What makes it worse is the feeling of being ignored. Has
anyone even heard anything from a sales rep attempting to placate the
masses? I haven't. Any announcement on the Support or front
page? Nope. Where's the leadership from BMC in all this? Not
where they need to be, that's for sure.
Someone at
BMC/Remedy want to address those issues with this group? (Hint: NOW would
be a good time).
Rick Cook
Cook
Enterprises
253-278-4112
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