I'm glad you got what you needed - my issues go beyond
yours, I'm afraid, and no one has even attempted to get me past them. No
excuses even offerred.
Rick
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A.
Sent: Monday, October 23, 2006 2:42 PM
To: [email protected]
Subject: Re: Remedy Support Site - STILL broken
**
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A.
Sent: Monday, October 23, 2006 2:42 PM
To: [email protected]
Subject: Re: Remedy Support Site - STILL broken
When I had login issues before I forwarded them to my Sales
Rep and eventually got a person to help but I didnt figure out how to solve it
until I saw a response from Jim McKenzie on ARSList.
On a Support ticket, I did also note to the tech
support analyst that I couldnt attach anything to a support ticket but he never
noted that as an issue. We just worked on a way to FTP the files to Remedy
BMC or if he could obtain them from our FTP site.
Thanks
Peter Lammey
ESPN MIT Technical Services &
Applications Management
860-766-4761
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick cook
Sent: Monday, October 23, 2006 5:23 PM
To: [email protected]
Subject: Remedy Support Site - STILL broken
Still broken, and no
word (that I've heard, anyway) from BMC/Remedy on what they're doing about it or
an ETA for a fix. I've had tickets open for up to a week now (related to
the broken support site) that have not been addressed, and the issues
reported are impacting my ability to perform work for my customer. I
know I'm not the only one being impacted by this unprecedented incompetence on
BMC's part. What makes it worse is the feeling of being ignored. Has
anyone even heard anything from a sales rep attempting to placate the
masses? I haven't. Any announcement on the Support or front
page? Nope. Where's the leadership from BMC in all this? Not
where they need to be, that's for sure.
Someone at
BMC/Remedy want to address those issues with this group? (Hint: NOW would
be a good time).
Rick Cook
Cook
Enterprises
253-278-4112
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