Rick
I submitted a ticket about all the issues I am having with the new support website on Friday. I came in to work today to find an email in my Inbox. The support rep who looked at my ticket only stated that he had passed my issues on to management, and opened an internal customer service ticket to deal with the problems I outlined in the email. I am not sure who "management" entails exactly, but have not heard anything more on my issues. Good luck.
-James
----- Original Message ----
From: Rick cook <[EMAIL PROTECTED]>
To: [email protected]
Sent: Monday, October 23, 2006 5:23:24 PM
Subject: Remedy Support Site - STILL broken
**
From: Rick cook <[EMAIL PROTECTED]>
To: [email protected]
Sent: Monday, October 23, 2006 5:23:24 PM
Subject: Remedy Support Site - STILL broken
**
Still broken, and no word (that I've heard, anyway) from BMC/Remedy on what they're doing about it or an ETA for a fix. I've had tickets open for up to a week now (related to the broken support site) that have not been addressed, and the issues reported are impacting my ability to perform work for my customer. I know I'm not the only one being impacted by this unprecedented incompetence on BMC's part. What makes it worse is the feeling of being ignored. Has anyone even heard anything from a sales rep attempting to placate the masses? I haven't. Any announcement on the Support or front page? Nope. Where's the leadership from BMC in all this? Not where they need to be, that's for sure.
Someone at BMC/Remedy want to address those issues with this group? (Hint: NOW would be a good time).
Rick Cook
Cook Enterprises
253-278-4112
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