I have a requirement to hide Change Classes that are not used, i.e. Expedited, Latent, etc. We have to ensure that the solution we provide will work in My IT.
Option 1 - Pop up a warning message if Latent is selected - Customer has said they don't like this option as they don't even want to allow the user to see Expedited, Latent, etc. Option 2 - Delete the selection values for Latent and Expedited - CONS - this will need to happen across 15-20 forms and not sure of the impact on OOTB workflow if these values are removed. The PRO is this solution should work in MyIT Option 3 - Create a new "Class" field and control the menu and then populate it back to the OOTB field. The problem is I don't think I can set this field in a Filter... I think the OOTB field needs to be set correctly as soon as the new menu is selected. I know this is a common customization and was wondering if anyone has implemented a solution to prevent users from selecting unused Chance Classes and the solution worked in MyIT. Appreciate any feedback on the options above or any real world experiences. Thanks Kevin _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
