Thanks Jarl! Sent from my iPhone
> On Feb 15, 2017, at 2:41 AM, Jarl Grøneng <[email protected]> wrote: > > ** > > If you remove values in the Class field in CHG:InfrastuctureChange the > changes are also updated in Smart iT. > > -- > J > > 2017-02-14 21:13 GMT+01:00 Tauf Chowdhury <[email protected]>: >> ** >> I don't think you can change the drop down values in SmartIT though can you? >> Also, in SmartIT, if you go to create a change from scratch, you're >> presented with picking the change class from a group of boxes. I don't think >> you can modify that. >> >> Sent from my iPhone >> >>> On Feb 14, 2017, at 1:30 PM, Kevin Shaffer <[email protected]> wrote: >>> >>> ** >>> Sorry, yes I am talking SmartIT. >>> >>> >>> Agree that the message would not work well because as you pointed out it >>> will be presented at time of submission. Based on your hurdles, do you >>> have a suggestion on how this requirement can be met and work on SmartIT. >>> Would deleting the value from the selection list be the best option here? >>> I know we would have workflow that references a value that no longer >>> exists, i.e. Run If Change Type = Latent. >>> From: Action Request System discussion list(ARSList) <[email protected]> >>> on behalf of Tauf Chowdhury <[email protected]> >>> Sent: Tuesday, February 14, 2017 11:37:40 AM >>> To: [email protected] >>> Subject: Re: Hide Change Classes >>> >>> ** >>> Are you talking about SmartIT and not MyIT? >>> If so, I'm under the impression that there is not much you can change when >>> it comes to fields in SmartIT that are out of the box. >>> Even your idea of popping up error messages would have to be a filter and >>> it would be presented at the time of submission; not while interacting with >>> the form like an active link. >>> We've rolled out SmartIT and had a lot of hurdles with change management. >>> >>> Sent from my iPhone >>> >>> On Feb 14, 2017, at 11:56 AM, Kevin Shaffer <[email protected]> >>> wrote: >>> >>>> ** >>>> I have a requirement to hide Change Classes that are not used, i.e. >>>> Expedited, Latent, etc. We have to ensure that the solution we provide >>>> will work in My IT. >>>> >>>> >>>> >>>> >>>> Option 1 - Pop up a warning message if Latent is selected - Customer has >>>> said they don't like this option as they don't even want to allow the user >>>> to see Expedited, Latent, etc. >>>> >>>> Option 2 - Delete the selection values for Latent and Expedited - CONS - >>>> this will need to happen across 15-20 forms and not sure of the impact on >>>> OOTB workflow if these values are removed. The PRO is this solution >>>> should work in MyIT >>>> >>>> Option 3 - Create a new "Class" field and control the menu and then >>>> populate it back to the OOTB field. The problem is I don't think I can >>>> set this field in a Filter... I think the OOTB field needs to be set >>>> correctly as soon as the new menu is selected. >>>> >>>> >>>> >>>> I know this is a common customization and was wondering if anyone has >>>> implemented a solution to prevent users from selecting unused Chance >>>> Classes and the solution worked in MyIT. Appreciate any feedback on the >>>> options above or any real world experiences. >>>> >>>> >>>> Thanks >>>> >>>> Kevin >>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
