Are you talking about SmartIT and not MyIT? If so, I'm under the impression that there is not much you can change when it comes to fields in SmartIT that are out of the box. Even your idea of popping up error messages would have to be a filter and it would be presented at the time of submission; not while interacting with the form like an active link. We've rolled out SmartIT and had a lot of hurdles with change management.
Sent from my iPhone > On Feb 14, 2017, at 11:56 AM, Kevin Shaffer <[email protected]> wrote: > > ** > I have a requirement to hide Change Classes that are not used, i.e. > Expedited, Latent, etc. We have to ensure that the solution we provide will > work in My IT. > > > > > Option 1 - Pop up a warning message if Latent is selected - Customer has said > they don't like this option as they don't even want to allow the user to see > Expedited, Latent, etc. > > Option 2 - Delete the selection values for Latent and Expedited - CONS - this > will need to happen across 15-20 forms and not sure of the impact on OOTB > workflow if these values are removed. The PRO is this solution should work > in MyIT > > Option 3 - Create a new "Class" field and control the menu and then populate > it back to the OOTB field. The problem is I don't think I can set this field > in a Filter... I think the OOTB field needs to be set correctly as soon as > the new menu is selected. > > > > I know this is a common customization and was wondering if anyone has > implemented a solution to prevent users from selecting unused Chance Classes > and the solution worked in MyIT. Appreciate any feedback on the options > above or any real world experiences. > > > Thanks > > Kevin > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
