Hi Kevin, yes, I ignored this requirement, sorry. ;-)
I know SmartIT has a reduced customization capability but I have no experience with this. Maybe this will change in 9.5 with the additional development studio. Regards Rüdiger ** > Kevin Shaffer <[email protected]> hat am 15. Februar 2017 um 15:28 > geschrieben: > > > Rudiger > > > Normally, I agree with your solution, however the issue is SmartIT > doesn't recognize Active Links so I don't think I can set OOTB field using > Filters because I think some of the workflow needs to be set before the > Filter phasing. I could be wrong but was hoping someone has gone through > this process to get it to work in SmartIT and knew for sure. > > > --------------------------------------------- > From: Action Request System discussion list(ARSList) > <[email protected]> on behalf of Tauf Chowdhury <[email protected]> > Sent: Wednesday, February 15, 2017 3:08:32 AM > To: [email protected] > Subject: Re: Hide Change Classes > > ** > Thanks Jarl! > > Sent from my iPhone > > On Feb 15, 2017, at 2:41 AM, Jarl Grøneng <[email protected] > mailto:[email protected] > wrote: > > > > > ** > > > > If you remove values in the Class field in CHG:InfrastuctureChange > > the changes are also updated in Smart iT. > > > > -- > > J > > > > 2017-02-14 21:13 GMT+01:00 Tauf Chowdhury <[email protected] > > mailto:[email protected] >: > > > > > > > ** > > > I don't think you can change the drop down values in SmartIT > > > though can you? > > > Also, in SmartIT, if you go to create a change from scratch, > > > you're presented with picking the change class from a group of boxes. I > > > don't think you can modify that. > > > > > > Sent from my iPhone > > > > > > On Feb 14, 2017, at 1:30 PM, Kevin Shaffer > > > <[email protected] mailto:[email protected] > wrote: > > > > > > > > > > > > > ** > > > > > > > > Sorry, yes I am talking SmartIT. > > > > > > > > > > > > Agree that the message would not work well because as > > > > you pointed out it will be presented at time of submission. Based on > > > > your hurdles, do you have a suggestion on how this requirement can be > > > > met and work on SmartIT. Would deleting the value from the selection > > > > list be the best option here? I know we would have workflow that > > > > references a value that no longer exists, i.e. Run If Change Type = > > > > Latent. > > > > > > > > > > > > --------------------------------------------- > > > > From: Action Request System discussion list(ARSList) > > > > <[email protected] mailto:[email protected] > on behalf of Tauf > > > > Chowdhury <[email protected] mailto:[email protected] > > > > > Sent: Tuesday, February 14, 2017 11:37:40 AM > > > > To: [email protected] mailto:[email protected] > > > > Subject: Re: Hide Change Classes > > > > > > > > ** > > > > Are you talking about SmartIT and not MyIT? > > > > If so, I'm under the impression that there is not much > > > > you can change when it comes to fields in SmartIT that are out of the > > > > box. > > > > Even your idea of popping up error messages would have > > > > to be a filter and it would be presented at the time of submission; not > > > > while interacting with the form like an active link. > > > > We've rolled out SmartIT and had a lot of hurdles with > > > > change management. > > > > > > > > Sent from my iPhone > > > > > > > > On Feb 14, 2017, at 11:56 AM, Kevin Shaffer > > > > <[email protected] mailto:[email protected] > wrote: > > > > > > > > > > > > > > > > > ** > > > > > > > > > > I have a requirement to hide Change Classes that > > > > > are not used, i.e. Expedited, Latent, etc. We have to ensure that > > > > > the solution we provide will work in My IT. > > > > > > > > > > > > > > > > > > > > > > > > > Option 1 - Pop up a warning message if Latent is > > > > > selected - Customer has said they don't like this option as they > > > > > don't even want to allow the user to see Expedited, Latent, etc. > > > > > > > > > > Option 2 - Delete the selection values for Latent > > > > > and Expedited - CONS - this will need to happen across 15-20 forms > > > > > and not sure of the impact on OOTB workflow if these values are > > > > > removed. The PRO is this solution should work in MyIT > > > > > > > > > > Option 3 - Create a new "Class" field and control > > > > > the menu and then populate it back to the OOTB field. The problem is > > > > > I don't think I can set this field in a Filter... I think the OOTB > > > > > field needs to be set correctly as soon as the new menu is selected. > > > > > > > > > > > > > > > > > > > > I know this is a common customization and was > > > > > wondering if anyone has implemented a solution to prevent users from > > > > > selecting unused Chance Classes and the solution worked in MyIT. > > > > > Appreciate any feedback on the options above or any real world > > > > > experiences. > > > > > > > > > > > > > > > Thanks > > > > > > > > > > Kevin > > > > > > > > > > _ARSlist: "Where the Answers Are" and have been > > > > > for 20 years_ > > > > > > > > > > > > > > _ARSlist: "Where the Answers Are" and have > > > > > been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 > > > > years_ > > > > > > > > > > > _ARSlist: "Where the Answers Are" and > > > > have been for 20 years_ > > > > > > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
