If you remove values in the Class field in CHG:InfrastuctureChange the changes are also updated in Smart iT.
-- J 2017-02-14 21:13 GMT+01:00 Tauf Chowdhury <taufc...@gmail.com>: > ** > I don't think you can change the drop down values in SmartIT though can > you? > Also, in SmartIT, if you go to create a change from scratch, you're > presented with picking the change class from a group of boxes. I don't > think you can modify that. > > Sent from my iPhone > > On Feb 14, 2017, at 1:30 PM, Kevin Shaffer <kshaf...@partneritsm.com> > wrote: > > ** > > Sorry, yes I am talking SmartIT. > > > Agree that the message would not work well because as you pointed out it > will be presented at time of submission. Based on your hurdles, do you > have a suggestion on how this requirement can be met and work on SmartIT. > Would deleting the value from the selection list be the best option here? > I know we would have workflow that references a value that no longer > exists, i.e. Run If Change Type = Latent. > ------------------------------ > *From:* Action Request System discussion list(ARSList) < > arslist@ARSLIST.ORG> on behalf of Tauf Chowdhury <taufc...@gmail.com> > *Sent:* Tuesday, February 14, 2017 11:37:40 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Hide Change Classes > > ** > Are you talking about SmartIT and not MyIT? > If so, I'm under the impression that there is not much you can change when > it comes to fields in SmartIT that are out of the box. > Even your idea of popping up error messages would have to be a filter and > it would be presented at the time of submission; not while interacting with > the form like an active link. > We've rolled out SmartIT and had a lot of hurdles with change management. > > Sent from my iPhone > > On Feb 14, 2017, at 11:56 AM, Kevin Shaffer <kshaf...@partneritsm.com> > wrote: > > ** > > I have a requirement to hide Change Classes that are not used, i.e. > Expedited, Latent, etc. We have to ensure that the solution we provide > will work in My IT. > > > > > Option 1 - Pop up a warning message if Latent is selected - Customer has > said they don't like this option as they don't even want to allow the user > to see Expedited, Latent, etc. > > Option 2 - Delete the selection values for Latent and Expedited - CONS - > this will need to happen across 15-20 forms and not sure of the impact on > OOTB workflow if these values are removed. The PRO is this solution should > work in MyIT > > Option 3 - Create a new "Class" field and control the menu and then > populate it back to the OOTB field. The problem is I don't think I can set > this field in a Filter... I think the OOTB field needs to be set correctly > as soon as the new menu is selected. > > > > I know this is a common customization and was wondering if anyone has > implemented a solution to prevent users from selecting unused Chance > Classes and the solution worked in MyIT. Appreciate any feedback on the > options above or any real world experiences. > > > Thanks > > Kevin > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
