I don't think you can change the drop down values in SmartIT though can you? Also, in SmartIT, if you go to create a change from scratch, you're presented with picking the change class from a group of boxes. I don't think you can modify that.
Sent from my iPhone > On Feb 14, 2017, at 1:30 PM, Kevin Shaffer <[email protected]> wrote: > > ** > Sorry, yes I am talking SmartIT. > > > Agree that the message would not work well because as you pointed out it will > be presented at time of submission. Based on your hurdles, do you have a > suggestion on how this requirement can be met and work on SmartIT. Would > deleting the value from the selection list be the best option here? I know > we would have workflow that references a value that no longer exists, i.e. > Run If Change Type = Latent. > From: Action Request System discussion list(ARSList) <[email protected]> on > behalf of Tauf Chowdhury <[email protected]> > Sent: Tuesday, February 14, 2017 11:37:40 AM > To: [email protected] > Subject: Re: Hide Change Classes > > ** > Are you talking about SmartIT and not MyIT? > If so, I'm under the impression that there is not much you can change when it > comes to fields in SmartIT that are out of the box. > Even your idea of popping up error messages would have to be a filter and it > would be presented at the time of submission; not while interacting with the > form like an active link. > We've rolled out SmartIT and had a lot of hurdles with change management. > > Sent from my iPhone > > On Feb 14, 2017, at 11:56 AM, Kevin Shaffer <[email protected]> wrote: > >> ** >> I have a requirement to hide Change Classes that are not used, i.e. >> Expedited, Latent, etc. We have to ensure that the solution we provide will >> work in My IT. >> >> >> >> >> Option 1 - Pop up a warning message if Latent is selected - Customer has >> said they don't like this option as they don't even want to allow the user >> to see Expedited, Latent, etc. >> >> Option 2 - Delete the selection values for Latent and Expedited - CONS - >> this will need to happen across 15-20 forms and not sure of the impact on >> OOTB workflow if these values are removed. The PRO is this solution should >> work in MyIT >> >> Option 3 - Create a new "Class" field and control the menu and then populate >> it back to the OOTB field. The problem is I don't think I can set this >> field in a Filter... I think the OOTB field needs to be set correctly as >> soon as the new menu is selected. >> >> >> >> I know this is a common customization and was wondering if anyone has >> implemented a solution to prevent users from selecting unused Chance Classes >> and the solution worked in MyIT. Appreciate any feedback on the options >> above or any real world experiences. >> >> >> Thanks >> >> Kevin >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
