User Base DC=c<MY DOMAIN>,DC=com User Search Filter samaccountname=$\USER$
Indeed we are using too high a level to find users. Unfortunately, my users are in different OUs and all over the place. IN the AREA FORM (lower half) it is all blank. I am not sure if this is what your are referencing for default or to set to 2 or not. My max entries returned is limited to 15000. Apparently, we have over 23,000 user objects (around 15,000 users the rest are groups). I set this to 25000 to test and hope for the best. When I use my ARDBC on vendor form with 35+ fields on the user object, 23,000 object return to the form on an unqualified search in about 4 seconds. I don't know if that helps. Thank you VERY MUCH! Nick On Tue, 23 Jan 2007 16:24:53 -0600, Grooms, Frederick W <[EMAIL PROTECTED]> wrote: >Looking at your log example it looks like it is taking 21 seconds for >the AREA call to complete for a single user. > >Look at your AREA Configuration form and see what you have in your User >Base and User Search Filter fields. Are you specifying too high of a >level to find your user in the Active Directory tree? > >Fred > > >-----Original Message----- >From: Action Request System discussion list(ARSList) >[mailto:[EMAIL PROTECTED] On Behalf Of Nick Hromyak >Sent: Tuesday, January 23, 2007 2:37 PM >To: [email protected] >Subject: Re: EXT AUTH - Authentication service not responding > >Thank you again. > >I just got the same issues again in our User.log files. > >I was not able to logon again into Remedy. Yet, I see the ARPLUGIN.log >(this is the debug mode right?) allowed me in: > ><PLGN> <TID: 001640> <RPC ID: 0000006181> <Queue: AREA > ><Client-RPC: >390695> /* Tue Jan 23 2007 12:32:24.1040 */ +VL >AREAVerifyLoginCallback -- user nick hromyak ><PLGN> <TID: 001640> <RPC ID: 0000006181> <Queue: AREA > ><Client-RPC: >390695> /* Tue Jan 23 2007 12:32:45.1180 */ - >VL OK > >What more can I check? >SQL Logs? > >I have API logs, but these don't make sense to me. > >___________________________________________________________________________ ____ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" >======================================================================== _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"

