User Base
DC=c<MY DOMAIN>,DC=com

User Search Filter
samaccountname=$\USER$

Indeed we are using too high a level to find users.  Unfortunately, my 
users are in different OUs and all over the place.

IN the AREA FORM (lower half)
it is all blank.  I am not sure if this is what your are referencing for 
default or to set to 2 or not.

My max entries returned is limited to 15000.  Apparently, we have over 
23,000 user objects (around 15,000 users the rest are groups).  I set this 
to 25000 to test and hope for the best.

When I use my ARDBC on vendor form with 35+ fields on the user object, 
23,000 object return to the form on an unqualified search in about 4 
seconds.  I don't know if that helps.

Thank you VERY MUCH!


Nick



On Tue, 23 Jan 2007 16:24:53 -0600, Grooms, Frederick W 
<[EMAIL PROTECTED]> wrote:

>Looking at your log example it looks like it is taking 21 seconds for
>the AREA call to complete for a single user.   
>
>Look at your AREA Configuration form and see what you have in your User
>Base and User Search Filter fields.  Are you specifying too high of a
>level to find your user in the Active Directory tree?
>
>Fred
>
>
>-----Original Message-----
>From: Action Request System discussion list(ARSList)
>[mailto:[EMAIL PROTECTED] On Behalf Of Nick Hromyak
>Sent: Tuesday, January 23, 2007 2:37 PM
>To: [email protected]
>Subject: Re: EXT AUTH - Authentication service not responding
>
>Thank you again.
>
>I just got the same issues again in our User.log files.
>
>I was not able to logon again into Remedy.  Yet, I see the ARPLUGIN.log
>(this is the debug mode right?) allowed me in:
>
><PLGN> <TID: 001640> <RPC ID: 0000006181> <Queue: AREA      >
><Client-RPC: 
>390695> /* Tue Jan 23 2007 12:32:24.1040 */ +VL    
>AREAVerifyLoginCallback          -- user nick hromyak
><PLGN> <TID: 001640> <RPC ID: 0000006181> <Queue: AREA      >
><Client-RPC: 
>390695> /* Tue Jan 23 2007 12:32:45.1180 */ -
>VL                                  OK
>
>What more can I check?
>SQL Logs?
>
>I have API logs, but these don't make sense to me.
>
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