Remedy has, for months, promised a White Paper showing how to map ITSM 6 to CMDB 2.0.1. I don't think it's out yet, but if not, it should be soon. The patch Roger spoke of is really just the WP.
It's not a matter of it being unsupported or impossible without the WP, it's just a matter of figuring out the mappings between the CMDB 1.1 CDM (upon which ITSM 6 is built and mapped) and the CMDB 2.0.1 CDM. If you can do that on your own, you're better than most of us. I'll wait for the white paper, thanks. Rick On 1/24/07, Jack Samson <[EMAIL PROTECTED]> wrote:
All, I know this question has been asked a few months ago and I think I know the anwer, but wanted to make sure. Do you know if CMDB version 2 is supported with a Helpdesk 6.0application? The compatibility matrix only lists CMDB 1.1, but I want to verify this. We have already installed CMDB 2 and I am thinking we might have to uninstall and install CMDB 1.1 before installing HD 6.0. Thanks, Jackson Remedy Administrator
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