UNCLASSIFIED While you try to fix what got broken, what about creating a new link to open the Support Console?
Sandra Hennigan OSD Enterprise Remedy Administrator Office # 703-602-2525 x251 Apparently, there is nothing that cannot happen today. Mark Twain -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Katherine Hoffner Sent: Wednesday, October 10, 2007 6:03 PM To: [email protected] Subject: Re: HELP ** Ok guys....I checked and everything looks good. It is like it is invisible or something. But what is more weird. I have 3 people that have fixed licenses. We have no problem seeing the remedy support option. When I removed my fixed license and gave it to another user to see if it had anything to do with the license that other user still didnt get the remedy support option. I have about 1000 people yelling at me. I need a drink. On 10/10/07, Rick Cook <[EMAIL PROTECTED]> wrote: ** Well, assuming that no one actually deleted the form, open the Remedy Support form and re-enable the Entry Point to that form in the View Properties. That will make it visible on the Home Page. Then inform that person that they owe you (lunch, drinks, chocolate, etc.). If they DID delete the form, they owe you BIG time to restore it. Then yank their Admin privileges away. Rick On 10/10/07, Katherine Hoffner <[EMAIL PROTECTED] > wrote: ** Hello my fellow Remedy lovers. I kinda have this problem. One of my admins decided to change something in Remedy that they didnt like. I say "something" cause I am not sure what was changed. I only know the end result. The problem I am having is when you open up Remedy and the HomePage is displayed. We have the usual "Remedy approver", "Remedy Management" stuff like that. So this morning I discovered that none of my client users had "Remedy Support" as a choice anymore. I am baffled on how to get that back. I know there is an easy answer to this but I am dumbfounded. I am running ARS 6.3 on a Sun box with Patch 21. Any help would be so appreciated you have no idea. -- __20060125_______________________This posting was submitted with HTML in it___ -- Katherine __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
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