Katherine, I haven't read most of this thread, so if I repeat some of the things that were already suggested, ignore them.
Have you checked to see if they have disabled the entry point for that form? If they have done that, re-enable them.. Check for permissions on the form. If the groups that are to see the forms were removed from the permissions, the entry point would not be seen in the application list field. Also check to see if they have changed the permissions to that form from view to hidden. If I remember right even though you have entry points enabled if you change the permissions of the group or groups from view to hidden, the links disappear from the Application List field. Check to see if the there was a mass change of permissions to the users. Make sure they have the appropriate roles and permissions so they can view that form. Cheers Joe D'Souza -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Katherine Hoffner Sent: Thursday, October 11, 2007 5:08 PM To: [email protected] Subject: Re: HELP ** Well guys...I am completely stuck. Everything that everyone has mentioned is spot on. I am absolutely dumbfounded as to what to do. I am trying everything everyone says and research on my part before calling remedy. I would love to figure this out myself....with help of course. I have removed all nearby knives for obvious reasons. On 10/11/07, Rem Valenzuela <[EMAIL PROTECTED]> wrote: ** I have had this happen to me before. The form was there, just not available to any of the users. And it was still in the database with records still in it. I had to call Remedy Support, quite frankly this was one of the few times they were really helpful. Nonetheless, the guy I talked to walked me through a couple of changes to the database tables and it came back to us. For the life of me, I can't remember what he told me to do, but if you haven't already, call them. Thanks, Rem -------------------------------------------------------------------------- Date: Wed, 10 Oct 2007 14:06:46 -0700 From: [EMAIL PROTECTED] Subject: HELP To: [email protected] ** Hello my fellow Remedy lovers. I kinda have this problem. One of my admins decided to change something in Remedy that they didnt like. I say "something" cause I am not sure what was changed. I only know the end result. The problem I am having is when you open up Remedy and the HomePage is displayed. We have the usual "Remedy approver", "Remedy Management" stuff like that. So this morning I discovered that none of my client users had "Remedy Support" as a choice anymore. I am baffled on how to get that back. I know there is an easy answer to this but I am dumbfounded. I am running ARS 6.3 on a Sun box with Patch 21. Any help would be so appreciated you have no idea. -- Katherine No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.488 / Virus Database: 269.14.8/1064 - Release Date: 10/11/2007 3:09 PM _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
