Hi Katherine,
... sorry my last answer was late.
I think the three people with fixed licences got Administrator
permissions and so they can see everything.
Check the Form permissions and if your Application is a deployable
application check the roles and group mappings.
Kind regards
Norbert
Katherine Hoffner schrieb:
** Ok guys....I checked and everything looks good. It is like it is
invisible or something. But what is more weird. I have 3 people that
have fixed licenses. We have no problem seeing the remedy support
option. When I removed my fixed license and gave it to another user to
see if it had anything to do with the license that other user still
didnt get the remedy support option. I have about 1000 people yelling
at me. I need a drink.
On 10/10/07, *Rick Cook* <[EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>> wrote:
**
Well, assuming that no one actually deleted the form, open the
Remedy Support form and re-enable the Entry Point to that form in
the View Properties. That will make it visible on the Home Page.
Then inform that person that they owe you (lunch, drinks, chocolate,
etc.).
If they DID delete the form, they owe you BIG time to restore it.
Then yank their Admin privileges away.
Rick
On 10/10/07, *Katherine Hoffner* <[EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>> wrote:
**
Hello my fellow Remedy lovers.
I kinda have this problem. One of my admins decided to change
something in Remedy that they didnt like. I say "something"
cause I am not sure what was changed. I only know the end
result. The problem I am having is when you open up Remedy and
the HomePage is displayed. We have the usual "Remedy approver",
"Remedy Management" stuff like that. So this morning I
discovered that none of my client users had "Remedy Support" as
a choice anymore. I am baffled on how to get that back. I know
there is an easy answer to this but I am dumbfounded. I am
running ARS 6.3 on a Sun box with Patch 21.
Any help would be so appreciated you have no idea.
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