Use the Application-Bus-Time-Add process to create your new date. To do so you will need to add records into the Business Hours / Holidays forms which can be found linked to your Support Group setup.
In your filter/escalation, set the date/time field to: $PROCESS$ Application-Bus-Time-Add $Start Date$ $Number of Minutes to Add$ 2 [Support Group ID] [Support Group ID] The '2' that follows the $Number of Minutes to Add$ denotes that I'm adding minutes, if you look in the Workflow documentation you can find other values that will allow you to add hours, etc. Mike Pugh Software Engineer AMERICAN SYSTEMS 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.com phone: (703) 968-5265 mobile: (203) 434-5082 [EMAIL PROTECTED] "Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards" -------------------------------------------------- LEGAL DISCLAIMER: The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. -------------------------------------------------- -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Friday, January 11, 2008 2:18 PM To: [email protected] Subject: Question: ITSM 7.0 - Business Hours I'm using ITSM 7.0 suite - I want to take a date/time field and add it to a number (integer field) to determine my new date/time based on business hours / holidays. For example - hours are monday to friday 9am to 5pm (closed on weekends and holidays) Date: 01/14/08 Added 72 (hours) - makes it 01/17/08 I'm looking at Buoyant Solutions for some help the Form 'Business Time Workdays', but that does not exist in ITSM 7.0. Would I use 'Business Time Segment' instead? THANKS! ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
