Thanks Rabi - got it working. On 1/14/08, Rabi Tripathi <[EMAIL PROTECTED]> wrote: > T, > You write a Set Field action to set the field that is to receive the result > (date/time, char or int), and the value you will set the field to will be > the command. You want to read up on capturing process results in > fields....the "$PROCESS$" convention. > > In filter, you will set that field to value: > $PROCESS$ Application-Bus-Time2-Add $Scheduled Start Date$ $Time Allocated > (hours)$ 3 <BusinessHours> <BusinessHolidays> > > If you are doing it in an active link, you will set the field to value: > $PROCESS$ @@:Application-Bus-Time2-Add $Scheduled Start Date$ $Time > Allocated (hours)$ 3 <BusinessHours> <BusinessHolidays> > > Presence of $PROCESS$ in the Set Field's value is a signal to the system > that the field is to receive the value returned by running the process > following $PROCESS$. > > If you did a Run Process action instead and ran the same command, the system > will run the process but note that results of Run Process actions are not > captured by the system anywhere, so can not be assigned to a field. That is > the reason for existence of $PROCESS$ convention. > > > > T. Dee-2 wrote: > > > > I have been reading the 'BMC Remedy Action Request System 7.0 > > Configuring' page 402 - i'm a little unclear as to how you tell it > > where to put the results? > > > > Here is what I have: > > > > $PROCESS$ Application-Bus-Time2-Add $Scheduled Start Date$ $Time > > Allocated (hours)$ 3 <BusinessHours> <BusinessHolidays> > > > > $Scheduled Start Date$ is my date/time field where I want to take this > > value and add it to $Time Allocated (hours)$ and 3 is the amount of > > units (hours) that I want to add. > > > > Any ideas? > > > > Thanks!!! > > > > > > On 1/14/08, T. Dee <[EMAIL PROTECTED]> wrote: > >> I'm using ITSM 7.0 and I put my hours / holidays, etc. in 'Business > >> Time Segment' > >> > >> What are you using? > >> > >> > >> > >> On 1/11/08, Tadeu Augusto Dutra Pinto <[EMAIL PROTECTED]> wrote: > >> > Hi T. Dee, > >> > > >> > I was interested in your application's workflow... > >> > > >> > My company, has a case seemed with that... but here, it doesn't work > >> with holidays and weekend... > >> > I was thinking about to do Active Links/Filters to control my weekend > >> based in seconds... But I don't know if its a good idea... > >> > > >> > I'd like to know if you can explain more about your system's > >> workflow... What kind of form are you using... How do you control > >> weekend/holidays in your application?? Do you created a separate form to > >> control your holidays/weekend ? > >> > > >> > How can I implement this logic in my application?? > >> > > >> > > >> > Att, > >> > > >> > > >> > Tadeu Augusto Dutra Pinto > >> > ----------------------------------------------------------------- > >> > IT Web Services ATM > >> > Cinq Technologies > >> > http://www.cinq.com.br > >> > [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > >> > Fone: 41 3018-2833 - Cinq > >> > Fone: 41 2107-5736 - HSBC Outsourcing > >> > ----------------------------------------------------------------- > >> > Confiabilidade, Inovação e Qualidade em T.I. > >> > > >> > > >> > ________________________________ > >> > > >> > De: Action Request System discussion list(ARSList) em nome de T. Dee > >> > Enviada: sex 11/1/2008 17:17 > >> > Para: [email protected] > >> > Assunto: Question: ITSM 7.0 - Business Hours > >> > > >> > > >> > > >> > I'm using ITSM 7.0 suite - I want to take a date/time field and add it > >> > to a number (integer field) to determine my new date/time based on > >> > business hours / holidays. > >> > > >> > For example - hours are monday to friday 9am to 5pm (closed on > >> > weekends and holidays) > >> > > >> > Date: 01/14/08 > >> > > >> > Added 72 (hours) - makes it 01/17/08 > >> > > >> > I'm looking at Buoyant Solutions for some help the Form 'Business Time > >> > Workdays', but that does not exist in ITSM 7.0. Would I use 'Business > >> > Time Segment' instead? > >> > > >> > THANKS! > >> > > >> > > >> _______________________________________________________________________________ > >> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > >> > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > >> > > >> > > >> > > >> > > >> _______________________________________________________________________________ > >> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > >> > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > >> > > >> > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > -- > View this message in context: > http://www.nabble.com/Question%3A-ITSM-7.0---Business-Hours-tp14763412p14807049.html > Sent from the ARS (Action Request System) mailing list archive at Nabble.com. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >
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