I have been reading the 'BMC Remedy Action Request System 7.0 Configuring' page 402 - i'm a little unclear as to how you tell it where to put the results?
Here is what I have: $PROCESS$ Application-Bus-Time2-Add $Scheduled Start Date$ $Time Allocated (hours)$ 3 <BusinessHours> <BusinessHolidays> $Scheduled Start Date$ is my date/time field where I want to take this value and add it to $Time Allocated (hours)$ and 3 is the amount of units (hours) that I want to add. Any ideas? Thanks!!! On 1/14/08, T. Dee <[EMAIL PROTECTED]> wrote: > I'm using ITSM 7.0 and I put my hours / holidays, etc. in 'Business > Time Segment' > > What are you using? > > > > On 1/11/08, Tadeu Augusto Dutra Pinto <[EMAIL PROTECTED]> wrote: > > Hi T. Dee, > > > > I was interested in your application's workflow... > > > > My company, has a case seemed with that... but here, it doesn't work with > > holidays and weekend... > > I was thinking about to do Active Links/Filters to control my weekend based > > in seconds... But I don't know if its a good idea... > > > > I'd like to know if you can explain more about your system's workflow... > > What kind of form are you using... How do you control weekend/holidays in > > your application?? Do you created a separate form to control your > > holidays/weekend ? > > > > How can I implement this logic in my application?? > > > > > > Att, > > > > > > Tadeu Augusto Dutra Pinto > > ----------------------------------------------------------------- > > IT Web Services ATM > > Cinq Technologies > > http://www.cinq.com.br > > [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > > Fone: 41 3018-2833 - Cinq > > Fone: 41 2107-5736 - HSBC Outsourcing > > ----------------------------------------------------------------- > > Confiabilidade, Inovação e Qualidade em T.I. > > > > > > ________________________________ > > > > De: Action Request System discussion list(ARSList) em nome de T. Dee > > Enviada: sex 11/1/2008 17:17 > > Para: [email protected] > > Assunto: Question: ITSM 7.0 - Business Hours > > > > > > > > I'm using ITSM 7.0 suite - I want to take a date/time field and add it > > to a number (integer field) to determine my new date/time based on > > business hours / holidays. > > > > For example - hours are monday to friday 9am to 5pm (closed on > > weekends and holidays) > > > > Date: 01/14/08 > > > > Added 72 (hours) - makes it 01/17/08 > > > > I'm looking at Buoyant Solutions for some help the Form 'Business Time > > Workdays', but that does not exist in ITSM 7.0. Would I use 'Business > > Time Segment' instead? > > > > THANKS! > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
